ComplaintsforJ.B. Hunt Transport, Inc.

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had to skip a day of work to wait on a delivery. Even after driving past my driveway 3 time with me waiting at the end. They did not deliver my refrigerator. I have been waiting over 2 weeks for them to deliver it. Called the company and said they would have to reschedule to another day. Now I'll be out 2 days of income.

  Business response

  05/25/2022

  *******, we are sorry to hear that you had a negative experience with your delivery. Our records indicate that this delivery has now been completed, but if you need further assistance please contact our Final Mile team at 855-305-9867 or [email protected].

• Initial Complaint

  02/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On January 18, 2022, JB Hunt drivers were to deliver and install a Whirlpool dishwasher in our home. They came into the house, began disconnecting lines under the sink and then told us they could not remove our old dishwasher. They said they could leave the new dishwasher in the garage and that we would have to hire a contractor to remove the old dishwasher and install the new one. Our understanding when they left was that we were in the same situation as when they arrived. We did not have a dishwasher that worked and would have to continue washing our dishes by hand until we could hire our own contractor to remove our old dishwasher and install the new one. The drivers said we could get a credit for the installation by calling Whirlpool. That evening when we washed our dishes by hand - water poured out from the cabinet doors under the sink. We had such a mess to clean up! When we looked under the sink, we found the drivers' wrench and hoses that were left disconnected! The wood tile and wood underneath was ruined and we spent over an hour cleaning up! We called and filed a complaint directly with JB Hunt. We sent a narrative and pictures as they requested. We also sent an estimate of how much it would be to have the cabinet repaired ($675). To date, we have not received a response from JB Hunt and our cabinet is still a mess. We did have a contractor out to remove our old dishwasher and install the new one. He did so without any issues and did not have to do anything special. We still do not understand why JB Hunt could not install it and why they left a tool and disconnected lines under our sink. We believe the drivers simply forgot to reconnect the lines before they left since they also left a tool. Had they meant to leave everything disconnected, certainly they would have told us not to use the sink. The individuals handling claims for JB Hunt have not been helpful to resolve this issue. We appreciate anything BBB can do to assist us.

  Business response

  03/02/2022

  Business Response /* (1000, 5, 2022/02/23) */ We contacted the customer involved on February 18, 2022 and have sent a settlement offer for the cost of their cabinet replacement. Thank you

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Terrible experience with JB Hunt. My Peloton bike was scheduled for delivery on Jan 12 from 2-6pm. The driver showed up to my home at 12:30pm marked my package "delivered" on the tracker and never left the bike at my home. When I called customer service they insisted the driver will come back later that night to deliver the bike and nothing happened. Customer service hung up on me twice, then on the final call with JB Hunt I was informed I will need to reschedule my delivery to the following week. I have not received any alerts or confirmations on what is going on with my delivery.

  Business response

  01/24/2022

  Business Response /* (1000, 5, 2022/01/13) */ Hi *******, we are very sorry to hear this and do apologize. We have shared your information with our Final Mile management team, so they will look into this and have someone contact you as soon as possible.

• Initial Complaint

  01/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  9-24-2021 -JB Hunt advertises for a fee they will haul away your old appliance, and I quote "That's right, we'll do the heavy lifting and dispose or move your old appliance for you!" That's all your policy says, nothing about the condition or what's on the appliance being hauled away. Again, and I can't emphasis this enough, nothing about the condition or what's on the appliance being hauled away. Just a simple promise JB Hunt will haul your old appliance for an extra price. I paid that hauling price and the delivery guy(s) still refused to haul my old appliance away, twice. The first delivery guy(s) also refused to reinstall my front door after removing it to make room for the new refrigerator. He also threaten me with physical violence after I told him not to leave without reinstalling my front door. I called JB's cooperate office several times, several days and after waiting over an hour each time for an agent to pick up the phone they filed my complaint with no solution. I called the store who shipped the item, and they too refused to haul away my old appliance and file my complaint with no customer satisfaction solution. I was force to pay someone to place the appliance on my front porch, which was blocking part of my entrance for 3 days until I was able to hire someone else to haul it away. I also was forced to hire a third person to reinstall my front door, due to the delivery guy's refusal to do so. I've been advise to press charges against JB's and the first delivery guy for threatening me with physical violence, as his employers JB's is also responsible for his behavior. Failure to haul away customer's old appliance even though they paid for the that service for reasons not listed on the website when choosing the hauling option is false advertisement/promises. I would like to know how JB's is going to handle this extremely bad experience to make things right? No one locally or from cooperate that I talked to had a sensible solution.

