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Find a Location

Bank OZK has 34 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bank OZK

      17901 Chenal Pkwy Little Rock, AR 72223-5831

    • Bank OZK

      PO Box 8811 Little Rock, AR 72231-8811

    • Bank OZK

      515 E Pointer Trl Van Buren, AR 72956-2303

    • Bank OZK

      4044 Central Ave Hot Springs, AR 71913-7289

    • Bank OZK

      600 Highway 65 North Marshall, AR 72650

    Business ProfileforBank OZK

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Bank OZK has 34 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bank OZK

        17901 Chenal Pkwy Little Rock, AR 72223-5831

      • Bank OZK

        PO Box 8811 Little Rock, AR 72231-8811

      • Bank OZK

        515 E Pointer Trl Van Buren, AR 72956-2303

      • Bank OZK

        4044 Central Ave Hot Springs, AR 71913-7289

      • Bank OZK

        600 Highway 65 North Marshall, AR 72650

      Headquarters
      17901 Chenal Pkwy, Little Rock, AR 72223-5831
      BBB File Opened:
      8/10/2004
      Years in Business:
      121
      Business Started:
      1/1/1903
      Business Incorporated:
      6/15/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Bank of the Ozarks
      Contact Information

      Principal

      • Mr. Mark Greenhaw, Vice President

      Customer Contact

      • Mr. Mark Greenhaw, Vice President
      • Mr. George Gleason, President
      • Mr. Mark Ross, Vice Chairman President and COO
      Additional Contact Information

      Fax Numbers

      • (501) 978-2340
        Primary Fax

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      28 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/11/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On July 3rd I deposited 800 hundred dollars at the drive up window. Counted it out and said 800 to be deposited. After getting home to at the 798 bill I noticed only 740 was deposited. I called the bank immediately couldn’t get through to the ************ ga chapel hill location after several attempts I called acworth/ ********* ga location and someone answered immediately. I explained the situation and she got me connected to the teller that the issue was with I asked for the manager.the teller said she ran the money through 2 times. I told her I needed the manager. The manager got on the phone hardly let me speak and said she’ll call me back , she’ll look into . I called corporate because I didn’t have anything in writing and the way the manager treated disregarded me. Sure enough on 7/8 I called because I hadn’t heard the the manager only to hear she is on a week vacation. Due to my request that the the person over the manager review this situation the manager calls me and stated several disrespectful statements telling me I’ll be calling in apologizing. That she reviewed the tape and called me. No message was left . Doesn’t show on my phone she calls. I stated that I said 800 to the teller was what I was depositing. So if she counted anything different why didn’t she address it. And that is proper procedure for the teller to state what is being deposited. 60 is a wired number also to miscount. Again I stated these facts and yes I gave her 800 dollars and want my 60 dollars. Why did Ms ****** choose to disregard the issue. So I don’t know where my 60 went but I know I counted 800 hundred, stated 800 being deposited. She didn’t follow protocol and it’s an issue. Do she the teller state to the other customers the amount of money they are depositing. Because if she do than why she didn’t with me.why didn’t the manager truly attempt to contact me again no message or email was left or sent.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tasha G

      1 star

      01/19/2024

      I do not know how you can "mess up" a direct deposit but bank OZK manages to mess it up every time we have a large deposit. We had 2 separate deposits from the same company on the same day and time, the small one came through with no problem but the large sum still has not hit my account. I have received the check stubs stating both were submitted at the same time and verified by the company I work for and the third party payroll service the company uses. The other employees have been compensated as well, So bank OZK is clearly the problem! As soon as they decide to give me my funds I will be changing banks! Do NOT use Bank OZK!

      Bank OZK Response

      01/31/2024

      The client received two direct deposits from the same company on the day in question. The Company sent the deposits in two separate files. The Bank received the smaller amount in the morning and the larger amount in the evening. Both deposits were credited to the client's account on the date received.

      Local BBB

      BBB Serving Arkansas

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