Business ProfileforAdventure Subaru, Inc.

Above and beyond! We recently bought a 2019 Ascent and love it. It was listed on Cars.com and was a great deal, which is what drew us to the car. However, what sealed the deal for us was the excellent customer service - really, a better description would be 'customer love', in keeping with Subaru's mantra. After we expressed interest in the car on Cars.com, Chris with Adventure Subaru was quick to get in touch - other dealerships had also gotten in touch by text, but Chris went the extra mile and sent a personalized video (using my name) as he walked around the Ascent, showing me its features and saying how much he loved his own Ascent. Wow! That got me. I got back in touch with him and to say I was very interested, but expressed slight concern that it had spent some of its life in Connecticut with the road salts. Chris then, without prompting or hesitation, took and sent me another video of the underside of the Ascent in which he, while lying on the ground, explained that it looked great and also that it was a Certified Pre-Owned, so it was thoroughly checked out for issues. Above and beyond! Needless to say, we decided to buy the Ascent, and the customer service never diminished, even after we had committed to the process and couldn't back out. Chris and JT (one of the business managers) quickly responded to all my texts and calls, and there were LOTS, firstly because I had never bought such a new car before, and secondly because we live in Mississippi. Even though I was a 'needy' buyer, full of questions and in need of hand-holding throughout the process, Chris and the other staff there accommodated my needs without ever making me feel like a bother. Also, Chris made the process of buying a car from out of state (which is not a stress-free task) as easy as possible - I might even say it was fun, because in addition to being super helpful, he's also just a really genuine, warm, enjoyable person. The Ascent arrived in pristine condition, as listed on Cars.com and affirmed by Chris in the beginning. We eagerly hopped in to take it for a spin, and waiting for us in the car was a hand-written note from Chris expressing his thanks and congratulations. It was another really thoughtful gesture from him. Adventure Subaru's staff (in all I spoke with JT, Cayla, and Chris, although most of my interactions were with Chris) are superb, and they were routinely more helpful and accommodating than they had to be. I highly recommend doing business with them! I would again in a heartbeat.