  Business response

  02/03/2022

  Business Response /* (1000, 5, 2022/01/12) */ Hi *****, we are very sorry to hear that you had a negative experience. We have shared your complaint with our Final Mile management team, so they will look into this further and have someone contact you as soon as possible. Consumer Response /* (3000, 7, 2022/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want the $200 refund they promised me, its been months and still no refund. Business Response /* (4000, 11, 2022/01/20) */ *****, we recommend that you contact our Final Mile Customer Service team directly as they should be able to provide you with an update on the status of your refund. They can be reached at XXX-XXX-XXXX or ******************@jbhunt.com. Consumer Response /* (4200, 13, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Ive been bounced around like a ball too many times, I want my refund, its been months! ***** Business Response /* (4000, 15, 2022/01/27) */ Review of the file shows that the situation was discussed with the customer on January 13, 2022 and a settlement was reached. A check was sent to the customer for the amount agreed to on January 21, 2022.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  American Home Shield (AHS) was replacing a dishwasher for me under our service contract. The replacement was ordered from Whilrpool who contract J.B. Hunt as their carrier. I was contacted initially on 17 Dec. by a J.B. Hunt delivery person that my dishwasher was scheduled for delivery that day. I was confused because he informed me they would not install and I later realized the installation had to be scheduled separately. Since that could not be arranged I wanted to defer delivery because the dishwasher would sit my kitchen through the holiday weekend. I made multiple calls first to AHS, then Whirpool and finally to J.B. Hunt before reaching a local dispatcher to attempt the defer the delivery. I did not want the driver to waste time coming to me that day and made extra effort to inform J.B. Hunt of the deferral. Their dispatch informed me it was no problem and to simply refuse delivery and re-schedule. They never contacted me back to re-schedule delivery. I had contacted AHS and through them, a conference call with JB Hunt to re-schedule delivery for the 29th of Dec. J.B. Again J.B. Hunt never contacted me either through e-mail or phone. But having just scheduled it last week I didn't worry and stayed home the entire day waiting on our schedule but it never arrived. When I contacted AHS they informed me after speaking with Whirpool and JB Hunt they the dishwasher returned to Whipool because of three delivery refusals. Obviously incorrect but the damage has been done. They also informed me that I would now be responsible for the $100 re-stocking fee to Whirpool because J.B. hunt failed to deliver or contact me and they, J.B. Hunt, misrepresented the delivery status to Whirlpool. I've did my due diligence by trying to respect J.B. Hunts time and stop their driver from driving to my house. J.B. Hunt has failed to communicate and very likely lied to their customer Whirpool and the resulting in an extra $100 fee and necessary delays on my dishwasher replacement

  Business response

  01/14/2022

  Business Response /* (1000, 5, 2022/01/07) */ ******, we are very sorry to hear that you had this negative experience and we do apologize. We have shared your information with our Final Mile management team, so they will look into this further. In the meantime, if you need to contact us, please reach out to our Final Mile Customer Service team at 855-305-9867 or [email protected].

• Initial Complaint

  11/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Business scheduled a time of X:XX-X:XX pm est. for delivery of a Peloton bike. As the end of the timeline approached I checked the tracking and it said it had been delivered at 1:00 pm est. Which is an hour prior to the scheduled delivery window. However, it was never delivered and they never showed up at all. I checked my door bell cameras and there was no sign of anyone showing up whatsoever. This is the second time they did this. Similar thing happened 3 weeks prior. I am confident they did not even attempt delivery and instead skipped my location altogether.

