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          Find a Location

          Dillard's, Inc. has 169 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileDillard's, Inc.

            Department Stores
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1600 Cantrell Rd

            Corporate Offices

            Little Rock, AR 72201-1110

            Get Directions
            Visit Website
            (501) 376-5365

            Customer Reviews

            1.02/5

            Average of 65 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            168 complaints closed in last 3 years

            90 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Dillard's, Inc. has 169 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1600 Cantrell Rd Corporate Offices, Little Rock, AR 72201-1110
              BBB File Opened:
              6/13/1968
              Years in Business:
              60
              Business Started:
              1/16/1964
              Business Incorporated:
              1/16/1964
              Type of Entity:
              Corporation
              Alternate Business Name
              • Dillard's
              • Blaus, Gus, Co.
              • Pfeifer's of Arkansas
              Contact Information

              Principal

              • Mr. William Dillard, Chairperson/CEO

              Customer Contact

              • Mr. William Dillard, Chairperson/CEO
              • Mr. Dean Worley, Manager
              • Ms. Karen Gordon, Executive Assistant
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              168 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/17/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Purchased a car seat order #*********, product was not received. They did not request that carried require a signature for such an expensive purchase and my package was stolen. I contacted the company and they told me that once it leaves their distribution center it is out of their hands and I am out of luck and out of almost $500 with no car seat for my infant. In other words the customer service representative told me I was out of luck. You would assume for expensive purchases more security measures are put into place for the customer to receive their product and not just a company who takes your money and washes their hands when things go the wrong way. Completely disappointing experience especially when it is something as important as an infant seat.
              Read More
              Read 167 More Complaints

              Customer Reviews

              65 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              keva p

              07/16/2024

              My daughter who has a disability came to the store in Collierville TN. She was wrongfully accused of stealing. She was escorted by 5 police officers like she's a thief. She had on a pair of tights a small t-shirt with a crossbody purse, and she was accused of stealing 4 pair of pants. She was with my little niece trying on clothes. Where can she hide 4 pair of pants with what she had on? She was search. If the police can pull back the cameras and see that she didn't steal nothing, why couldn't your lost prevention person see this. Instead, he causes her trauma and fear and let's not forget embarrassed. My daughter said the police was very nice to her and apologized to her. But when it was time for the LP guy to apologize for accusing her of stealing, he wouldn't apologize. Not only didn't he not apologize he treated her badly and unfair. I really think he profile my daughter and niece. They deserve an apology, and I will make sure they receive it.
              Read 64 More Customer Reviews

              Local BBB

              BBB Serving Arkansas

              More Info on Local BBB

              BBB Reports On

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