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Find a Location

Classic Cadillac of Montgomery has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforClassic Cadillac of Montgomery

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers new and pre-owned vehicles sales and service.

    Business Details

    Location of This Business
    833 Eastern Blvd, Montgomery, AL 36117-1914
    BBB File Opened:
    1/6/2018
    Years in Business:
    60
    Business Started:
    1/1/1964
    Business Management
    • Mr. Andrew Harper, General Manager
    Contact Information

    Principal

    • Mr. Andrew Harper, General Manager

    Customer Contact

    • Mr. Andrew Harper, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/23/2022

    I purchased a 2022 Cadillac Xt4 on June 23, 2022. On November 15, 2022 on my home from work on a 2 lane highway, the vehicle went into Park and suddenly stopped. The vehicle would not move out of gear and the transmission light came on.After I could not get it out of gear, I removed myself from the vehicle because I was afraid that the vehicle would be hit. After about 15 minutes, I tried to move the ********** and was able to move the gears. I drove with my flashers home and before I reached my destination it moved to park again on its own and was stuck.I purchased my vehicle from Classic Cadillac of Montgomery, however I live in **********, **, so I had the car towed there. The service department indicated that they had to contact GM to find out the issue and I was told it was the Transmission Control Module.Needless to say, I am terrified to drive this vehicle and not convinced that it will not happen again. When I took my vehicle to the Classic Cadillac of Montgomery dealership, the service manager told me that it was a GM problem and the dealership could not lose any money and I would have to pay my current vehicle off to purchase another vehicle (I was looking at the XT5 model).Since, I am a loyal Cadillac buyer (this is my 4th Cadillac) hoping that you could help with a resolution without any legal intervention. I am very disappointed that the dealership would not work with me, I do not have the peace of mind of quality that I had experienced with my previous Cadillac purchases.I would like to purchase another model (XT 5), but do not feel I should have to pay my new vehicle off because of a serious safety defect with the Transmission. Thank you for your time.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deanna L

    1 star

    03/16/2023

    I do NOT recommend this dealership if you are seeking professionalism. We signed paperwork for a ***** Impala in which we were approved for. Minutes later, the ** came in and said he couldnt sell us the car (after running our credit and approving us) because the mileage that was listed on the website (******) doesnt match the actual mileage of the car (******), and that the bank would have issues processing the loan. After demanding something be done about it, requesting money off due to their mistake and waiting 4 hours, it was fixed. Now it is time to sign new paperwork with the actual vehicle mileage. Was told by the sales person, ***************************, that we would receive all paper work in the mail by Friday. Car was purchased on Wednesday. Today is Thursday of the following week, no one will give us an answer as to why we havent received the required paperwork in order to register the car. I will NEVER use this dealership again. Professionalism is a thing of the past with these people. Take your money else where.

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