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Find a Location

First National Bank of Ft. Smith has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFirst National Bank of Ft. Smith

    Bank
    Multi Location Business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    First National Bank of Ft. Smith has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      602 Garrison Avenue, Fort Smith, AR 72901
      BBB File Opened:
      12/1/1968
      Years in Business:
      152
      Business Started:
      3/29/1872
      Business Started Locally:
      3/29/1872
      Business Incorporated:
      3/29/1872
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Contact Information

      Principal

      • Mr. Samuel T. Sicard, President

      Customer Contact

      • Mr. Samuel T. Sicard, President
      • Mr. Charles Logan, Vice-President of Marketing
      • Ms. Patty Andrews, Executive Assistant
      • Ms. Anne Dunn
      • Ms. Kathleen Hannah, Vice President of Marketing
      Additional Contact Information

      Fax Numbers

      • (479) 788-4602
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/19/2022

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      4-5 years ago I had to move back to the current state I am in now. I had a account with this bank. I had money in the account. I called the bank to up the withdraw limit to empty the account because I am thousands of miles away and wanted to close the account since this bank is not in the state I live in. I get the upped withdraw. I pull the money out. I call the bank and am told the account will be closed and to dispose of my debit card. Now! 4-5 years later I have been informed the account was not closed when trying to get my name on a account for a family member. It has been reported to my credit that I abused the account and have overdraft. Making me high risk. I call the bank and am told they don’t know why the account wasn’t closed but that I owe $37.54. That’s abuse?????? But they also did not state why I owed that amount when it was told to me the account would be closed. Then I get a phone number to call to get more info but she isn’t answering her phone, it goes straight to voicemail. This is insanity.

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Alisha S

      3 stars

      03/15/2024

      File BBB on First National bank of fort smith, Arkansas fraud activity on our account. Refusing to help refusing to return any money, disrespectful.

      Local BBB

      BBB Serving Arkansas

      BBB Reports On

      BBB reports on known marketplace practices.

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