Reviews
This profile includes reviews for Priority 1, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 36 Customer Reviews
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Review fromValerie N
Date: 06/05/2024
5 starsValerie N
Date: 06/05/2024
I've been using Priority 1 for a few years now. Shaun and Dan (Boston) could not be nicer or more helpful! Have never had an issue where a shipment was billed differently than what was quoted. They are always available if something arises. 99.5% of the time they are cheaper than going to the carrier directly, and as a bonus, I don't have to make up a BOL or pallet label myself!! Would highly recommend to anyone looking for a broker.
Priority 1, Inc.
Date: 06/18/2024
Thank you for sharing your wonderful experience with Priority1! We’re thrilled to hear that Shaun and Dan in Boston have provided you with exceptional service over the years. It’s great to know that our reliable quotes, availability, and cost-effective solutions have made a significant difference for you. We’re especially pleased that our services have added convenience by handling BOLs and pallet labels for you. Your recommendation means a lot to us! If there’s anything more we can do to assist you, please feel free to reach out. Thank you for being a valued customer!Review fromCheryl C
Date: 06/04/2024
5 starsCheryl C
Date: 06/04/2024
Our company ships freight that very delicate and difficult to move. Priority1 allows us to ship with confidence knowing that our freight is in good hands. Shaun and Dan are extremely helpful and insightful. They always answer my calls and emails quickly. It feels good to know they care about our company and that they are always looking out for us!Priority 1, Inc.
Date: 06/14/2024
Thank you for your great review! We're thrilled to hear that Priority1 gives you confidence in shipping your delicate freight and that Shaun and Dan’s responsiveness and insightfulness have made a difference for you. We appreciate your trust and look forward to continuing to support you.Review fromJonathan M
Date: 06/03/2024
4 starsJonathan M
Date: 06/03/2024
Priority 1 has always been a solution oriented valued business partner.Priority 1, Inc.
Date: 06/14/2024
Thank you for your positive review! We're thrilled to hear that you consider Priority1 a valued and solution-oriented business partner. Your trust and partnership mean a lot to us, and we look forward to continuing to meet your needs with effective solutions.Review fromBrian W
Date: 05/31/2024
5 starsBrian W
Date: 05/31/2024
The team at Priority 1 always takes great care of us. Our freight requires several changes and updates along the way to have drivers meet up with service techs & forklift at destination. Brock is a great communicator & they just get it done for us repeatedly. Also are helpful with our recent international freight.Priority 1, Inc.
Date: 06/14/2024
Thank you for your kind review! We're delighted to hear that our team at Priority1 has consistently met your freight needs It's wonderful to know that Brock's communication and our team's efficiency have made a positive impact on your experience. We're also glad we could assist with your recent international freight needs. We appreciate your trust and look forward to continuing to serve you.Review fromBen C
Date: 05/31/2024
5 starsBen C
Date: 05/31/2024
I have been using Priority1 for about 6 months now and I could not be happier. They are 100% attentive, do not harass or bother me, and handle all my issues immediately and smoothly. The portal for booking is intuitive and simple, and they have made my life as a shipping manager easy and stress free when it comes to my freights. Alicia in New Orleans and her team are amazing at what they do and i couldn't recommend them enough!Priority 1, Inc.
Date: 06/18/2024
Thank you so much for your kind words! We're thrilled to hear that you’ve had such a positive experience with Priority1. Our team works hard to provide the best service possible, and it's wonderful to know that our efforts are making a difference for you. We're delighted that our attentive service and intuitive booking portal have made your job as a shipping manager easier and stress-free. Your recommendation means the world to us! If there’s ever anything more we can do to assist you, please don’t hesitate to reach out. Thank you for being a valued customer!Review fromRyan J
Date: 05/06/2024
1 starRyan J
Date: 05/06/2024
This company will harass and drive you crazy with sales calls and emails, always the same nonsense that they will save me money, when they have no clue what I even pay. I have asked this company repeatedly to stop contacting me, and they do not, so far 8 different sales representatives have either stopped in or email me over the last year, all of which I told to have us removed, even called and emailed corporate....it never stops!! Why would I ever consider doing business with a company that cannot follow one simple request.Priority 1, Inc.
