ComplaintsforSoutheast Toyota Finance
Financing
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
SE Toyota Finance repossessed my car. After repossession they gave me a chance at Redemption for the vehicle. I presented them with the payment for redemption and they refused it and sold the vehicle anyway. Im seeking $250K in emotional damage as well as return of the redemption payment they received from me.Business response
08/12/2024
Re: Complaint ID# ********
*******************************
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on August 13, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 10,2024 I purchased a 2024 Corolla at SunToyota , Holiday, ******* after being told the 2004 Corolla I brought in for service was in need of repairs exceeding the value of the car. I was overwhelmed and rushed through paperwork with salesman and then finance representative. I thought I was signing routine paperwork and paying roughly $27,000 for the car. I left the dealership with a flashdrive, being told that all my paperwork was on it. There was nothing on it, blank, no data. If I had known before the 3 day return margin was up , I would have returned the car, no doubt. I was charged $32000 for the car, left deposit of $5250.00 and after payments totaling $7500.00 was given a payoff amount of approx. $35.000 . I cancelled add on warranty totaling $5500.00 on April 9. 2024 and still have not seen a dime of any refund, only $53 in excess of payoff amount. I understand that interest, Florida taxes and fees were part of the amount financed, but there is a great deal of money unaccounted for ,and most telephone inquiries were responded with " well it takes about 6 weeks for things to be processed," or some similar wording. I paid the car off in 5 months to avoid further interest charges, but was charged approximately $1300.00 in interest alone. How does Florida or Toyota ************* allow these 2 businesses to remain active?Business response
07/22/2024
Re: Complaint ID# ********
*********************
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on July 22, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Customer response
08/05/2024
I need more than 5 days to respond. I am out of town and did not receive any mail from SETF UNTIL July 29th at which time my mail was put on hold. SETF response was that paper mail would provide their position and I haven't seen it.Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with SETOYOTA FIN DBA OF WOFC, I do not have a contract with SETOYOTA FIN DBA OF WOFC, they did not provide me with the original contract that I requested.Business response
07/18/2024
Re: Complaint ID# ********
Chancellor Hudson
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on July 18, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My loan and account were closed out on 05/30/2024. An automatic payment was deducted on 05/31/2024. I was told I would receive a check for repayment within 14 days. As of 06/25/2024 I have not received a check and have been unable to have my calls to customer service answered. I assume this is because my account is closed and I am no longer a priority. If I don't receive a check within the next two weeks I will have to look into legal counsel on how to proceed. My desired resolution is to have a check overnighted to me, so we can call this issue resolved and closed.Business response
07/08/2024
Re: Complaint ID# ********
*****************************
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on July 8, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
06/25/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I'm not liable for this debt with SETOYOTA FIN DBA OF WOFC, I don't not have a contract with the collection agency trying to collect and making repots to my credit. They did not provide me with the original contract as I requested.Business response
07/03/2024
Re: Complaint ID# ********
***********************Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on July 3, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer Care DepartmentCustomer response
07/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and will respond to you once I receive the information.
Sincerely,
***********************Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This is not my debt.Business response
06/25/2024
Better Business Bureau
Serving Central & *************
*******************************************************************************************************
Re: Complaint ID# ********
***********************;
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on June 25, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
06/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
********************* received a car loan as ***************** the co-signer. I requested several investigations into the matter. I filed a police report and sent 36 pages of my personal information to prove I didn't apply for the loan. I would like video or pictures proof of myself picking out a car, signing the paperwork and driving off the lot with the vehicle purchased. Five Star Toyota of *************,** completed the application with inaccurate information. Per a call Rep at Southeast Toyota informed me that the company will not take the information I sent seriously due to a phone call I had with a rep. I completed a fraud claim with all three credit bureau. Southeast Toyota keep replying in the same fashion, that they investigated the matter and I am still responsible for the current debt of $8,491; the original amount due was $30,291.48. The car was repossessed and resolved with the difference being the current amount due.Business response
06/19/2024
Better Business Bureau
Serving ******* and *************
PO Box 55268
********************
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on June 19, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
05/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
THIS ACCOUNT ************************ FIN DBA OF WO 110000XXXXXXXXX IS REPORTING ON MY CONSUMER FILE.. THIS ACCOUNT NOR DOES IT BELOMG TO ME..THIS ACCOUNT IS ********* AND HURTING MY ABILITYTO OBTAIN CREDIT AS WELL AS IN VIOATION OR FCRA ACTBusiness response
05/21/2024
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on May 21, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
05/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I regret to say that our experience with Southeast Car Financing has been nothing short of disastrous. Despite faithfully making payments for nearly three years, a switch to auto-pay in January resulted in a glitch that went unnoticed until our car was towed. The autopay never was successfully set up. While we take responsibility for not catching the error sooner, it's incredibly frustrating that Southeast never bothered to inform us of the missed payments. Instead, they let the situation escalate until our credit took a significant hit. Their lack of communication and apparent strategy to capitalize on such situations is utterly unacceptable. We overnighted a cashiers check including the full payoff amount. I am having a hard time understanding why they never left us messages, called nor send a letter.Business response
05/21/2024
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S Postal mail service on May 21, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************Initial Complaint
05/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Issue with billing as it was stated they did not receive my payments when I had paid. Had been given no notification or information regarding account statusBusiness response
05/13/2024
Better Business Bureau
Serving ******* and *************
PO Box 55268
********************
Re: Case # ********
Better Business Bureau:
We received the referenced complaint case regarding the account for the customer referenced above.
We have completed our research and responded directly to the customer via the U.S. Postal mail service on May 13, 2024. Please allow time for that correspondence to be received. For confidentiality reasons, we're unable to provide you with more details.
We strive to provide the best possible service and appreciate the opportunity to respond.
Respectfully,
Customer ***************
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Customer Complaints Summary
187 total complaints in the last 3 years.
69 complaints closed in the last 12 months.