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Business Profile

Waste Management Services

CARDS Recycling

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

This business has 1 alert

Complaints

This profile includes complaints for CARDS Recycling's headquarters and its corporate-owned locations. To view all corporate locations, see

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CARDS Recycling has 18 locations, listed below.

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    Customer Complaints Summary

    • 666 total complaints in the last 3 years.
    • 529 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our regular trash collector was bought by this firm about a year ago. We tried them for a while but they were, more often than not, late or did not show up at all for our regular weekly trash service. Finally, after about 6 months we cancelled and went with another trash service. We have tried over and over again for months to get Cards to come pick up their trash receptacle. They respond that it’s been scheduled to happen and it never does. It is their property and I don’t want it on my land anymore, and yet they won’t just say it’s abandoned.

      Business Response

      Date: 04/30/2025

      Thank you for reaching out. We appreciate you bringing this to our attention. After conferring with our operations team, they have confirmed that the can has been removed from your property. If there’s anything else we can assist you with, please do not hesitate to let us know.

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for service for the month of February and the month of march and my trash has not been picked up once I called and they said they where putting in a work order to get it picked up but yet nothing has happened I then told them after waiting 1 week after the work order was put in that I wanted to end my service with them and they explained that I was under contract and I could not cancel

      Business Response

      Date: 04/03/2025

      Thank you for reaching out regarding your services. We strive to provide the highest level of service and truly value your feedback. After reviewing your account and the reported service issues, we will be issuing a refund back to your card. As requested, your account has been canceled, and we will be out shortly to remove the can from your property. If there's anything further we can assist with in the meantime, please don’t hesitate to contact us.

    • Initial Complaint

      Date:03/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CARDS recycling has a direct draw from my bank account each month. My trash is to be collected on the second Monday of every month. In February, it was not collected until the last week in February. In March it has not been collected. My trash is overflowing. My neighbor had to come and stomp it down to keep it from blowing out. It is a health hazard as well as an ecological hazard when trash blows out in these high winds. I have kept MY end of the contract. They have not. No one returns my calls! They have lied about coming to pick up my trash! I have several witnesses !

      Business Response

      Date: 04/03/2025

      Thank you for reaching out regarding your service. We’ve reviewed your account and the information in your complaint, and as a result, we’ll be issuing a credit for one month of service. Additionally, our records show that you’ve been in touch with a supervisor, who discussed a resolution and the next steps moving forward. We truly value your business and appreciate the opportunity to continue serving you. If you need anything further, please do not hesitate to reach out.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CARDS trash service has not picked up my weekly trash for 3weeks now. I have called 4 times in 3 days and I get the same answer…. We have put in a work order and they will be out today, and that was 4 days ago!!!!! Today is March 13th and my last service day was Feb 25!!!! They never give me a reason as to why no one has picked up my trash???? I have called and spoke with supervisors and get the same lousy excuse!! And to top that off they charged me today for Aprils service!!! I haven’t even received one day of service for March!!????

      Business Response

      Date: 03/28/2025

      Thank you for reaching out regarding your services. We have reviewed your account, and it shows one call regarding a missed service during the week of March 13th. After reviewing the details and notes on your account, we will be crediting two weeks' worth of service charges back to your account as part of our commitment to customer satisfaction. Please allow some time for the adjustment to be processed correctly. If you have any other questions or need further assistance, please do not hesitate to reach out. We are here to help.

      Customer Answer

      Date: 03/28/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    • Initial Complaint

      Date:03/07/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled my service with them there stold my trash bucket I want it back!

      Customer Answer

      Date: 03/13/2025

      The address on the account is **** * ******* ** ********** ** *****.

      Business Response

      Date: 03/21/2025

      Thank you for reaching out. We understand your concern regarding your trash can, and we want to assure you that we did not take it. Our records show that you've already spoken with one of our representatives, who provided an explanation of the process. For further clarification, our procedure for removing trash cans involves creating a work order for the removal. Upon review, we have no work orders for trash can removal associated with your account. If you have any additional questions or need further assistance, please don’t hesitate to contact us.

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cards bought out our previous trash company. In the beginning we did not complain for sporadic service since we thought they were having trouble after newly acquiring the area. However service continued to be just random trash pickups with the worst months having 1 pickup only. We were always charged for weekly pickups and the amounts went up each year. We just had to keep our can out every day since we never knew when that 1 day would be that they finally showed up. We bought numerous additional cans or used boxes since we could not contain the extra trash. Finally, My husband could handle it No longer and canceled the service and asked for a refund. No one came to get the can for 4 weeks and we did not have any correspondence. I called since our balance online had gone up. I was told that she would try to waive the late fees (since I had disputed the charge online) but we had not complained often enough so we probably would have to pay the full amount. It has been a month since I called the last time. No one has responded but my balance has increased, again. I'm guessing they are not going to contact me and each month this will increase until it is sent to collections.

