Business Profile
Financing
Southeast Toyota FinanceHeadquarters
This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Southeast Toyota Finance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 88 Customer Reviews
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Review fromCarlos G
Date: 03/27/2025
1 starCarlos G
Date: 03/27/2025
*************! We are refinancing to Navy Federal as they offered us a lower interest rate, and we have spent over 20+ hours on the phone with Toyota finance just in the past 2 weeks, they are not professional or organized! We mailed them the payoff check and paid extra for a confirmed signature which we received. (which btw was also scammy on Toyotas end- they suddenly INCREASED the payoff amount by $400+ for absolutely no reason. Unethical and against our standing loan terms) Then the payoff check was said to have 'processed', but it clearly didn't. They keep saying they are having SCANNER ISSUES and to contact them in 48 hours! Over and over again, every 48 hours! Every time we call, it is 'give us 48 more hours' because of a SCANNER ISSUE?! Weeks on end?! We are adults here! Get a new scanner for $50 if need be! This is a huge issue, as them not processing this is affecting us negatively. And we have proof of Toyota signing for the check, cashing the full payoff amount! at this very moment, my husband is on the phone with Toyota finance as well as Navy Federal, and This is incompetent! I will be sure to NOT recommend EVER financing with Toyota if this is the experience they give! Toyota, you should pay us for all of this lost time 20+ on the phone with ya'll, 3 hours on the phone AS OF RIGHT NOW and ya'll STILL have not resolved the issue!Southeast Toyota Finance
Date: 04/08/2025
Dear ****** ****** *****:Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. We attempted to contact you by phone. However, we were unsuccessful in reaching you. To protect the privacy of all customers, we ask that you please contact us directly at ************** so that we may further discuss your concerns. Respectfully, ************************Review fromLauren V
Date: 03/06/2025
1 starLauren V
Date: 03/06/2025
The lack of communication and accessibility on the webiste for this company is ridiculous. I can rarely get on to the portal and read my secure messages st all and the portal is not user friendly at all. I am a school teacher and have told them several times that I only get paid once a month on the last day and need my due date changed so I don't end up paying late and having more fees but they won't allow me to change my due date until I'm caught up and I can't catch up without changing my due date. And now over $200 of my current due amount of just over $700 is late fees, how is that fair? I made a payment on the 3rd but am still getting calls about a payment that isn't due until the 15th. Why? I'm working on moving my loan or asking family to pay it off and me pay them the monthly payment instead of dealing with this anymore. I would highly recommend anyone to avoid this company at all costs. There are much better companies out there, like One Main that actually care about their customers. I don't feel like I am anything more than a way to take advantage and get more money out of someone. They only allow a few deferments in case of emergency so if you do have a loan with them use those only if absolutely necessary. Having a loan with **** is one of the biggest regrets I've had as an adult.Southeast Toyota Finance
Date: 03/18/2025
Dear ****** ****: Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, contact us at ************** and we will be happy to assist you. Respectfully, ************************Review fromJames W
Date: 02/18/2025
1 starJames W
Date: 02/18/2025
I paid my lease off on January 2nd. I sent in 32k over a 90 day period ro pay this lease off. On my last payment, I was told I was short! I was 35 payments ahead!! So my title.waant mailed until January 24th. It is Feb 18th and I still haven't sent my title. Southeast toyota doesn't have a tracking number or any way to track the mail. So, I have to wait 30 days before I can request a new title. That proces will take another 4 weeks. I have requested to speak to a supervisor to ******* with no help! I would never recommend this company to anyone! If you want to get a car, go through your bank, you will get a lot more respect and help!Southeast Toyota Finance
Date: 02/27/2025
Dear ***** *****: Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, contact us at ************** and we will be happy to assist you. Respectfully, ************************Review fromKathy O
Date: 02/17/2025
1 starKathy O
Date: 02/17/2025
****** from Setf called to be the 4th person to inform me my account was 11 days late. In earlier conversations I had informed Setf that I was selling my home and would pay off vehicle that was upside down within 6 months of purchase and calls continue daily. Mid conversation with ****** who had difficulty in both reading and speaking she hung up. ***** ******* Toyota and Setf are not only crooks but very unprofessional.Southeast Toyota Finance
Date: 02/27/2025
Dear ***** ****: Thank you for your feedback. We appreciate you sharing your experience with us. To the extent you still have any concerns we can address, contact us at ************** and we will be happy to assist you. Respectfully, ************************Review fromMatthew H
Date: 01/07/2025
1 starMatthew H
Date: 01/07/2025
Toyota SE finance is using illegal schemes, taking cards off auto draft, charging late fee, then refusing to escalate issue to supervisor to resolve issue. Filed complaint with BBB, recorded phone conversation, customer service extremely rude and unprofessional. Legal action is next, which is unfortunate because Love Toyota vehicles, their finance department is ridiculous.Southeast Toyota Finance
Date: 01/10/2025
Dear ******* ****: Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, contact us at ************** and we will be happy to assist you. Respectfully, ************************Review fromAnn B
Date: 01/05/2025
1 starAnn B
Date: 01/05/2025
I agree with these other reviews. I had a fraud alert on my credit because of identity theft last year. They asked multiple choice questions which I answered. My answers were correct, however they told my dealership the answers were incorrect and denied me credit. I already have credit with them! The worst experience of my life. I took the car back to the dealer and will NEVER do business with them again!Southeast Toyota Finance
Date: 01/10/2025
Dear *** ******:Thank you for your feedback. We appreciate you sharing your experience with us. Our records do not reflect an account established under your name with us, Southeast Toyota Finance. To the extent you still have any concerns we can address, contact us at ************** and we will be happy to assist you. Respectfully, ************************Review fromGuy U
Date: 12/13/2024
1 starGuy U
Date: 12/13/2024
Will never use Eastern Shore Toyota or this finance company again. I had to get a lawyer to get everything right.Southeast Toyota Finance
Date: 12/18/2024
Dear *** *****:Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, contact us at ************** and we will be happy to assist you. Respectfully, ************************Review fromJay G
Date: 11/10/2024
1 starJay G
Date: 11/10/2024
Same as the other reviews, do not do any business with this company. Horrible customer service and communication with ********************** dealerships that hurt the consumer.Southeast Toyota Finance
Date: 11/20/2024
Dear Juhattan ****** ********:Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, please contact us at ****************************************************Review fromDavid W
Date: 11/04/2024
1 starDavid W
Date: 11/04/2024
Read all the complaints.. poor service Im hoping they dont try stealing my 40k and repo my vehicle I paid over a month ago Toyota dont have any record of vehicle or me or small loanSoutheast Toyota Finance
Date: 11/12/2024
Better Business Bureau ***** ********* Serving *********************************************************** Re: Better Business Bureau complaint ID # ***** Dear ***** *********:Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, please contact us at ****************************************************Review fromC. D
Date: 10/23/2024
1 starC. D
Date: 10/23/2024
Hello. I have been a customer for you all for quite some time.I have recently fallen behind due to job loss in the past couple of months and I have been talking to a few different representatives who tend to yell at me and belittle me during this difficult time. I am furious because of the way I have been treated by you all. I think it is very UNPROFESSIONAL to treat customers as if they have never paid a bill in their account. I have never been in this situation before and I am disgusted by the way they treat their customers!!!Southeast Toyota Finance
Date: 10/31/2024
Dear ******* *******:Thank you for your feedback and the opportunity to be of service. To the extent you still have any concerns we can address, please contact us at ****************************************************
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