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Business Profile

Trucking Transportation Brokers

J.B. Hunt Transport, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking Transportation Brokers.

Complaints

This profile includes complaints for J.B. Hunt Transport, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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J.B. Hunt Transport, Inc. has 33 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JB Hunt delivered and installed my new Jenn Air oven in October 2024. While installing the oven, they dropped it in our hardwood floor and put multiple gashes in the floor. They also damaged the oven. Jenn Air put me in contact with JB hunt to get the floor repaired. I provided JB hunt pictures and the details of what happened and explained the damage. JB Hunt will not repair or provide and cash settlement without an estimate. Instead of sending someone, they require led me to find someone. When I told them all the repair shops were not interested in a tiny job and would not come give an estimate, JB Hunt said tough, get an estimate. When I said they need to provide someone to give an estimate, they said no. My complaint is that they knowingly damaged my floor and oven, are putting the responsibility on me to now come up with an estimate, and are wiping their hands of any responsibility. They need to provide a repair person for the damage their employees did due to their own negligence of not putting down any type of floor protection!

      Business Response

      Date: 02/10/2025

      We have shared this complaint with our claims team. They informed us that the examiner assigned to this claim has been in contact with Mr. ****** as recently as today, Feb. 10. As soon as we receive the estimate and information requested by the examiner, we can move forward. At this point, we recommend that Mr. ****** continue to correspond with the assigned examiner on this claim.

      Customer Answer

      Date: 02/14/2025


      Complaint: ********

      I am rejecting this response because:

      This business continues to ignore the facts presented to them.   nobody will give me a quote becuase its a tiny job.  They know this, which is why they will not do what they should be doing which is provide a repair company like EVERY OTHER BUSINESS I HAVE EVER WORKED WITH THAT BROKE SOMETHING AT MY HOUSE!  My request to them is a very simple and fair request, provide a repair company to do the work for the damage your company did to my home.  Instead, they continue to make up a policy where they do nothing unless someone else does all the work for them.  Why are they not willing to find a company to do the work when I have repeatedly told them the repair places dont want to come for this small job???  It's because they know this and by making this "rule" they do not have to repair the damage they caused.

       

      They already admitted to the damage, so why arent they doing their part and fixing it?  This is a frustrating situation as a consumer as this business is not acting in good faith.  


      Sincerely,

      ******* ******

      Business Response

      Date: 02/19/2025

      We understand that the customer is having trouble finding someone to do the repairs, but as previously communicated, we require customers to obtain their own estimate. The customer should continue working with their assigned examiner on this matter.

    • Initial Complaint

      Date:01/10/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a delivery that was scheduled with this company to occur. They called me the day before to confirm and I missed it called them back immediately and sat on hold for 40 minutes with nobody on the line in front of me. Called them back the next day same thing finally got a hold of them during my delivery window, and was told that they would be unable to deliver today. I’m active duty Military medical and having to take multiple days off to take delivery of my item is unfortunate as it impacts the care of other military members. I was also told the package can only be delivered on Fridays so now have to hope that they also don’t run into issues next week on the one day when they deliver to this area.

      Business Response

      Date: 01/27/2025

      We're sorry to hear this, ******* We have passed all of your information over to our Final Mile Services management team, so they will look into this further and reach out to address your concerns. 

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** ** ** used JB Hunt to deliver my furniture. The delivery team broke my bunkie board while installing my new furniture. ***** ** ** has reached out numerous times so that it can be refunded or replaced and management keeps saying they will handle it and then does nothing. It has been weeks.

      Business Response

      Date: 12/23/2024

      Hi L****** we apologize for this issue. Our claims team has informed us that a representative has been assigned to your claim. Please reach our to your representative with any further questions or concerns. Again, we apologize for this issue. 

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Furniture was purchased from Frontgate and JB Hunt was to deliver and unbox the furniture. Delivery occurred on Aug 10, 2024. The two delivery people dragged a wooden and metal base across our wooden stairs and wooden floor causing damage to our floor. This was recognized at the time of incident and acknowledged by the delivery people. Complaint was filed to Frontgate that day who directed us to the shipping/delivery company, JB Hunt. JB Hunt requested an incident report, photos of the damage and an estimate for repairs, which was provided. The estimate was $19,000 due to the composition of the floors. They requested a second estimate, which was also provided and was $24,000. After scheduling and providing these estimates and submitting all of the documentation they requested, they stopped responding to any communication from us. I have emailed multiple times and have been ignored.

      Business Response

      Date: 11/05/2024

      Hi ******* we are sorry to hear this. Our claims team has informed us that they have been in contact and are actively working with you towards a resolution. Please don't hesitate to reach out to your claims representative if you have further questions or concerns. Again, we apologize for this. 

