Business ProfileforHarold Gwatney Chevrolet Company

I purchased a 2022 Chevrolet Silverado in November of 2021 and upon receipt I had the dealership order another one identical to it in December for my foreman. I have been in communication with the salesperson checking on the status and on 5/11/22 he advised the pickup truck was ready. I took off of work and drove 2 hours to pickup the vehicle and upon arriving to sign papers they had changed the price and added $3,000 to the purchase price. After asking them they advised they started charging a market adjustment the week after I ordered the vehicle. Had this been prior to me ordering I wouldn't of mind paying but since it started AFTER then that is price gouging and unfair business practice. I had a check ready and this deal was not dependent upon financing. This was a cash deal that should have been honored.

When I picked up the first vehicle it did not have the installed add on accessories (step rails). They advised they always come 1-2 weeks afterwards. After leaving the dealership within 5 minutes they had posted the vehicle that I walked out on because of the insulting price markup and had it listed for even more and had step rails installed on it already. The managers and staff were very rude and insulting. The general manager James Miller is making the Gwatney name look bad.

I have purchased several vehicles from this dealership prior (I have the vin numbers to verify) without any problems but I guess the sales manager that day was too worried about lining his pocket instead of honoring what was said. Being a loyal customer I would expect to be treated with respect and not insulted the way that I was. We had intentions on replacing 5-6 vehicles within the next year. I even told them knowing what you told me now I dont mind paying the difference going forward but you should honor what you told me previously since no one disclosed that to me and withheld that information from me.