Complaints

• Initial Complaint

  02/06/2025

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Some used my credit card on an account that was for another person I did not authorize my card to be used with this site

  Business response

  02/20/2025

  We are in receipt of Mr. ********* complaint. Using the information provided in the complaint an account was located in the name of ******** ******. When Ms. ****** signed up for her account she provided a street address, phone number as well as the email address that match the same information that Mr. ******* provided in his complaint. Records indicate that Ms. ****** did sign up for services on December 28. During that online sign up, she was required to complete a 4-page process that required her date of birth, social security number, full credit card including the cvv number from the back of the card, and billing information. If Ms. ****** used Mr. ******** card without his authorization, that is a private issue between the two of them. With that said, we did receive an email from Mr. ******* the same day he filed this complaint, asking that the account be cancelled as well as refunded. Even though there was no indication of fraud, the account was cancelled, as well as a courtesy refund request was processed. We request this complaint be closed.

• Initial Complaint

  11/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On approximately October 28 2024 I was searching for senior apartments that the rent is based on my limited income if $943 monthly from disability. On a site that has those options I was directed to free check score site. I had no choice to pick a different site, this one was the only 1 that the apartment I chose would work with. I was told a $ 1 service fee would be charged from the debit card I provide. There was no mention of reoccurring monthly charge or a trial period which the subscription has to be cancelled by. After receiving my score I couldn't get back to the apartment site I was at before. I feel I was taken advantage of my nievity from a head wound that Is part of why I'm on disability for.

  Business response

  11/22/2024

  In order to signup for our services and to access her credit score, Ms. ***** was required to sign up directly with us, using our signup path, which she did on October 12. We provide credit monitoring and access to consumers credit score and reports for the consumer directly. When signing up, Ms. ***** was required to complete our four page signup process that clearly and conspicuously stated the offer terms of $1 7 day trial, providing the date the trial would end, followed by a monthly fee of $39.90 until and unless she canceled, which she agreed to. These terms were also confirmed in the welcome email/transaction receipt emailed to her to the same email address on this complaint.
  Ms. ***** contacted customer service on November 04, requesting her account be cancelled, which it was immediately cancelled. Ms. ***** then contacted customer service again on November 13 and requested a refund of the previous charge. Even though she did sign up and was not eligible for a refund, a courtesy refund was issued. All of this was prior to our receipt of the complaint and as such we request the complaint be closed as well as being removed from view.

• Initial Complaint

  10/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was billed last month for a service I did not use. I attempted to cancel. I tried calling and was on hold for 6 min. Unable to cancel online. Monthly payments that I do not want. Payment due 10/28. Please get this cancelled.

  Business response

  10/25/2024

  Ms. ***** account has been inactive since the end of her trial period in February due to non payment. Because her account has been inactive and is in a cancel status, we request this complaint be removed and closed.

• Initial Complaint

  09/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had just funded my ****** acct at around 6am I don't use the card to pay bills I strictly use online casino and to peer to peer. I had a debit immediately for ***** from view free ********* which came out of my balance on ******. I did not sign up for this....I get my credit score free thru my bank.

  Business response

  10/03/2024

  Records indicate that Ms. *** did sign up for services on August 22. During that online sign up, she was required to complete a 4-page process that required her date of birth, social security number, full credit card, and billing information and authorized the charge. In addition, as part of the signup process, Ms. *** had to successfully complete an identity verification, which she did. When Ms. *** signed up, she received a welcome email / transaction receipt which was sent to the email address on file, which is the same as the email address on this complaint. Ms. *** provided the billing information and authorized the fees. Ms. *** contacted customer service on September 19 and requested her service be cancelled and even though she was not eligible for a refund, a courtesy refund was issued at that time. As Ms. *** did sign up, has been cancelled, as well as being refunded, prior to our receipt of this complaint, we request this complaint be closed.

• Initial Complaint

  09/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Sept 3rd I was directed to ****************** while looking at rental properties. The prompt ask you to put in your information to do a credit check. This was not a sign up form for the website. After I put in my information, I was requested to pay 1 dollar as a one time fee. On Sept 8th at 2:05 am I received a charge of ***** for Kfreescore com (this is how it is listed in my bank history). I painstakingly try to find my way through the unclear and quite honestly predatory website hoping to be able to cancel this account and receive a refund. As of Sept 10 I've been charged another ***** once again to Kfreescore com (listed on bank statement). I would like my information removed completely from your infrastructure.

  Business response

  09/23/2024

  In order to sign up for our services and to have access to your credit score and reports, you must complete a 4 page signup process. On September 1st, Mr. ***** completed the four page signup process, which clearly and conspicuously stated the offer terms of $1 7 day trial followed by a monthly fee unless he canceled, which he agreed to. These terms were also confirmed in the welcome email/transaction receipt emailed to him to the same email address on this complaint.
  Mr. ***** did contact customer service on September 9 and request his account to be cancelled, and his account was immediately cancelled. Even though Mr. ***** was not eligible for any refunds, a courtesy refund was issued for the one monthly fee he was charged. As Mr. ***** did sign up, did agree to the services, was cancelled and refunded all prior to our receipt of this complaint, we request the complaint now be closed.