    • Initial Complaint

      Date:09/12/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a diswasher from ********** and JB Hunt delivered it. It took 3 attempts and I still don't have a new dishwasher. The first attempt, JB Hunt broke my water valve that I had to pay to get fixed. The second attempt, they only measured my current space from the floor to the counter and said the new dishwasher wouldn't fit. The new and old dishwasher had the same measurements. The third attempt, I was told that they wouldn't install the dishwasher because it could damage my countertop and floor. I'd like to be reimbursed for the broken water valve that JB Hunt broke and the restock fee that Kitchenaid made us pay.

      Business Response

      Date: 09/25/2024

      Hi ****** we are sorry to hear about your experience. We have been notified that a claim ticket has been created for this event. You should receive an email shortly with claim instructions on how to proceed. If you have any further questions, please don't hesitate to reach out via the contact information on the claim. Thank you - have a great day! 

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Damage was done to the property gutters by the delivery driver. I had to get the quotes to fix their damage. After getting the quotes I was offered a fraction of the cost because they disputed there was damage to other side of the gutter. Refusing to acknowledge they needed to make whole what they broke. In order to fix the gutter they broke and match the existing gutters a new piece must be put up and painted or entire system must be repaired. I spoke to the representative about what they would like to do and he said “send me the quotes you have now.

      Business Response

      Date: 09/03/2024

      Hi ****, we are sorry to hear about this. We have been informed that a representative has reached out and offered a solution for the damage falling under our responsibility. Please reach out to that representative with any further questions. 

      Customer Answer

      Date: 09/03/2024


      Complaint: ********

      I am rejecting this response because:
      The amount offered was insufficient to cover the damage done by JB Hunt. If JB Hunt can find a company to fix it at the amount they offered, I would appreciate it if they fixed the damage and paid them directly.


      Sincerely,

      **** ******

      Business Response

      Date: 09/09/2024

      For further assistance on this matter, please reach out to the representative assigned to your claim as they will be the best person to help get this resolved.

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Delivery company came in and damaged floor, left it for us to find and now are claiming we had too much time before reporting it.. approx 45 min to 1 hour. Claiming our pictures prove anything, yet they show a 4 inch gash that a refrigerator leg damaged in the linoleum flooring. They will do nothing to compensate me. not even refund there delivery fee.

      Business Response

      Date: 08/07/2024

      We’re sorry to hear you had a negative experience with your delivery. Our Final Mile Services management team has been made aware of this and is looking into it, but please send an email with your order number and contact info to *********************** so that we can locate your order and help to resolve the issue.

    • Initial Complaint

      Date:02/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a load from Bstock of 3 Pallets from Target. Paid for the load and freight right away. Waited close to over a week to get a scheduled delivery. Wasn’t hearing from them. I reached out and they gave a scheduled window and I made sure I had the correct equipment to unload the truck. The driver did not show up to the scheduled appointment. I called JBHUNT the transport company to let them know they were a no show! I let them know the options we had left since I booked a trip to go out of town and the forklift wouldn’t be available anymore. I told jbhunt to reschedule when I’ll be back to use the forklift or deliver it whenever with no other costs. Abigail with JBHunt said ok great they’ll be out tomorrow morning. I again reiterated make sure there are no additional fees to deliver, this was not my mistake. They deliver the next day - charge me to use a liftgate, because the driver didn’t show up the day before. Bstock mediation team is threatening to close my account if I don’t pay $25. ????

      Business Response

      Date: 02/12/2024

      Good morning,

      We are hoping that you would be able to provide us with a PO or load number so that we can identify which group would be the best fit to assist moving forward. 

      Thank you. 

    • Initial Complaint

      Date:02/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a horrible experience with this delivery company. We had a time sensitive delivery of an expensive item that was not delivered on the expected date. The driver called to ask for more information on how to deliver the item. We missed the call, but called back three time 10 minutes later. The driver hung up the phone twice, and then ignored the call. The company rescheduled the delivery for a week later, denying a request to move up the delivery because they “followed protocol”. The delay in delivery reduces the items utility, and also interferes with our vacation time. According to the company, protocol includes the driver waiting at the property for 15 minutes, which he clearly did not. Incredibly disappointing experience- I would not recommend using this company.

      Customer Answer

      Date: 02/06/2024

      The number is *******. 

      Business Response

      Date: 02/07/2024

      We're sorry to hear this. We have passed this information along to our Final Mile Services management team, so they will look into this and have someone reach out as soon as possible.

    • Initial Complaint

      Date:01/26/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They were contacted to deliver my peloton treadmill. In the occasions they have scheduled and no call no shows. Every missed delivery I need to call and inform that my item was not delivered.

      Business Response

      Date: 01/26/2024

      We're sorry to hear this, Anthony. We have passed your information along to our Final Mile Services management team, so they will look into this further and have someone contact you as soon as possible.

    J.B. Hunt Transport, Inc. is NOT a BBB Accredited Business.

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