Reviews

On 1/17/24, I went to look at and possibly purchase a new Nissan Armada Platium. *********** was *******************. I had a 1:15 appt. ************* sat me down and asked me what features I was looking for in an Armada and he wrote everything down on a piece of paper. He then took me out into the parking lot to look at the new 2023 and **** Armada Platium SUVs. I picked out one that I wanted to purchase. When we came back inside to his desk we discussed what I wanted to do about financing. I told him that I wanted to trade my 2023 ***** Odyssey XL and pay cash for the remaining balance owed on the Armada. There was no lien on my car. He **** a little diagram with dollar signs on the paper. The dollar signs on the left were for the dealer's sale price of the Armada and the dollar signs on the right indicated what they would offer me for my car. There were no amounts on either side, only dollar signs. I made it perfectly clear that I expected fair Black Book resale value for my car because it only had a little over ***** miles on it, and ***** has one of the highest resale values of any vehicle made. He began to say, "We have to feed our families, and the dealership has to make a profit. We can either give you a little more for your car, or take a little off of the price of the car, but we can't do both." He told me that he would give me $38,500 for my car and I would owe the dealer $37,902. He had my paperwork in a folder and handed me everything to sign except 2 pages that he took off of the top. Those two pages were placed upside down on the left side if his desk.I signed everything and was given a copy. The last page was the milage disclaimer. It stated that me new car had ***** miles on it. This was not disclosed previously. The salesmen said, "Had you taken a test drive you would have known this." The two documents that the salesman took out of my stack to sign was the milage info. He purposely took them out. He scammed me. I am elderly, widowed, and was alone.

I was sold a vehicle bought all the extra warranties only to be told .The problem with my car was not covered .Said it was caused by rodent damage .2016 Toyota Sienna .Said it was a trade in to the dealership therefore Benton Nissan would NOT HONOR any warranties that I paid Extra for .Price of vehicle was overpriced .I really trusted this dealership we had did Business with them .No more my 2016 Nissan will be my last from them .