      Business Response

      Date: 03/07/2025

      Thank you for reaching out. After reviewing your account, we see that a cancellation request was made on December 5, 2024. Since the cancellation occurred after December had already started, our policy requires service to continue through the end of the quarter. However, to help resolve this matter, we will be removing the charges for December, along with one late fee. The remaining balance will remain due, as services were provided in both October and November. We also reviewed your concern about missed services. Our records show no missed pickups prior to your cancellation request on December 5th for the fourth quarter. The notes indicate that two cans were placed out for pickup, but only one can was being serviced, as the account was billed for just one. Please note that for a second can to be serviced, an additional fee would apply. If you have any further questions or need additional assistance, please don't hesitate to reach out. 

      Customer Answer

      Date: 03/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ********

    • Initial Complaint

      Date:02/26/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cancelled service with them back in January, and they never picked up their trash bins as they stated to me, in addition to that they are trying to charge me for them, even after cancelling trash service, they have been sitting at my curb waiting to be picked up since I cancelled, and it has become an issue for me because I am having issue with my HOA about them sitting at the curb. When I contacted the business, they were not helpful at all.

      Business Response

      Date: 03/07/2025

      Thank you for reaching out regarding your services. We have reviewed your account and can confirm that our records indicate the can has been removed. Additionally, we have refunded $48.50 back to your card as of February 7th. If you have any further questions or need additional assistance, please feel free to let us know.

      Customer Answer

      Date: 03/10/2025

       
      Complaint: ********

      I am rejecting this response because:
      One of my personal dumpsters lids was completely broken off and I was told it would be replaced and it hasn’t been. 

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My trash is missed all the time. When you call to tell them someone will call back or they will send someone out to pick it up. My service runs on Thursday. If I call on Thursday they say they have until 5 o'clock to pick it up. So I call the next day and they tell me that it will be picked up Friday or sat and nothing you call Monday and they are working to pick it up. Nothing but no credit for not picking it up. But don't be late or they will lock your acct until paid. And they tell you whatever to get you off the phone. And noone is in the office on weekend. Either the truck broke down the weather was bad but don't give them excuse or they won't pick it up until paid. Customer service is very poor

      Business Response

      Date: 02/25/2025

      Thank you for reaching out and sharing your experience with us. Based on the information provided in your complaint and noted on your account, we have issued a credit for two weeks of service. Regarding your billing, we had to charge for March due to your account being closed at the time of billing. However, your balance has been adjusted, and instead of $123.90, the current balance is $61.95. We appreciate you as a customer and value your feedback. Thank you for your continued business.

      Customer Answer

      Date: 02/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:01/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my original account was the ********** I have paid monthly and now they say my account was canceled back in September and a new account was opened ********** which was not authorized. They are saying the first account was written off however I never got a bill that stated that. My invoices say 0 do because I paid in advance. I cant get into the new account they say I have so I have no clue how much they say I owe however my trash has been picked up until 3 weeks ago and now they say my service has been revoked and they are turning it over to collections. I never canceled the first account, and the second account was never authorized, and I have never received a bill for the second account. My dumpster has sat full for three weeks. if my service was cancelled why didnt they come and get the dumpster. At this point I dont want them on my property, The dumpster says ****** ****** ***** not cards so they can just leave it be at this point.

      Business Response

      Date: 02/14/2025

      Thank you for reaching out regarding your account. After reviewing the information provided in your complaint and noted on your account, we have determined that a total of $98.51 in charges will be removed and taken out of collections. Please note that an amount due will still remain for the months serviced and not paid. We kindly ask for your patience while the adjustments are processed. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

    • Initial Complaint

      Date:01/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      (1)  ***** ***** was bought out by Cards in Nov.

      (2)  I signed contract with Cards in Dec. with 2 monts in advance

      (3)  Unhappy with their service and wanted to cancel

      (4)  They did not make any pick ups in Dec.

      (5)  I'm payed through Dec. & Jan.

      (6)  They refuse to refund my $45 for Dec & Jan.

      (see Attached document)

      Business Response

      Date: 02/05/2025

      Thank you for reaching out. We have reviewed our records and can confirm that your payments were made only through December. As such, we took the necessary steps and issued a refund for the amount of $23 back to your bank account on January 3rd. Please let us know if there is anything further we can do to assist you. 

      Customer Answer

      Date: 02/11/2025


      Complaint: ********

      I am rejecting this response because:my bank  statment does not shoe a deposit as they claim but it does show  they debited my account $45 on 11/22/25 and they did not pickup my trash
      Sincerely,

      ******* ********

      Business Response

      Date: 02/17/2025

      Good afternoon. We’ve attached the receipt confirming the $23 deposit back into your bank account ending in ****** Unfortunately, we are unable to process a refund for any additional amount, as the remaining balance was applied to the outstanding charges from your account with ***** ***** ******* following the acquisition. If you made a payment to ***** prior to the acquisition for November, please send proof of payment to [email protected] with “BBB complaint” in the subject line, and we’ll be happy to review the details and work toward a resolution. Thank you for reaching out to us, and we appreciate your understanding.

    CARDS Recycling is NOT a BBB Accredited Business.

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