ComplaintsforJ.B. Hunt Transport, Inc.

• Initial Complaint

  02/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a load from Bstock of 3 Pallets from Target. Paid for the load and freight right away. Waited close to over a week to get a scheduled delivery. Wasn’t hearing from them. I reached out and they gave a scheduled window and I made sure I had the correct equipment to unload the truck. The driver did not show up to the scheduled appointment. I called JBHUNT the transport company to let them know they were a no show! I let them know the options we had left since I booked a trip to go out of town and the forklift wouldn’t be available anymore. I told jbhunt to reschedule when I’ll be back to use the forklift or deliver it whenever with no other costs. Abigail with JBHunt said ok great they’ll be out tomorrow morning. I again reiterated make sure there are no additional fees to deliver, this was not my mistake. They deliver the next day - charge me to use a liftgate, because the driver didn’t show up the day before. Bstock mediation team is threatening to close my account if I don’t pay $25. ????

  Business response

  02/12/2024

  Good morning,

  We are hoping that you would be able to provide us with a PO or load number so that we can identify which group would be the best fit to assist moving forward. 

  Thank you. 

• Initial Complaint

  02/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We had a horrible experience with this delivery company. We had a time sensitive delivery of an expensive item that was not delivered on the expected date. The driver called to ask for more information on how to deliver the item. We missed the call, but called back three time 10 minutes later. The driver hung up the phone twice, and then ignored the call. The company rescheduled the delivery for a week later, denying a request to move up the delivery because they “followed protocol”. The delay in delivery reduces the items utility, and also interferes with our vacation time. According to the company, protocol includes the driver waiting at the property for 15 minutes, which he clearly did not. Incredibly disappointing experience- I would not recommend using this company.

  Customer response

  02/06/2024

  The number is *******. 

  Business response

  02/07/2024

  We're sorry to hear this. We have passed this information along to our Final Mile Services management team, so they will look into this and have someone reach out as soon as possible.

• Initial Complaint

  01/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They were contacted to deliver my peloton treadmill. In the occasions they have scheduled and no call no shows. Every missed delivery I need to call and inform that my item was not delivered.

  Business response

  01/26/2024

  We're sorry to hear this, Anthony. We have passed your information along to our Final Mile Services management team, so they will look into this further and have someone contact you as soon as possible.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Entered by BBB staff LO Consumer states she ordered a microwave online from Whirlpool and paid an extra $75 for installation and removal of the old one. It was delivered by JB Hunt and left in her kitchen but it was not installed. The consumer tried contacting JB Hunt without success so she contacted Whirlpool and they were able to get a hold of JB Hunt. JB Hunt confirmed with Whirlpool that they would be coming out today, 12/18/23, but they never showed up or called the consumer. The consumer called Whirlpool and said she wanted a refund but Whirlpool will not provide a refund until the item is picked up by JB Hunt sometime in January.

  Business response

  12/26/2023

  We're sorry to hear this! We have passed this complaint on to our Final Mile Services management team, so they will look into this further and have someone contact the customer as soon as possible.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Arranged a delivery date with whirlpool for oct 19 for refrig, washer, dryer, only at this address for a few days as we are from ohio, delivery already was messed up once by jb hunt delivering this too early, re arranged this date yesterday oct 19, we are only at this address again for a few days and were looking forward to receiving it, just to confirm since we did get multiple emails stating delivery day was scheduled for oct 19, between 4-8, I called whirlpool, and after about half an hour on the phone the representative stated he spoke to jbhunt and they said we were 2 deliveries away, everything on the truck, so we are waiting and waiting and nobody ever showed, nobody every called from jb hunt or whirlpool, just silence, what kind of business operates like this?? Disgraceful honestly. Not sure i would every trust this company if they flat out lied about this, was the order ever even on a truck, why would they just bail on it and return it to the warehouse??? Liars, what else can I say, unless the refrig, washer, dryer etc, fell out of the truck and they lost our address and phone number , please help prevent businesses operating like that, thanks, mark knaus

  Business response

  10/24/2023

  Hi Mark, we're sorry to hear about your experience. We have passed your information along to our Final Mile Services management team, so they will look into this and have someone contact you as soon as possible.

