Business ProfileforTribal Motorsports, LLC

I bought a coolster mini jeep from them. Right out of the box this was a bad unit. The frame was not completely welded, chain tensioner was welded on crooked making it undrivable due to the chain being misaligned. The engine was leaking oil from the crankcase only to find out that the block itself was cracked this was all found upon assembling it. Called tribal within my warranty and they done nothing but send a gasket kit and offered a 100$ bit even that they made it impossible to get the 100$ constant run arounds. They refused to take it back after spending 2500$ for it i had to invest another 800 for welding both frame and crankcase. And this was all noted well within my warranty

Hi David, Thank you for sharing your feedback. I would like to kindly address a few important points regarding your experience with us. You received your vehicle in early November, and it wasn't until mid-January—about 9 weeks later—that we were informed of an assembly issue. Once we received your warranty claim, our tech support team promptly ordered the necessary parts from the manufacturer and offered to partially reimburse you for professional repairs. We requested the repair invoice to process the reimbursement, but you declined and asked us not to respond further. Additionally, you mentioned that you had already purchased a replacement vehicle elsewhere before we had a chance to fully assist you. Given the significant time lapse before you raised the issue and the subsequent request for no further assistance, our options were limited. If the problem had been reported sooner, we might have been able to explore alternatives such as a return or exchange. We understand your frustration and regret that we couldn't resolve this to your satisfaction. If you have any further concerns or need additional support, please feel free to reach out. Best regards, Customer Support Tribal Motorsports