Business ProfileforJonesboro Cycle & ATV

Took our Jet Skis in for a recall on the sound system in July 2023. Resulted in them running into the wall and damaging one of the jet skis and our trailer. Took them home after they were damaged due to them not having the parts to fix. Sept. 6, 2023 took them back down to be fixed. Sept. 16, 2023 picked back up because they did not have the corrects parts. December 6th, 2023 finally took them back down since all the parts came in. December 27, 2023 called to check in on them, still no response from them. January 17, 2024 picked up the jet skis that they stored outside in the open snow resulting water filling up underneath. They did not fix our trailer that they damaged. May 2024 tried everything to get them running on the water. Took them back and was told they would be ready within a week. After many calls and attempts to get answers, I went down a week later to pick them up. They looked at them while was I was driving down and told me they started. But after I paid for service that I should of not been charged I asked them to start it. And of course did not start. The day I dropped them off I talked to Hement the owner. Took many attempts to get an employee to send him out to talk. He blamed the issue of the seat leaking water, and nothing could be their fault there. He proceeded to walk away and left the conversation. He doesn't remember them running into the wall. The seat doesn't leak, he just needed an excuse. We have always garage kept our jet skis and have taken very good care of them. Neither jet has ever had any issues until after they took the one apart. I was told nothing was their fault and we were charged for having someone look at them. We were told if we want them to take it apart and the engine, it would be between July and Labor Day. We had ZERO issues with any of the staff besides the owners. I feel bad for all the new staff because they are having to put out all the fires while the owners hide and don't take responsibility for anything.