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          Find a Location

          Sam's Club has 575 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSam's Club

            Buying Clubs
            Multi Location Business

            Contact Information

            2101 SE Simple Savings Dr

            Bentonville, AR 72712-4304

            Get Directions
            Visit Website
            (888) 746-7726

            Customer Reviews

            1.11/5

            Average of 301 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,720 complaints closed in last 3 years

            487 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Sam's Club has 575 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              2101 SE Simple Savings Dr, Bentonville, AR 72712-4304
              BBB File Opened:
              10/26/1987
              Years in Business:
              41
              Business Started:
              4/1/1983
              Business Incorporated:
              3/31/1970
              Type of Entity:
              Corporation
              Alternate Business Name
              • SamsClub.com
              • Sam's Travel Club
              • Sam's Club Optical
              • Sam's Wholesale Club
              Related Businesses
              Business Management
              • Member Service, Corporate Support
              Contact Information

              Principal

              • Member Service, Corporate Support

              Customer Contact

              • Member Service, Corporate Support
              Read More Business Details and See Alerts

              Customer Complaints

              1,720 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/18/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I have had MULTIPLE issues with Sam's Club lately. The most recent is that they are changing their member perks. I have been a PLUS member for years, and a regular member for MANY years. Now I will no longer get free shipping as a plus member unless I spend $50. That is the only plus perk I use. This change is being made in the middle of my membership. Another issue I have to the toilet paper quality and quantity has went WAY down. Every time I do a survery I get some automated response telling them to contact them and I do and they don't respond. Another issue I have is they sent me a order with a bag of sugar with a huge hole in the bag. They put the sugar in a ziplock bag but did not zip it, so they knew it was leaking but did not zip the bag so there was sugar everywhere when I opened the box. And they told me that was ok. No longer a Sam;s fan and want my money back since I am losing my perks.
              Read More
              Read 1719 More Complaints

              Customer Reviews

              301 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John R

              07/11/2024

              This Sams club at 12000 McCree Rd, Dallas, Texas 75238 frequently posts a price lower than when you check out. I think they know most of the customer base is not very educated and Sams can easily cheat them. Today I purchased 14 items and 4 of them rang up a higher price than marked. Sure you can go to customer service and wait and they will send someone all around the store and refund the amount they screwed you on. Today I was so angry that I just got my money back and told every employee who would listen about the problem. Will they correct these problems? NO...
              Read 300 More Customer Reviews

              Local BBB

              BBB Serving Arkansas

              More Info on Local BBB

              BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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