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Business Profile

Real Estate Services

Destiny Reports LLC
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    09/19/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I noticed last month a charge for propertyreportedcom for $28.95. I asked my wife what it was and she had no idea. It just showed up again, so it scrolled threw months of charges and found more. No clue what this is.4/15/24 $1 5/23/24 $28.95 6/17/24 $28.95 7/16/24 $28.95 8/16/24 $28.95 8/16/24 $28.95

    Business response

    09/20/2024

    Hello,

    After careful review, we can confirm that the account has been successfully closed as of September 20, 2024 with a full refund issued on September 20, 2024. If there is anything else we can assist you with, please reach out to our support team at your earliest convenience.

    Best regards,

    The Support Team

  • Initial Complaint

    09/03/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    When auditing my credit card statements, I found a monthly $28.95 charge paid to "Propertyreportedcom Wetumpka AL." I have no idea what this and see on BBB, others have been similarly charged by this company. Requesting refund for the total paid to this company: $231.60.Charges:Jan 26, 2024: $28.95 Feb 22, 2024: $28.95 Mar 22, 2024: $28.95 Apr 22, 2024: $28.95 May 22, 2024: $28.95 Jun 22, 2024: $28.95 Jul 22, 2024: $28.95 Aug 22, 2024: $28.95

    Business response

    09/04/2024

    Hello *******,

    We've reviewed your account and can confirm that your account has successfully been cancelled and a full refund has been issued as of today, September 4, 2024. If you do not receive your refund within the next 48 hours, please contact our support team to ensure your money is returned to you promptly. 

    Best regards,

    The Support Team

  • Initial Complaint

    08/12/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I was billed $1 for a property report. Now, a few days later I noticed a bank hold of an additional $30 for a subscription which I did not agree to.

    Business response

    08/13/2024

    Hello, 

    We were able to find your account and it has been closed as you previously requested. You have also been provided a full refund for all charges. If there is anything else we can assist with please do not hesitate to ask

    Best Regards, 

    Customer Support

    Customer response

    08/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    07/01/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    There were three transactions on 05/01/2024. Each of these transactions was for $9.95.I have absolutely no idea what these charges are for. This is not the first time that a company by the name of PropertyReported.com has charged my credit card account.

    Business response

    08/13/2024

    Hello, 

    We were ale to find your account and have closed it as requested. We have also provide you with a full refund for all charges. If there is anything else we can assist with please do not hesitate to ask

    Best Regards 

    Customer Support

  • Initial Complaint

    06/20/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    In April I paid $1 for a home report. I did not agree to any other charges. I am getting recurring charges of $28.95 a month which I did not agree to

    Business response

    06/25/2024

    Hello *******************, 

    We have successfully cancelled and fully refunded your order as of June 21, 2024.

    If you need any further assistance or have any questions, please do not hesitate to contact us.
    Thank you for your understanding.

    Best regards,
    **********************************

  • Initial Complaint

    05/13/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I used the site to view my property information and paid the company $1.00 fee to do so. There was no information anywhere about recurring or monthly charges, I did not sign up or agree to anything more than the $1.00 fee I paid that day. Then I see they charged my account $28.95 today as a recurring fee???!!! I DID NOT agree to this. This is totally unacceptable, fraudulent, misleading and theft as far as I am concerned. Had I known there was going to be a recurring fee to use the site I would have never signed up or paid anything to use the site. Very misleading to the everyday consumer. Shame on them. I would like my charges to be refunded please. I have contacted my bank as well.

    Business response

    05/30/2024

    Hello ********, 

    We were able to locate your customer information and confirmed that the account has been cancelled. Full refunds has been issued today. You should receive them in 3-5 business days.

    Should you need further assistance, please feel free to reach out. 

    Regards,
    HomeReported.com

  • Initial Complaint

    05/01/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Fraud Charges

    Business response

    05/10/2024

    Hello *********, 

    We were able to locate your customer information and confirmed that the account has been cancelled. We can see that the account has been fully refunded and that your account is also in chargeback. 

    Should you need further assistance, please feel free to reach out. 

    Regards,
    HomeReported.com

  • Initial Complaint

    04/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I have been charged for a 1 year subscription/$28.95 for the last 6 months which I DID NOT sign up for!I just reached out-again- to try to cancel/stop them from charging any more fees from my credit *********** insist I am not in their system.Yet, my credit card company insists it IS them.

    Business response

    05/01/2024

    Hello and thank you for allowing us to address this issue. I was able to find your previous communication with our support team. Your account was closed as requested and you were issued a full refund. If there is antyhing else we can assist with please do not hesitate to ask. 

    Best Regards, 

    Home Reported Support

  • Initial Complaint

    04/22/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Date: 4-19-2024 Charge: $28.95 I paid for a one time home report but specifically did not sign up for a monthly subscription. This company is trying to charge people and hope they dont notice.

    Business response

    05/01/2024

    Thank you for allowing us to address your issue. Your account is closed and we have fully refunded you for all charges. If there is anything else we can assist with please do not hesitatre to contact us. 

    Best Regards.

    ****

  • Initial Complaint

    04/15/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Many months ago I paid $1 for one downloadable report on my house. It appears in looking back on my bank statements this same company that advertised the $1.00 report has been charging me $28.95 every month. I didn't knowingly sign up for anything but the one report for $1. The advertising is false for this company. I have notified my bank today. I did not authorize a monthly charge. I would like a full refund for all the months they have been withdrawing this hidden charge. What a scam!!

    Business response

    04/19/2024

    Hello ********, 

    We were able to locate your customer information and refunded all charges. Please allow 3-5 business days to receive the refunds. Let us know if you need further assistance.

    Best Regards,
    HomeReported.com

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

BBB accredited businessB

Accredited Since: 3/17/2023

Years in Business: 5

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

92 Highlands Ct

Wetumpka, AL 36093-1308

Visit Website
(877) 524-6409

Customer Complaints Summary

31 total complaints in the last 3 years.

18 complaints closed in the last 12 months.

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