Date: 05/07/2024
We want to extend our sincerest apologies for the frustration and inconvenience you've experienced due to our company's sales outreach. Your feedback is invaluable to us, and we assure you that we take your concerns very seriously. We completely understand your frustration with the persistent sales calls and emails. It's certainly not the experience we aim to provide for our customers. We want to assure you that our sales leaders have been contacted directly regarding this matter to ensure they are aware of your request and to prevent any further correspondence from reaching you. Your satisfaction is paramount to us, and we want to assure you that we are taking steps to prevent such issues from occurring in the future. If there's anything else we can do to address your concerns or if you have any further questions, please feel free to reach out to [email protected].Review fromAlbert P
Date: 02/20/2024
1 starAlbert P
Date: 02/20/2024
Carriers be aware this brokage will not pay lay over . For a lost load if they lied to you to book the load for next day delivery.Priority 1, Inc.
Date: 02/29/2024
We apologize for the inconvenience you've experienced with our brokerage services. We strive to provide transparent and reliable service to all our carriers, and it's disheartening to hear about your negative experience. Regarding layover pay for lost loads, we understand the frustration this can cause. If there has been any misunderstanding or miscommunication regarding layover pay, please reach out to us directly at [email protected], so that we can look into the shipment. Your feedback is important to us, and we're committed to addressing your concerns and finding a resolution. We value our relationships with carriers and aim to maintain open lines of communication to ensure mutual satisfaction and success. Again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to improve our services.Review fromRob T
Date: 01/30/2024
1 starRob T
Date: 01/30/2024
Cold call you begging for business. Literally dozens of calls. Offer you a great price up front on LTL then come back at you for variance which is beyond the pale. Literally 3X the original freight costs. Not a company I will ever do business with again.Priority 1, Inc.
Date: 02/29/2024
Dear Rob, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or frustration caused by our recent interactions and the discrepancy in freight costs. Your feedback is invaluable to us as we continuously strive to improve our services. In an effort to make amends for the inconvenience caused, we would like to extend an invitation for further discussion. If you would be willing to provide more details about your experience or discuss potential solutions, please feel free to reach out to our team at [email protected]. We are committed to restoring your trust and addressing any outstanding issues to your satisfaction. Once again, we apologize for the inconvenience and frustration this situation has caused. We appreciate your patience and understanding as we work to resolve this matter.Review fromTye H
Date: 11/28/2023
1 starTye H
Date: 11/28/2023
Do not ship with this company. The third party insurance companies they use are fraudulent and no help, forcing small business owners to fix shipments that are damaged (by forklift and truck drivers) on their own dime. They hide behind "terms and conditions" instead of actually doing ethical business and opening their eyes to the struggles they put individuals through. No customer service, poor communication, but always successful in sending you invoices. It's a shame a company would operate in the way I have seen them operate, on multiple occasions, and fail to take responsibility for the "service" they try to provide. Obviously I am not alone as all reviews I recently see are 1-star.Priority 1, Inc.
Date: 03/07/2024
We are deeply sorry for the inconvenience and frustration you've experienced with our shipping services. Your feedback is invaluable to us, and we are committed to addressing your concerns promptly. We understand the challenges you've faced with damaged shipments and the lack of support from our third-party insurance providers. Rest assured, we take these matters seriously and are actively working to improve our processes to better serve you. We would like to discuss your specific situation further to find a resolution that meets your needs. Please contact us at [email protected]. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.Review fromThomas K
Date: 11/15/2023
1 starThomas K
Date: 11/15/2023
Sent some items to NJ and NY for family. It was supposed to be white glove delivery. That means placing the items in house for people. I hired Priority 1 to make this happen. They sent a driver, that didn't work for Priority 1, that didn't speak a word of English, I think he was Russian, to pick up and deliver these items. He couldn't place the items in the house, couldn't communicate, and showed up on the wrong day for delivery. I was told by Kolby ****** of Priority 1, the sales rep, that the delivery would be discounted considering it didn't go as planned. Well that didn't happen because Priority 1 didn't get a discount from the company they contracted my job out to. Well, that is not my fault. My fault was hiring Priority 1 to begin with. They did nothing they promised on the front end, contracted the job out to a non reputable company, and showed no responsibility when the job wasn't completed correctly. Priority 1 is a bad company and hire bad companies to do their job. Do not trust them!!!!!Priority 1, Inc.
Date: 03/07/2024
We sincerely apologize for the inconvenience and frustration you experienced with your recent delivery arranged through Priority 1. We understand and regret the shortcomings in our service. We value your feedback and are committed to resolving this matter to your satisfaction. Please feel free to reach out to us at [email protected] if you would like to discuss this further.
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