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Business Profile

Carports

Coast to Coast Carports, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carports.

Important information

  • Customer Complaint:
    Coast To Coast Carports has requested consumers to please email [email protected] to report any issues prior to filing a complaint with BBB.

Complaints

This profile includes complaints for Coast to Coast Carports, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Coast to Coast Carports, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 109 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The shop doors have been falling off shortly after installation. They are ripping the metal frame that they are attached to and getting bound and free falling until they catch again due to the amount of stress the door is putting on the frame. I had a local garage door company come out and they said that they were installed wrong and is posing a very high safety risk. I have been reaching out to the company for months and they would give me a time and then say they don't know when they can come. This is a business and people are in and out. It's posing a risk to myself, customers and property but they refuse to come fix it. The local garage company quoted $2000-$3000 to attempt to fix it or $6000 for new doors.

      Business Response

      Date: 04/10/2025

      *** ****** repair is scheduled for 04/11/25.

    • Initial Complaint

      Date:01/13/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2023 I commissioned Coast to Coast carports, salesman **** ***** (order * **********) to erect a metal building. After the building was ordered and down payment of $4378.50 and $3140.00 for a total of $7518.50 was paid on 16 Nov. 2023 I was told the building would be delivered and erected as soon as the permitting and drawings were complete, I worked through this painful process with ******. Once this was complete in ~September of 2024 my project was handed off to ******* in scheduling/customer service. After multiple attempts to get the building scheduled for delivery with Darla via phone and email, my last verbal communication with her was October of 2024, and email responses have now stopped. I have now been attempting to communicate with **** ****** *Administrative Assistant * after getting her name and request to contact her before contacting BBB but I have not received a response yet except for a "out of office" during the Jan 2025 Holiday. I have all receipts and order information along with email trail from beginning to present. Please assist. Sincerely ******* ****

      Business Response

      Date: 01/23/2025

      *** ****** building will begin production this week and normally takes 1-2 weeks to complete. Darla will reach back out to *** **** once the manufacturing is complete to give him a schedule date. 

      Customer Answer

      Date: 01/25/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:09/25/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 10th 2024 I had decided to move forward with purchasing a 30x70 Metal Building from Coast to Coast Carports. The cost of the building when installed would be a total of $27,833.75. They required a Down Payment of $5009.18 which I paid immediately to ensure I would receive the building in a reasonable time. It is now September 25 2024 and I still don't have the Building or an estimated ETA. I have been in contact with the schedulers, and they are now saying they have a hard time getting crews in Northern Montana due to legal reasons. This was never discussed at the time when they accepted my down payment(they had my address). I really need to get the building installed to protect my $29,000 concrete slab before winter strikes.

      Business Response

      Date: 10/14/2024

      *** ******* is on schedule for tomorrow. 

      Customer Answer

      Date: 10/22/2024

       
      Better Business Bureau:

      Coast to Coast Cartports did arrive as promised and done a great job on my building. 

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a building and never received it. I am almost 5 month in and I have no information at all about delivery and set up of my building. I don't know when I will get the building. I would like to cancel the order and get my money back.

      Business Response

      Date: 09/27/2024

      ***** spoke with *** ***** on 9/18. We would of been able to get *** ******* building in production but he confirmed with her that he did cancel his order. If *** ***** reconsiders before the refund is issued, please advise as soon as possible. I do want to let you know that refunds are sent out quarterly. 

    • Initial Complaint

      Date:07/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told I would have my building in 4 to 6 weeks. It has been 2 months. Still can't get a delivery date. When I ask for my money back they say they are keeping 10% of what I paid. I paid in full when I purchased the building. That's almost 840 dollars. The keep telling me that they can't give me a delivery date and it could take up to 6 months. But you read the contract and it ses it will be delivered in 4 to 6 weeks. I really need some help here