• Initial Complaint

  04/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Whirlpool hired J.B. Hunt to move in a washer and dryer I purchased from Whirlpool. The JB Hunt movers scratched the paint and glass on my brand new front door. They claim that there were pre existing damages to my front door and that they are not responsible for the full cost of the damages. I have pictures that prove them wrong, yet they continue to lie

  Business response

  04/26/2023

  Thank you for reaching out to us regarding the situation. We have reviewed the evidence provided and a claims representative will be reaching out to you in order to resolve the complaint.

  Business response

  04/27/2023

  The claims examiner escalated review of the file and based on our review additional information was needed and requested specifically, photos of the damage from the date of delivery or after. If you could please provide that information to them so they can re-review the claim it would be appreciated. Thank you!

  Customer response

  04/27/2023

  
  Complaint: ********
  
  I am rejecting this response because I sent them photos of the damages on the door that their movers made, timestamped on the day they moved in the washer and dryer. I also provided photos of what my door looked like after I had moved in a week prior (no damage whatsoever). They are still lying through their teeth that there was pre existing damages to my door.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a dishwasher from Home Depot and JB Hunt was contracted to deliver the dishwasher. The first time they delivered they told me because of corrosion around the valve I needed to call a plumber and have it replaced. I did that and have a brand new valve. When they came to deliver the second time they said that they could not install it because that valve doesn't turn the water off. I told them there is a valve just below in the basement that I can turn off. They said that I had to have it fixed because it needs to be turned off on the same level. I asked ***** the woman at the JB Hunt office to send me an email with everything I needed completed so that I can have the dishwasher I already paid for installed. The woman said she could not do that. I said how am I supposed to know that the next time you come it will be completed. I asked for information about what needed to be done and she refused. I asked for her supervisors name and a way to contact her because this is not acceptable service. She gave me the name Stacy but refused to provide contact information or even a general phone number to reach the office. On top of all of this -- THE WATER TO THE DISHWASHER WAS OFF!!!! On top of it, the earliest they can drop the dishwasher off is now more than two weeks away. I expect a refund of the installation charge.

  Business response

  04/04/2023

  Hi *******, we're very sorry to hear that you've had a negative experience with your installation. We have passed your information along to our Final Mile Services management team, so they will have someone look into this and contact you as soon as possible.

• Initial Complaint

  03/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We contracted $1,000.00 for the transport of 20 pallets of donated hardscape materials, but only 16 pallets were delivered on Tuesday, February 21, 2023. The driver showed up two hours late and did not contact anyone about the load issues. Delivery was guaranteed by 4:00pm and the drive did not arrive until after 5:00 pm. I am questioning why a pigtail trailer was not added to the request to move the additional materials? We are just a small non-profit with no paid employees trying to move donated materials from Basalite to our project site for donated labor to install the materials. This has put our organization in a bind, since we have limited resources and were hoping to get all 20 pallets moved in one delivery load. Unfortunately, this did not happen, and now we are left with donated materials sitting on the donor's yard, waiting to be delivered. As the email above stated, we had 20 pallets total of product with a weight of 3,000 pounds per pallet. This was discussed multiple times even before the load was picked up. Again, it was confirmed multiple times that the full load of 20 pallets were to be moved for the $1,000.00. We feel that this was not fulfilled as promised, and now has put our project and organization in a bind. We are working on a new senior-community center project in our small community and offered tax credits for any donations toward our efforts as well. That was not an accepted offer, thus our scheduling to have the full 20 pallets moved during one load. But this agreement was not kept, and only found out after the load was delivered to the Bristol jobsite. There was no communication about the load not being complete until this final step. We feel communication should have been up front before the load was picked up for delivery. We are struggling to get this product moved now, and this has put a hardship on our organization to get the additional pallets moved. Thank you.