  Business response

  11/24/2021

  Business Response /* (1000, 5, 2021/11/22) */ Hi ****, we are sorry to hear this and do apologize. We have shared your review with our Final Mile management team so they will look into this and have someone contact you as soon as possible. Consumer Response /* (2000, 7, 2021/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) They completed the job

• Initial Complaint

  09/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  J.B. Hunt employees did a gas stove delivery on behalf of Best Buy for me on September 10th, and charged me $80 (cash) to put in their pocket to fix a so call problem with the wall connection that did not exist. They were not authorized by Best Buy to do this and created a bigger problem for us as after changing the working valve the oven no longer fitted in the designated area. They pocketed the money after they changed it and said sorry we can not fix it back and to call Best Buy who has been as unhelpful. Best Buy has confirmed that they did not mention in their report that they had changed anything or charged $80 cash.

  Business response

  10/12/2021

  Business Response /* (1000, 5, 2021/09/28) */ Hi ****, we are sorry to hear that you had a negative experience with your delivery and installation. We have shared your complaint with our Final Mile management team so that they can look into this further. Consumer Response /* (3000, 7, 2021/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response is only saying sorry but nothing has been resolved by the mess their people created. The stove is currently not set in the right place correctly due to what their people did without permission and by charging money when they were not supposed to. Business Response /* (4000, 9, 2021/10/01) */ We have followed up with our Final Mile management team who is aware of the issue and has attempted to make contact in order to address the concern. They indicated that they did leave several voicemails. If you would like to connect with our Final Mile Customer Service team directly, they can be reached at XXX-XXX-XXXX or ******************@jbhunt.com.

• Initial Complaint

  09/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a JBHunt delivery scheduled on 8/25 between 2pm and 6pm. On 8/25, the driver no call/no showed during the scheduled delivery window. I called JBHunt, and the representative stated the driver attempted delivery at ~10am without contacting me. They rescheduled the delivery for 9/1. On 9/1, only 1/3 of the expected delivery arrives (1/3 of a sectional). No one knows where the rest of my order is. I have a second delivery scheduled for 9/22. For the second time, the driver did not contact me or deliver the furniture within the scheduled window. They arrived early while I was not home and severed the power line to my house with their truck. I contacted customer service again (before my delivery window started on my delivery day) and her only solution was to reschedule the delivery for two weeks from now on 10/6. I would appreciate someone contacting me to schedule an earlier delivery day and to assist in locating the portion of my delivery that is lost.

  Business response

  09/27/2021

  Business Response /* (1000, 5, 2021/09/24) */ Hi ******, we are sorry to hear about your delivery experience and do apologize. We have passed all of your information along to our Final Mile management team, so they will look into this further and have someone contact you as soon as possible. Again, we do apologize. Consumer Response /* (2000, 7, 2021/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) A manager immediately reached out to me, found all of my deliveries, and had them delivered to my home the same day. They followed up with me every step of the way and the men who delivered the furniture were efficient and respectful. I am very happy with the outcome. Thank you!!

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the worst shipping/delivery company we have ever worked with. I have no idea why Peloton is working with them. Peloton is a brand of luxury and minimal effort/ease and to use a delivery service like JB HUNT is a disgrace to the brand. JB Hunt cancelled our first delivery because of a truck issue, they messed up the second delivery because of a communication amongst their employee issue and now they haven't even been able to reschedule our delivery a WEEK later. We have been on the phone with them twice a day for at least 30 minutes since Monday and NO ONE has been able to schedule an appointment. I have never had such a horrible experience with a company in my entire life, so unprofessional, so disorganized and I really REALLY hope brands like Peloton stop giving them their business.

  Business response

  09/27/2021

  Business Response /* (1000, 5, 2021/09/21) */ *******, we are very sorry to hear that you've had issues with your delivery. We will be sure to pass your information along to our Final Mile management team so that they can look into this further and have someone contact you as soon as possible.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