Complaints

This profile includes complaints for Fairway Lawns, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fairway Lawns, Inc. has 5 locations, listed below.

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  Fairway Lawns, Inc.

  10401 Colonel Glenn Rd Little Rock, AR 72204-8001

• 

  Fairway Lawns, Inc.

  833 Main St Vilonia, AR 72173-9704

• 

  Fairway Lawns of Huntsville

  114 Skylab Dr NW Huntsville, AL 35806

• 

  Fairway Lawns, Inc.

  833 Jerome Dr Springdale, AR 72762-9077

• 

  Fairway Lawns, Inc.

  4520 Industrial Dr Fort Smith, AR 72916-8838

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fairaway lawns promised me a free month of yard care. The technician came out to my home in June, took one look at my backyard for weeds and dandelions and decided that he was going to put a yard sign in my yard, and leave the property. This man never came back, no attempt to contact me was made, I contacted them several times only to have no clear answer on WHEN my yard would get fixed, I ended up moving out of that property a month later (which is documented) and at no time did fairaway bother to notify me that I had an active account racking up money. This is an unfair collection and I demand that this collection be removed from my account immediately.

  Business Response

  Date: 04/30/2025

  There is a $0 balance on the Maple St property. A credit to bring the balance to zero was done in October 2024. We w ill stop any collection action. 

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service was provided in March of 2024, then cancelled due to ineffectiveness. Monthly fee was paid prior to cancellation. Was informed there would be no further charges. One year later I received a collection notice for services that were not provided. No prior billing or attempt to charge a credit card on file were made. No attempts to resolve this invalid debt prior to reporting to a collection agency were made. All attempts to contact the company have been met with a refusal to communicate.

  Business Response

  Date: 03/28/2025

  Our apologies to ** ******** as his cancellation did not get properly communicated throughout our system.  The outstanding balance has been removed and collection efforts have been stopped and removed from record. We regret the inconvenience and confusion caused by this error. 

  Customer Answer

  Date: 03/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, Fairway Lawns service person called from the Greenville, SC location on ***** **** ** to see about doing my lawn and I told him - not at this time. He informed me to call into the office when I was ready for the treatment of my lawn. I have been using this company for over 6 years. They call and if I say yes, they will treat my lawn and leave the bill on my front door. I called them last week and the lady informed me that I had a unpaid bill from February 15th of $71.00. I told her that I did not have any treatment in February, and I will not pay for service I have not received. The service person did not leave a bill, nor have I heard from the company concerning a past due bill until I called to get the treatment for my lawn last week (March 17th or 18th) I don't understand how this company can charge me for something they have not done. My account number is ******

  Business Response

  Date: 03/28/2025

  ** ******** we apologize for the error due to remove the "scheduled treatment" from our system.  The charge has been removed and is not owed.  We appreciate your long-term loyalty and look forward to serving you for many more years. 

  Customer Answer

  Date: 04/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  Thanks so much for your response on this and I would like to continue to use Fairway Lawns services. 

  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company lied and said I signed paperwork for a 8 month contract on grass service treatment at my home residence. I had verbal communication with ** ****** about a one to month grass treatment lawn service for backyard. I received 2 treatment but was not satisfied with services I told ******* and he said the treatment is free when you are not satisfied and that I didn’t have to continue the service. I cancelled the service and was never billed. I received a credit bureau notification that fairway lawn and a collection agency charged me $200. This is damaging and unfair. This company is not good or responsible. I want an apology and those s charges removed for my credit. This is an insult. My lawn in the backyard is gated and locked. Why the company tell lies. Not happy The company refuses to help me.

  Business Response

  Date: 02/06/2025

  We apologize for not correctly communicating our discount or billing policy. The customer's account has been adjusted and nothing is owed. There is a $0 balance. She has been removed for any and all collection efforts. 