• Initial Complaint

  08/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have just got one score form htem, and then tried to cancel it ever since, I ahve called htem many times, was not successful, emailed them, and tried ot cancel online never successful, I reported them to my credit company, not successful, none of these held them back in taking $40 a month from my credit card, this is a shameful, unethical and fraudulent behavior by them. Finally when today I was able to reach them, they told me the only way to cancel our services is by the phone which I waited around 10 minutes to talk to a live person fianlly ! I want all the $40 refunded to my account. If not I will report their behvaior and all these gamesmanships to AG and FTC, and other consumer proteciton agencies. $40 for the past 8 months at lteast ! totalling $320

  Business response

  09/04/2024

  As indicated by **************** he did indeed sign up for services on March 6. At the time **************** signed up he was presented with the methods of cancelation as part of the signup process and was also sent a welcome email/transaction receipt, which contained the order information/cost as well as the methods in which we can be reached for assistance or cancellation. This email was sent to the same email address that was used on this complaint. The email gave two options for cancelation. By phone via a toll free number or to cancel online.  **************** claims to not been able to reach us for months, this is simply not true. There is no record of any calls from **************** until his first and only call on August 20th. There is no record of **************** ever attempting to speak to customer service online. When **************** did call on August 20th, he was immediately canceled, and even though he was not eligible for any refunds a courtesy refund was issued. As **************** makes several inaccurate and inflammatory statements we request that not only this complaint be closed, but removed from public view as well.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I never opened an account with virwfreescores.com and I have 3 payments deducted from bank account. Each for ***** and u can not speak to a person at the business.

  Business response

  07/26/2024

  Records indicate that ************** did sign up for services on April 1. During that online sign up, he was required to complete a 4-page process that required his date of birth, social security number, full credit card, and billing information and authorized the charge. In addition, as part of the signup process, ************** had to successfully complete a third party identity verification, which he did. When Mr. ************** signed up, he received a welcome email / transaction receipt which was sent to the email address on file, which is the same as the email address on this complaint. ************** contacted customer service via email on 7/16 requesting cancellation and a refund. ************** was immediately cancelled and even though he was not eligible for a refund a courtesy refund was issued. As ************** did sign up, has been cancelled, as well as being refunded, we request this complaint be closed.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for a free trial in February, after repeated attempts to cancel my subscription online I have gotten continued attempts at charges a website I did not recognize one of the transactions went through $39.90 I called and asked to cancel my subscription on the phone and while the lady was very nice and was quick to cancel my subscription, when asked for a refund, I was told that she needed to check into it and to please hold. She must have forgotten to mute her microphone because I could hear in the background as she was speaking with a gentleman, cancel my subscription and was wondering if she was able to refund my money. The gentleman responded by becoming loud and aggressive with her and yelling at her telling her that she cannot refund my money and that is not what we do and how we profit if we refund peoples money? She then came back to the phone and told me that she had entered in my request for a refund and it was declined. Im not sure what kind of system these people use however it seems like a greedy old man who is aggressive and yells at his employees is not a very effective system for running a business

  Business response

  07/16/2024

  ************** account was cancelled immediately upon his request to ***************** We apologize for any unprofessionalism ************ claims to have encountered during his request to be refunded. As far as ************** account goes, it was cancelled at the time he spoke to ***************** and even though he was outside his 7-day trial period, and was not eligible for any refunds, a courtesy refund has been issued. We request at this time that this complaint be closed.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on June 23 scores.com put $1 into my account! June 25 They withdrew $1 form my Card ? Then on July 1 they charged my $29.95 @ 3:15 am - never hear of this company & have no idea how they were able to do this? tried to call them & no one will answer the call!!!!

  Business response

  07/16/2024

  Records indicate that **************** did sign up for services on June 23, from an IP address located in the same area in which he resides. During that online sign up, he was required to complete a 4-page process that required his date of birth, social security number, full credit card, and billing information and authorized the charge. In addition, as part of the signup process, **************** had to successfully complete a third party identity verification, which he did. When **************** signed up, he received a welcome email / transaction receipt which was sent to the email address on file, which is the same as the email address on this complaint. Upon receipt of this complaint **************** account was immediately cancelled. Even though He was not eligible for a refund a courtesy refund has been issued, as such we request this complaint be closed.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me cobraron la cantidad de $39.20 y el cual quiero cancelar de que me quiten de mi cuenta *** cantidad ya que el servicio que ped nunca me lo dieron

  They charged me the amount of $39.20 and I want to cancel that amount from my account since the service I requested was never given to me.

  Business response

  06/13/2024

  Our records indicate ******************** did gain access to her customer portal after signing up. Having said that, the account has been canceled and we have provided a courtesy refund as requested. Please close the complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