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Business Profile

Meal Prep

E-Meals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meal Prep.

Complaints

Customer Complaints Summary

  • 151 total complaints in the last 3 years.
  • 69 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking at different meal plans online, one of those being eMeals. As with most other meal plans, you have to enter credit card info, etc. before seeing what meals they are offering and the cost. When I saw that eMeals was for recipes and grocery list only, I moved on. I have over ************************************************************************************* their service.I received nothing from them saying I had a trial membership, nothing in an email, nothing by regular mail. Nothing. Then I happened to check my checking account and they had taken $64.94 out of it. I immediately sent them an email saying stop, dont ship, I didnt sign up for this. I received an email back from them saying they dont do refunds, that I had a trial period (??) and did not cancel before it was over so I had to pay for a years service. I feel like my checking account was used without my knowledge and authorization for a product I have absolutely no use for. I would NEVER sign up for this service because I have no use for it. If this how they have to make money then maybe they shouldnt be in business.

    Business Response

    Date: 04/28/2025

    As of today, the customer still had not even canceled her account.  However, it is noted that her account was sent to review and it has been refunded and closed.  Not sure what else the customer would like at this point.

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the 14 day free trial. I had today's date to cancel my subscription. I tried several times to cancel but have received no confirmation. On top of it they charged my credit card $105.98! I did not agree to pay this. There is no way to talk to anyone. I've found a number that when you call it tells you to email. I would like refund and my trial canceled.

    Business Response

    Date: 04/16/2025

    Customer emailed twice on 4/16/2025 and both times received an automated response asking her to please allow us ***** hours to respond.  Someone did respond to her just several hours later and refunded her account.  Not sure what else it is she would like at this point.

    Customer Answer

    Date: 04/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ********

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged this morning, April 13th 2025 after having cancelled my account last year with no complaint even though this service has not been used by me. I was charged again. I had cancelled the way they tell you last time via link without an email sent showing you cancelled.Upon canceling again this morning (knowing I did previous) no email was received again. Have reported to them with no response as of yet. It seems to be a recurring issue with this company and hidden charges for many many customers years later.

    Business Response

    Date: 04/14/2025

    We have no communication on file from this email address and account.  We have refunded and closed the account.

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I participated in a 14 day trial and cancelled before the 14 days and I was charged $64.94 on April 3, 2025. The only way to try contacting this company is by a "service ticket". There is no email or phone number to allow you to contact a live person.

    Business Response

    Date: 04/03/2025

    Customer's account was sent for review and refunded and closed.  Not sure what the customer wants at this point.

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had marked in my calendar that I had till today to unsubscribe from my trial subscription to not be charged. Today I was charged and this morning I contacted them to have my money refunded and they said there was nothing they could do. Seems unfair that I have to pay $100 for them misleading me into paying for a year subscription.

    Business Response

    Date: 04/03/2025

    Customer's account was sent for review and it was fully refunded and closed.  Not sure what the customer wants at this point.

  • Initial Complaint

    Date:03/18/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a subscriber for several years, with an annual subscription. I did fail to cancel for the new year in time, as I had down in my calendar that I needed to cancel on March 15. Apparently I had to cancel by March 14. I got no email reminder. When I saw that my subscription was renewed, and my ****** charged, at 1:39 am, I contacted them that same day. They said they were unable to refund my money. This seems unfair with no warning and no time on when I had to cancel by.

    Business Response

    Date: 03/18/2025

    Customer's account has been refunded so not sure what else it is she wants at this time.

    Customer Answer

    Date: 03/18/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** **************

  • Initial Complaint

    Date:03/12/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got charged for a yearly subscription renewal with no notice and emailed and asked for a refund and got no response

    Business Response

    Date: 03/12/2025

    Customer emailed on 3-11-2025 and received an automated response asking us to allow us ***** hours to respond. Her email was responded to on 3-12-2025 and a refund was issued.  Not sure what it is the customer is wanting at this point.

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I thought I had canceled this last year after receiving the unwanted annual charge. When I saw it happen again on 2/22/25 I canceled, requested a refund, and was denied. This is pretty horrible service for a company I have been with for years and considered revisiting when I had more funds available. Now I know they are purposefully not following best practice to notify ahead of an annual subscription renewal. All other companies I have services with provide notification or at least a prorated refund on request.

    Business Response

    Date: 03/11/2025

    Customer's account was sent for review and the refund was issued.  Not sure what it is she would like at this point.

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been charged $110.48 for this service but I do not use it and I'm not really sure what the service is. There is no activity on this account and I do not recall actively signing up. I believe this may be linked to my *********** account. I've asked to be refunded via email and received this message: Thank you for contacting eMeals!We are so sorry that you would like to cancel! We do not refund any portion of a paid subscription, but you can manage your subscription here to avoid any future charges. We are sorry to see you go, but thanks for giving eMeals a try!Have a great day!eMeals Customer Success Team

    Business Response

    Date: 03/06/2025

    Customer opted for the 14 day free trial and agreed to be charged with a no refund policy if the trial was not canceled prior to the end of the trial period.  As of today, the account has yet to be canceled, even thought the customer was sent the cancel link.  She did not contact us to cancel until almost a month and a half after the charge.  We do not provide refunds on paid subscriptions as we are not a pay as you use service.

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the E-Meals plan and used it a few times over the few years we were members. However, we haven't utilized the service recently due to a decline in the quality of offerings. Additionally, comparable AI assistants now offer similar services. The plan has also become increasingly expensive for the limited benefits provided.When we signed up, we agreed to a recurring charge as with most membership service. Unfortunately, unlike other memberships with other companies, this company does not offer a prorated contract or refund policy for unused service periods. Once charged, cancellations are not permitted during the paid period, and there is no option for a prorated ********* membership renewed on 2/2/25, and I promptly emailed the company requesting an immediate cancellation (on 2/2/25) and a refund for the unused upcoming services. On 2/4, I received a response stating that my membership would remain active until 2/2/26, and no refund would be issued. Despite my intention not to use the service any longer, the company refused to honor my request.**Warning:** Do not sign up for this service as they are not a customer-friendly business. They lack regard for customer satisfaction. Reviews consistently reflect poor ratings and excuses from the company for subpar service.Given this experience, I strongly advise against using E-Meals. Many other companies provide similar services with better customer support and satisfaction.

    Business Response

    Date: 03/05/2025

    Your account was sent for review and has been refunded and closed.

    Customer Answer

    Date: 03/05/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your attention to this matter and assistance to get it resolved. 

    Sincerely,

    **** *****

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