ComplaintsforE-Meals
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Like many, I missed the time to cancel my free trial last year. I feel confident I canceled my service in the app right away to avoid charges this year. I received zero notice from eMeals that my subscription was renewing this month. It renewed and hit me with another $60 charge. *** requested a refund to no avail. This is a scam company. Every company has an ability to refund a client, including eMeals. They operate on an outdated policy of no warnings for renewal and an oh well attitude when requesting a refund. Most companies in 2024 warn you of renewal and also allow a grace ****** for a refund request. Those are companies who are customer focused. ********************** is not customer centric.Business response
07/01/2024
We have no correspondence from you since 2023 and your account was not canceled prior to the renewal date. We have, however, refunded your recent charge and closed your account. Our Customer Success representatives do not set the terms or policies, simply adhere to them when processing customer inquiries.Initial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged for a subscription I do not want it will not use. I contacted them and they refused to give me my money back. I want my account to be refunded $59.99 immediately. There is no other resolution I want!Business response
07/01/2024
Our terms are clearly stated and customer has to agree to terms prior to entering any payment information. This customer has had an account with us in 2020 and utilized the free trial then and has used the free trial again in 2024. We will not be refunding the charge.Customer response
07/01/2024
Complaint: 21916485
I am rejecting this response because: tried it again.. thought it will be different but was not. This is a rip off to charge someone $59.99 for recipes. I can find these recipes for free on Pinterest or just simply googling. I will file a fraud charge to my bank if they will not cooperate.
Sincerely,
***************************Business response
07/01/2024
We will not issue a refund at this time.Customer response
07/01/2024
Complaint: 21916485
I am rejecting this response because: this is unreasonable.
Sincerely,
***************************Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On June 10, 2024, I signed up for a 14 day trial subscription. After registering, I reviewed the meal plans and saw that they did not meet my needs. On the same day, I cancelled the subscription online. This morning, I received a notification that my credit card was charged $64.19. I contacted customer support, notified them that I cancelled two weeks prior, and requested a refund. They did not address the fact that I cancelled two weeks ago and denied my refund request.Business response
06/25/2024
Not sure what this customer's issue is because she was charged on the 25th, canceled on the 25th, after the charge, emailed us on the 25th and we refunded her account on the 25th.Initial Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I signed up for the free eMeals trial and I didnt even have the service during my trial time before being charged $60. That was even more that the subscription cost. This company is a joke!!! There isnt a person you can talk to personally. They have a number that refers you to send through email. Theyre stealing peoples money and its so sad!!Business response
06/13/2024
Customer did receive 14 day free trial, signed up on 5/21 and was charged on 6/5. They reached out to cancel after they were charged. We have gone ahead and refunded and closed the account.Initial Complaint
05/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled the subscription within the free trial ( actually within 10 minutes of signing up) due to realizing it was not something for me and the meals actually cost much more than the 5$ a serving price (as advertised) . So when I realized I had been charged 59.99$ this morning for a full year of a service I never used or intended on using I was quite shocked. I would not recommended this service to any one and based off reviews that I have now seen I should never have even inquired about the services. I am wanting a refund of the 59.99$ that was more or less fraudulently taken out of my account since the service was cancelled on 5/14/2024 same day the free trail started and well before the 5/28/2024 cut off date, But of course it was somehow reopened on their end. PLEASE REFUND IMMEDIATLEY.Business response
05/31/2024
Customer only canceled her breakfast and lunch plans but not her dinner plan and that is why she was charged. We have already refunded her dinner charge, so not sure what else it is she would like from us at this time.Customer response
05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
05/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
on 4/27 I went into trial period to see what this was about. I immediately canceled when I saw the price and in fact it was not connecting to ******* site to make grocery shopping easier. this was a service they promised to have. I never got an alert that I was being charged. it just showed up. when I saw it, I immediately emailed them and no resolution. the number listed goes to a recording. you can not speak to anyone. I have a service that I can't use.Business response
05/31/2024
Customer emailed us twice on a Sunday 5/26 and both times received an automated response asking her to please allow us ***** hours to respond. We responded on 5/28 and fully refunded her account on 5/29. Not sure what else it is she would like from us at this point.Initial Complaint
05/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I signed up for a trial of emeals and used the site to explore several of the recipes. I found that they would not meet my familys preferences and needs, so went to their website to cancel before my two week trial was up. They offered me a subsequent free trial, but I declined because the service did not suit me. I was surprised on Saturday morning with a charge for the annual service. I emailed the support line immediately and did not receive a reply until Monday afternoon indicating that I was ineligible for a refund, despite having already cancelled on the website. A second email indicated that I must have somehow failed to complete the cancellation process and therefore was stuck with paying for the year subscription. A service like this should have a SIMPLE one step process for cancelling and an immediate confirmation, not a complicated list of upsells along the way. They implemented this solely to trip people up and extract money. Its a fraudulent practice and should be fixed.Business response
05/31/2024
Customer's account has been refunded, not sure what else she would like for us to do at this time.Customer response
05/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