  Business response

  03/15/2023

  ******, we are sorry to hear that you've had a negative experience. We have passed your message along to our Customer Experience team and asked that they have someone contact you as soon as possible. However, you can also reach out to us at ************** to speak with someone about this further.

  Customer response

  03/20/2023

  
  Complaint: 19586742
  
  I am rejecting this response because: nobody from JB Hunt has contacted me about my complaint.  
  
  Sincerely,
  
  ****** ****

  Business response

  03/20/2023

  We apologize for our delay in reaching out. Our team has informed us that ******i has been in contact with you and is working to resolve the issue. If you need additional assistance, you can reach back out to ******i or contact us at **************.

• Initial Complaint

  03/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On January 19, 2023, I purchased an over the range microwave and a free-standing electric range along with the appliance installation service directly from Whirlpool. Whirlpool subcontracted the delivery and installation to JB Hunt. When installing the microwave, the JB Hunt employee pierced the 240V electrical cable, situated behind the drywall, that goes to the electric range’s power receptacle. The frayed 240V cable shorted out and had to be replaced. (Our home is an one-story cement block ranch on a slab with a vaulted ceiling over the kitchen area. This limited the possible ways of running the electrical cable.) Expense of $2.462.20 were incurred to run a new electrical cable ($1,700.00) and to repair the drywall removed by the electricians to gain access to run the new cable ($762.20). JB Hunt has only offered to reimburse me $350.00 saying this could have happened to anyone installing the microwave. If the installer had used an inexpensive meter which identifies AC wiring along with studs behind walls, this problem have been entirely avoided. As JB Hunt is 100% responsible for the situation, full restitution of $2,462.20 is due to me promptly.

  Business response

  03/07/2023

  Hi ******. After looking into this, we show that this claim has been denied. We have been informed that our team has been in contact with you regarding this claim, but if you would like to speak with someone about this further, you can reach back out to your specific contact or call us at ************** to be connected to our claims department.

  Business response

  03/21/2023

  We have reviewed all materials provided and based on our review we do not believe there is any evidence to reverse our decision. If Mr. ***** has additional concerns or questions, he can contact our Final Mile Services Customer Solutions team at ************ or *****************************. 

  Customer response

  03/24/2023

  
  Complaint: ********
  
  I am rejecting this response because based on my review, JB Hunt installation standard operating procedure is flawed, not meeting commercially acceptable standards.

  The installer should have used a meter indicating hot AC wires behind the drywall.  If he did, the wire would not have been severed.  

  I'd like for JB Hunt to send me their standard operating procedure for installing microwaves over the range immediately.

  Without a doubt, JB Hunt must reimburse me $2,462.20 promptly.  Their robber baron approach to running a company is not acceptable.

   

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  02/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We signed on with JB HUNT as a carrier back in June/2022 or so, as an owner operator. Our company name is *** ********** *** MC#*******. We met all requirements and were approved after running a few loads. Our access was rejected with no explanation. We reached out to ask why with no explanation after multiple attempts access was then regranted initially, we were told that it was our factoring company, Bobtail factoring that was the issue. Then we were told that it was fine to utilize them so, we continued on with Bobtail for factoring. After a few months, we were rejected again we reached out asking the reason and was provided no explanation! At this point we still have not been provided any explanation despite our many efforts to ask for an explanation to the date none has been provided. We feel like we are being discriminated against due; to race, or being a small company! At this point again we have received no communication from JB HUNT whatsoever. No explanation has been provided as to why we are being rejected as a carrier, and we are simply seeking a detailed explanation as to why and maybe there’s something that we can adjust like our insurance or our factoring company that we are currently utilizing however, we have no clue as to why we are being rejected and we have not been given the opportunity to Make adjustments where necessary if that is at all possible. We are simply asking for a detailed explanation of why we are being rejected so, that we may attempt to make adjustments so, that we can again be expected. Thank you,

  Business response

  02/28/2023

  We're sorry to hear that you've had a negative experience. We have shared your message with our carrier team, so they will have someone reach out to you as soon as possible to provide more information and answer any questions you have. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