Reviews

Review Details

• Review fromchristopher B

  Date: 08/01/2023

  1 star

  christopher B

  Date: 08/01/2023

  Good morning all,I live less than 3 mins from this Hospital and or vet...When they are busy they tell you that the closest time is 2 weeks out from your call..I have 3 dogs that they service and my first pet ***** was ther 4weeks ago and walk in fee was 50 dollars...Today in a more serios situatation the bill was 5 dollars more than the previous visit??On top of it they gave my dog ***** a bladder injection?? and said they need to hold hime for a urine check...well 3 hrs go by and he is 14 years old with no call while the parking lot is empty..As soon as he left outside madison pet hospital he urinates....welll now i get it!! do not go there they hustle you....Save your time and go to a more private vet and probably pay less for more attention to your babies... *******************************....they work ******** and have plenty of bad reviews
  

  Pet Hospital of Madison, LLC

  Date: 08/02/2023

  ************ had an 8:30 am appointment with his pet, *****, on August 1, 2023 with ************************************
  His pet presented for struggling to urinate. Standard of care for patients experiencing urinary issues is to
  collect a urine sample for urinalysis via a procedure called cystocentesis. Ultrasound guidance is used to
  aspirate a sample of urine directly from the urinary bladder with a sterile needle and syringe. The
  bladder must be distended enough to allow safe collection of a set volume of urine. Sterile collection is
  necessary to ensure no contamination of the sample, which allows the veterinarian to appropriately
  diagnose urinary conditions based on urinalysis. Bacteria, blood, and inflammatory cells cannot be
  diagnosed with ultrasound and require urinalysis.
  When visualizing Rileys urinary bladder via ultrasound, it was determined there was not enough urine
  volume to safely collect a sample. As such, we requested ************ leave ***** at the Pet Hospital until
  his bladder was full enough to allow for urine collection. This normally takes a few hours, depending on
  the hydration status of the patient. ************ agreed to have ***** stay with us and left our hospital at
  approximately 8:55 am. He was informed he would receive a call from the doctor once ****** urine
  sample had been collected and evaluated by ***********************
  ************ returned to our hospital at approximately 11:25 am (~2 hours later), WITHOUT receiving a call
  from the doctor as ***** had not produced a sample at this point. ************ became irate in the lobby of
  our facility, demanding his dog be returned to him and complaining he was being left in a cage
  unnecessarily. ************ was informed that ****** urine sample had not yet been obtained, as his
  bladder had not filled to an appropriate volume. ************ became increasingly more hostile, raising his
  voice and cursing in the lobby of the hospital. He was informed there cannot be any treatment given
  without urinalysis, but we would bring his pet to him and he may seek care elsewhere if not satisfied
  with our practice. Mr. ***** pets records were given to him so he may find another veterinarian to
  care for his pets.
  To address other concerns brought up by ************ in his review to the BBB:
  1. ************ complained multiple times about the cost of his visit and the difference in price for
  ****** visit versus his other pet, ****** visit. ***** presented for a non-routine/sick examination
  visit and ***** presented for an annual examination with vaccines.
  For transparency, our exam charges are as follows:
  - Sick/non-routine visit - $55
  - Annual physical examination - $50 (reserved for patients receiving yearly vaccinations,
  heartworm test, and ***** examination)
  - Recheck examination - $40
  - Limited examination - $30 (reserved for patients requiring frequent visits for chronic health
  concerns, i.e., heart failure patients, cancer patients, kidney or liver failure patients)
  2. ************ complained about how quickly an appointment could be scheduled after calling to
  reserve the appointment.
  - As with human physicians, appointments are scheduled based on the urgency/emergency of
  the presenting complaint. This means non-emergent visits will be scheduled farther into the
  future than emergent visits.
  
  - In order to accommodate our clients needs, their pets needs, and to practice high quality
  veterinary medicine, scheduling of non-emergent visits must be pushed out for weeks in
  advance. This allows more urgent or emergent patients to be seen as the need arises.
  - Though we are a busy practice, we treat each client and patient with care and do our best to
  ensure adequate time is given to address concerns.
  
  While we regret ************ was dissatisfied with his visit, we feel his evaluation of the situation and his
  behavior in the lobby of our establishment was inappropriate and unnecessary.

   

  ***********************

  Practice Manager

• Review fromJ.D. S

  Date: 04/02/2022

  5 stars
  Everyone on the staff is concerned about you and your pet. After my dog Guinness got her shots I was checking out. As we're processing my payment Guinness is around the corner getting petted by the receptionist.