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service with Fairway Lawns in April or May 2024. I had brand new sod and ordered all of the services to keep it looking good. Within 3 months, I began having crabgrass issues. In addition, every time they came out to apply treatment, various parts of healthy fescue died off, but the weeds remained. I called Fairway Lawns approximately 15 times to complain. I also talked to ***** who said he was too busy to come out, but he would try to get out at some time. In July, I literally pulled out enough crabgrass to fill a large black trash bag. Once crabgrass takes hold, it is very difficult to get rid of and I had listed my house for sale. Disgruntled with the services provided, I personally went into the business on Topside and cancelled my service on July 30th, 2024. . Fairway lawn serviced my lawn in August, without my approval. I have tried numerous times to resolve the issue, but nobody calls me back. Fairway lawns have now sent me to collections. I have phone records to prove my calls to the business. Looking at the BBB complaints, I see that this is an on-going issue with the business. I will take legal action because I tried in good faith to resolve this with the business

  Business Response

  Date: 11/01/2024

  We regret the poor experience that ** ******* had with us. The full outstanding balance of $188.42 has been credited, and collection efforts will stop and account marked in good standing. 

  Customer Answer

  Date: 11/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

  PS. To Fairway lawns. I really wish your local company had been more responsive. I rally did go into the store and cancel in July. I really did call over 15 times for problems with the service. I feel horrible that it came to this

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were double charged a $100 fee in August. We have called Fairway Lawns over 6 times since then trying to get refunded for the fee. They continuously say a manager will call us back and we have not received a single phone call from a manager. Now, they are trying to say we owe them more money. I am happy to pay for my service, even though it was a terrible job and did NOT work, but I will pay the balance once I am refunded my $100. We have also sent over bank statements from our bank showing where they charged us twice.

  Business Response

  Date: 10/24/2024

  The $100 payment was found and applied to the customer's account. We apologize for the confusion.  We also thank the customer for his $50 payment. He has a $0 balance on his account. We regret the confusion that the customer had and look forward to serving him with excellence going forward. 

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year, **** *********, Fairway Lawns, contacted me regarding a service package special. I verbally accepted but did not receive the email agreement. I didn't hear from Fairway but noticed the 1st and 2nd services were completed and then nothing. Not sure how much time passed but I received a call and a letter from a collections agency regarding my Fairway account. I immediately called Fairway and paid my $150.00 balance during the call. My service resumed after the payment, a third service was completed and then nothing. At this point, I was under the impression I cancelled my account after the third service and my balance was $0. I began receiving recordings from Fairway requesting I call to discuss my balance. I returned 4-5 calls to Fairway requesting the calls to stop, my account be closed, and I advised I would not be making any more payments. I specifically told each representative that since Fairway turned my account over to a collections agency, I had no desire to have anymore contact with Fairway and to stop calling me. I'm continuously harassed by repeat calls requesting I call Fairway to discuss my account. Today, I was called by ******* and told my account was closed but I still have to pay $100 because of my verbal agreement. I once again advised I paid for three services ($150) and I would not be paying anything else. I also advised ******* that due to my account being sent to a collections agency, and the possibility of negative results to my credit, I wanted nothing else to do with Fairway. ******* then suggested she could lower my balance to $50. I told her I was not paying anything and I abruptly disconnected the call. In my opinion, I am being harassed to the point of bullying by these representatives. In 2024, I received calls on 6/3, 7/11, 8/7, 8/13, 8/20, 8/28, 9/5, 9/12, and 9/18. It should be noted, a few years ago I used Fairway but cancelled because their service did not kill the weeds or make my lawn green.

  Business Response

  Date: 09/24/2024

  We apologize for the confusion regarding the payment cycle of the program. We appreciate the $150 payment by the customer and had refunded an additional $50.  Today, we refunded the $50 for June. There is a zero balance in the customer's account. 

  Customer Answer

  Date: 09/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by Fairway Lawns, in reference to complaint ID ********, and find this resolution is somewhat satisfactory; however, I just received a letter from ******** ****** ********* ***., a debt collector, advising I have a $100 debt to Fairway Lawns, Reference ********. This letter is dated September 18, 2024.

  All notices to/from collection agencies should be discontinued as well.
  

