Business ProfileforArkansas Best Federal Credit Union

I paid vehicle off over 18 months ago, still dont have title for vehicle. I have been in contact multiple times with lender. They cant resolve issue , multiple cases open " they state" with no resolve. Vehicle purchased 2016 New at ***** ***********, used my credit union Arkansas Best Federal Credit union. Paid vehicle off over 18 months ago. Title never came. Purchased as a NC resident , move to SC, registered the vehicle as required. Lien holder Arkansas never released title to SC as requested, since have moved back to North Carolina. Vehicle now paid. They state the ELT keeps failing with NC DMV. They have " tried" to correct with NC DMV several times. Current case ************ has now been opened. Bank states they have tried to speak with department and supervisor and no one will help or send them to someone that can help. Consumer , me did not cause issue. The lender should have followed process when I first moved and then again when I moved back . ***** should not have used wrong ELT number when processing the MCO when vehicle was purchased. I have a control number issue at NC DMV and the lienholder cant release lien because ELT number is wrong on file. Each month new story and new line of what we are trying to do. My sister has worked in auto industry for 25 year and has outlined the chain of events and issues . We have made countless call to SC DMV NC DMS and lien holder Arkansas Best Credit Union to mostly ******* in title department. For months on end will be resolved , should release , will be mailed and nothing has been done. No forward progress has been made. I paid for truck retail selling price with interest in full 18 months ago I need my title. Lender release lien on vehicle and provide me the title or refund amount paid for truck and interest from day vehicle paid off till now. This is truly unacceptable and could have been avoided with follow through for 18 months not just now when being forced. UNACCEPTABLE