05/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This particular website makes you give your credit card PRIOR to viewing the service. Since I thought I would be interested, I gave the information. I should have realized it was a scam. I tried the service and realized that the groceries from the recipes were going to cost me almost $300 a week. Since I am a retired senior citizen, this far exceeds my budget. I immediately canceled my list and my subscription. On 5/3/2024 at about 3 a.m., I received a fraud alert from my bank regarding this company. I said it was a fraud because I had canceled it. I went to the website, filled out a help ticket, and re-canceled the subscription. I received an email stating that they were unable to cancel my subscription and I could use it for another year. I am livid. I DID cancel it per their requirements on the first day. Also, I do not recall an option for a monthly fee as opposed to an annual fee. It was intentionally confusing (a scam). I never sign up for the annual fee because I can't afford it. I prefer to pay monthly. I read the reviews for this on BBB and MULTIPLE people say this is a scam. They had the same issue. My bank flagged it as fraud - yet this company is STILL charging me? Obviously, their product is so poor that they have to take advantage of people by scamming them so they can stay in business. ****** learned - NEVER give your credit card to access information on a website. My documentation is to view the cancellation of my grocery list on their site. I am disgusted!Business response
05/20/2024
We never mean for there to be any confusion about our terms of service and that is why customers have to contest to terms prior to entering any payment information. The terms clearly state that in order to avoid being charged that you have to cancel prior to the end of the trial and that we do not refund paid subscriptions. There are no cancelation attempts on this account prior to the day she was charged. We are not a scam but a fully legitimate business with thousands of happy customers. We have already made an exception and refunded this charge and closed the account.Customer response
05/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************************Initial Complaint
05/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
April 13, 2024 I looked at the emeals service. Filled out the information and of course you have to provide payment information to get all of the way thru the sign up process. But, you get a free two week trial. Once I got to the recipe section I put some items in the cart. I then decided that I didn't want to use the program. Figured since I didn't complete the process and didn't start using the program that I wouldn't be charged. They are very misleading with the sign up! On May 1, 2024 I noticed the charge on my account. I emailed them that day and the response that I received was, "We are so sorry that you would like to cancel! We do not refund any portion of a paid subscription, but you can manage your subscription here to avoid any future charges. We are sorry to see you go, but thanks for giving eMeals a try!"I never did "try" anything! Emailed a second time demanding my refund. Received this reply,"I apologize for your frustration. We never want there to be any confusion about our renewal and refund policies! This is why you must accept our terms of service before signing up for the free trial and they are always available to be viewed on the website. You can log into your account through the website or app to cancel your auto renewal so you do not incur any additional charges."My complaint is the fact that I did not complete the process of ordering any of the food for the meals. I did not start the program. Yet they charged me for a subscription. I have cancelled. All that I am asking is for a refund for the charges for the services that were never used!Business response
05/06/2024
We are a meal planning subscription service and not a meal delivery service, so there isn't any ordering or anything else that one needs to do to "complete the process". The customer's account still has not been canceled but we have gone ahead and processed the cancelation for her.Customer response
05/06/2024
Complaint: 21661422
I am rejecting this response because: First of all, I did cancel the membership on May 2, 2024 as soon as they sent an email stating that they would not issue a refund and providing a link to cancel the membership. If it wasn't canceled on that day then again it was the fault of their website.In order to complete the process I was given recipes. After choosing the recipes I wanted, they gave the items needed to make these meals. You have to add them to a cart. I did do this step but I did not complete the purchase of the items. I was under the impression that since I did not do this final step that I had not completed the process, therefore not expecting that I had completed the membership. Had I known this was the case I would have reached out to them and canceled. Choosing the meals and adding the items to a cart was all through their website. I have seen many other similar complaints, I am not the first to address this issue. Those people were given a refund.
Sincerely,
***************************Business response
05/06/2024
We are a subscription service, once you sign up, you are signed up. You do not have to select recipes or add to cart or purcahse any items to complete the subscription. The customer logged in and went to "manage account" as instructed in the email she recieved but did not complete all of the cancelation steps. We will adhere to our policies and terms that the customer agreed to prior to entering any payment information.Customer response
05/07/2024
Complaint: 21661422
I am rejecting this response because: Your website and app are very misleading. I read thru your terms and conditions. The problem is I did not USE your service. I looked at your meal plans but I did not order any food. Because of not completing that step where I thought there would be a "submit" button, and there should be a final way to continue other than you are hooked once you enter your payment info, I did not realize that I was bound to your service. Find below a portion of your terms. It clearly says "ACCESS AND USE" . What is your definition of use?Looking thru recipes and adding them to a cart, a cart that was NEVER proceeded to, no items were purchased and no recipes were used. You are clearly ripping people off!
Acceptance of Terms of Service
These Terms of Service are entered into between you and Emeals, Inc. ("eMeals", "we", "us" or "our"). These Terms of Service, together with any documents incorporated by reference (collectively, Terms or Agreement) govern your access to and use of the eMeals website www.emeals.com and mobile application including any content, functionality, subscriptions and services offered on or through the Site (collectively, referred to as Services). PLEASE READ THE THESE TERMS CAREFULLY BEFORE ACCESSING AND USING OUR **** OR ANY SERVICES.
YOU AGREE THAT BY ACCESSING AND USING THE **** AND SERVICES, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE OR ACCESS THE ****.
Sincerely,
***************************Initial Complaint
04/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I signed up for this service well over a year ago. It was terrible and a complete waste of money. I sent multiple cancelation requests. I then received a new debit card and figured the issue would resolve itself since the company refused to honor my cancelation requests. However, they somehow obtained my new debit card information and processed a payment despite not having my consent to do so. I have sent multiple emails advising the company I wasn't services ended immediately and they continue to try to extend the service for a year stating I can't cancel. They are robbing consumers and nothing is being done about it. This business should be closed completely.Business response
05/31/2024
The customer's account was refunded on 4/28/2024, so not sure what else it is she would like from us.
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Contact Information
Customer Complaints Summary
118 total complaints in the last 3 years.
61 complaints closed in the last 12 months.