Business ProfileforMyers Comfort Specialists of Birmingham, LLC

Our air broke on 6/14.We filed a claim with our home warranty company.Myers said they could not get to us until 6/24.On 6/24 they came out and said we need a new compressor.On 6/25 they told us they actually wanted to replace our unit instead.By Friday,our warranty had approved it,we picked out a new unit/parts,and everything was ordered.By Sunday our parts were ready to be picked up.Myers picked up our parts but first told us they couldnt get to us until after the 7/4.I am 8 months pregnant with a small toddler and our house was 90 degrees.It was unlivable.They then call back and say they can get me on 7/2.We waited in our 90 degree house from 10:00am-5pm for them to come.At 4:30 (so almost their closing time) we get a call saying that a guy had quit so we were off the schedule.Then we were told the scheduling person wasnt there so they would call us right back.They never called us back, the next day we get a text that we cannot be helped until 7/9.I 4 weeks now without air, and we had to go home. We cannot even switch companies because Myers has our parts that we paid over $1,000 for. On 7/9 we were waiting around again and never heard if someone was coming. I feel as if this company is very unprofessional and do not care about people suffering. We were punished and my family had to suffer without air for because of Myers negligence. When that technician quit we should have been rescheduled immediately for the next day. Its now almost 6pm on 7/9. We have called all day to see if our technician is still coming. They kept saying he is coming just running behind.They close at 5. No one has called us, we do not know who our technician/how to contact him, and no one is in the office answering calls. They didnt even have the decency to be honest and tell us he isnt coming today. Now we are without air for who knows how much longer not to mention they have the parts we already paid for.