      Business Response

      Date: 07/30/2024

      *** ****** was scheduled for 7/27.

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2022 we reached out to erect a building. We agreed upon a building, put down $8744.34 with ********** ***** (dealer) and then Coast to Coast/GetCarPorts withdrew $4656.45 on Jan 13, 2023 for a down payment on the building and another $2725.00 on 2/8/2023 for the plans. Said the plans would only take 10 weeks and soon after that, the building would be erected. According to our contact at **********, he gave us interim plans to get the concrete poured because everything else will be a quick turn around and we would want that done so that they could build without delay. Come to find, the plans took well beyond 10 weeks and were completely wrong. We had certain specifications, due to what we wanted to use the building for and city code, and not only did they not meet that, the building didn't fit on the concrete slab that we just paid to have poured. ********** tried to accomodate, but couldn't and issued a refund for the $8744.34. Coast to Coast/GetCarPorts told us they would submit their refund in July 2023 and I have been fighting to get it ever since. They claim only one person can issue the refund and her name is Monica. She refuses to return phone calls or respond to emails. Coast to Coast/GetCarPorts have been giving me the run around for almost a year.

      Business Response

      Date: 07/30/2024

      I will reach out to our accounts payable department for an update regarding the refund. I will update once I receive the information on my end. 

      Customer Answer

      Date: 07/31/2024


      Complaint: ********

      I am rejecting this response because: They have been "checking on" my refund for over a year now.  If I am able to get a response from anyone in this company, it is that they are ALWAYS "checking on" it.  The only response I will accept from this company is: "We overnighted the check to you.  We see that you received it and it was accepted by your bank."  

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:06/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pastor a small church and we ordered a carport for our church bus in February 2024. After 3 months of no delivery we requested a refund. I have called them numerous times and given various responses such as the refund will be mailed Friday (this was three weeks ago), I’ve been told the lady responsible for writing the refund checks doesn’t accept phone calls, she’s always away from her desk, we will call you back today, one excuse after another. These people incompetent at best and fraudulent at worst. I will pursue this until I get the church’s money back.

      Business Response

      Date: 06/18/2024

      *** ******** should receive the refund back into his account within 1-3 business days. 

    • Initial Complaint

      Date:04/26/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased our overhang on March 8th 2024. The sales guy we were working with originally said it would be 4-6 weeks for installation when I specifically asked how long it would be. I feel that coast to coast hasn’t been honest from the beginning and it’s very disappointing as a customer. At 4 weeks I tried calling to only be ignored multiple times. When I finally got a hold of someone they said it was with scheduling and they had pulled our file pulled and we would hear from someone soon. A week passed by and I called since I didn’t hear anything back. They keep saying it’s with scheduling which makes ZERO sense to me as to why we don’t have a date if it’s with scheduling. Honesty goes a long way and I just want to be told the truth. Are you waiting for other overhangs to be ordered in our area? Are you waiting on materials? Can’t be that since the last time I spoke with someone they said they aren’t waiting on anything for us. Coast to coast - As a customer success manager, your communication has to be better. Be honest and tell your clients how long it’s truly going to take up front. Especially when they are spending 10k plus.

      Business Response

      Date: 05/02/2024

      Ashley spoke with Courtney regarding a delivery date for next week. Courtney made her decision to cancel her order. 

      Customer Answer

      Date: 05/06/2024

       
      Complaint: ********

      I am rejecting this response because: I was only contacted to schedule an installation date due to my BBB complaint.

      We decided to cancel the installation and asked for a refund for our deposit and it was denied.

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:03/28/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started with Order of carport 5 /23 , We have been in scheduling since end of Sept.Now it's the end of 3/24 . Kept calling with no info. Of when it is schedule. In May it will be a year. What can we do!!

      Business Response

      Date: 04/09/2024

      *** ****** is on schedule for today (04/09). 

    • Initial Complaint

      Date:02/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      unable to contact. the building has yet to be delivered, was ordered 4/2023 no communication on delivery date. long pass due 4 plus months over due.

      Business Response

      Date: 02/16/2024

      Mr. ******* is on schedule for 02/21. 

    Coast to Coast Carports, Inc. is NOT a BBB Accredited Business.

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