  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer for several months. I have been paying a premium of $45 per treatment with no improvement to my postal stamp sized yard. I was told treating the weeds between monthly treatments would be free of charge, yet I was charged another $45 for weed treatment today. I was charged $45 automatically to my credit card without my consent. This has been a waste of money for months.

  Business Response

  Date: 09/12/2024

  ** ********** the $45 has been credited to your account and there is no balance due. Our field manager is reaching out to try and resolve any other issues. We appreciate that you had selected Fairway Lawns and still hope to meet your expectations.  Thank you. 

  Customer Answer

  Date: 09/12/2024

  
  Complaint: ********
  
  I am rejecting this response because: I wasn’t given a response. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 09/23/2024

  Our apologies for the late response and our misunderstanding about desiring this program. A $45 refund has been applied to your account and $0 balance is due. 

   

   

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice for services (July 2024) that were not performed, so I immediately contacted Customer Service at Fairway Lawns to clarify. I was told that the program I was on charges the customer monthly for lawn care service regardless of whether or not services were rendered. I did not receive or sign any contract or agreement. When I started my lawn service with Fairway in June 2024, the technician explained to me that lawn services were provided month to month and I would only be responsible for services I received and I could cancel at any time. Fairway Lawns provided services at my property on 6/21/24 and 8/13/24. When I received my bill for August, there was an additional charge for July for $50.00. I contacted customer service and they stated I was responsible to pay that invoice, even though services were not provided. During my conversation with ******* at Fairway, she agreed that the technician may not have explained Fairway’s lawn care programs clearly and expressed that Fairway is not responsible how a homeowner interprets the information. My interpretation, after speaking with the technician and review of the quote, is that I would receive lawn care services each month for a fee of $50. Since no service was rendered in July, it would be presumed that there would not be any charges incurred. Overall, I was very pleased with the lawn care that I did receive from my technician; however, it has been very difficult and time-consuming dealing with the office staff for scheduling and billing issues. I would appreciate a refund of $50 for services I did not receive in July and my balance reflect that it is paid in full.

  Business Response

  Date: 09/12/2024

  Dear ** *******, your account has been credited the $50 and there is a $0 balance. We regret the poor explanation of our how monthly subscription program works during the sales process and for the lack of good communication regarding the billing process. We appreciate that you liked the lawn care we provided. 

  Customer Answer

  Date: 09/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22270114, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally had a employee from fairway lawns knock on my door and we had an agreement for treatment of my lawn which would be 6 main treatments broken up across a year and unlimited weed killing treatments for the year that I could call them to have treated over the lawn. We agreed on a set amount and I paid in full for the year! The treatments came and I called several extra times about having the weeds killed that they didn’t kill on the initial treatments. My lawn had been newly installed to which I have the receipts for and over the year I noticed the yard becoming patchy like something was killing it. They notified me I had a balance and I called to speak with them asking for a manager to walk my lawn with me to point out that I shouldn’t have dead spots in the front lawn that there seems to have been something happen via treatment. I was assured that a manager would come out and walk my lawn with me to talk about what could be done. I explained that I wanted to speak to the guy walking them lawn before treatment but that I would pay for my bill that was the initial agreement when I started. The guy on the phone agreed and took a payment. No manager called or ever came out to which I then called them up asking what happen and they said they were sorry for the delay but that the manager would contact me and come out. They said they made notes on my account which weeks had gone by at this point. They then treated my yard against what was agreed since the manager had not come out to walk the yard with me to see what could be done. I called back again saying I wanted to have the manager walk the yard with me to see what could be done and yet again they said one would call me to come out. They treated my yard again and then billed me for it. I then called saying I don’t have a bill I have the originally agreement from the year before which I have made the payment of. I asked for a manager at that time to call me and I have called again today asking again for a call!

  Business Response

  Date: 07/31/2024

  We apologize that not all the calls were properly documented. Specific coaching will be done. The manager will be reaching out and will get out to see the customer's lawn yet this week.  We want to make this right.