Customer ReviewsforJ.B. Hunt Transport, Inc.

The business practices of this company are highly unacceptable, and doing business with them should be avoided. In my case, I was not given the opportunity to select a shipper. I ordered furniture from a company who chose the shipper. JB Hunt has had my furniture for 2 weeks, unable to deliver it because they don't have a truck available and/or don't have a driver available. These are the excuses they've given. They confirmed as recently as yesterday that they would deliver the furniture today, but then just called to say they do not have a driver and need to reschedule. It seems to me if they do not have a driver or do not have a truck, then they are not actually a legitimate transportation business and it should be on them to find someone else to make the delivery. Instead of making good on their promise to deliver, they postpone delivery. They fail logistically. Other trucking companies would find a way to deliver the load timely, despite issues they may have internally. This company makes it the customer's problem.

we’re sorry to hear you had a negative experience with your delivery. Our Final Mile Services management team has been made aware of this and is looking into it, but please send an email with your order number and contact info to [email protected] so that we can locate your order and help to resolve the issue.

This company makes commitments it cannot fulfill. We were promised a pick-up date prior to the end of our lease, so we planned to move without the expensive/heavy piece of furniture. At the last minute, JB Hunt called to cancel on us and left us holding the bag for moving with the piece of furniture. They were unwilling to be at all flexible with their schedule despite the issue being on their end.

Hi Courtney, we're sorry to hear that you've had a negative experience. We have passed your information along to our Final Mile Services management team, so they will look into this and have someone contact you as soon as possible to help resolve the issue.

I would give zero stars if I could. We ordered a new refrigerator directly from whirlpool and jb hunt gave us a four hour delivery window. We emptied the old fridge, bought coolers to keep everything from spoiling, and cleaned up. Then we get a call from dispatch informing us that the truck broke down so we won’t get the fridge. We asked if we could have another truck take over the delivery and the woman laughed and quickly said no. When will we get the item we paid thousands of dollars for? No clue. Do not use this company if you have a choice. We didn’t have a choice. Extremely unprofessional and unreliable.

Hi Joanna, we're sorry to hear about your experience. We have shared your review with our Final Mile Services team, so they will look into this further.

This company has now canceled two deliveries and has set up a third based upon sick calls and inability to make a delivery time that was promised. While the customer service team are pleasant enough and act apologetic, they do little to nothing to fix any actual problems outside of rescheduling. If you can avoid using this company, do so.

Hi Lacie, we are sorry to hear that you've had a negative experience with your delivery. We have shared your concerns and feedback with our Final Mile Services management team.

This is the transport service that Lowes uses for delivery and installation of their appliances. They are an awful company with wildly inconsistent requirements for installation. We had multple instalers come to the house to deliver and install our washer and dryer but they have not installed anything. One installer said we had to change the outlet from. The old 50 Amp plug to a new 30 Amp plug, so we rescheduled delivery so I could change it. The next day, a totaly different installer said they couldn't install with copper pipes or with a plug at the ceiling height (where the plug always had been). So we had them complete the delivery and do the stacking install, but we had to schedule another installer. The third installer, when consulting with them over the phone, said they could not install with a dryer vent greater than 6 ft, and ours needed to be 10 based on limitations on where our utility sink and the dryer vent hole are located. Then, the fourth installer called my wife when they were on their way, called her "hun" on the phone, she confirmed that's what he said and asked him not to do that. He then proceeded to ask for a recounting of the full events of the previous installation issues over the phone when she didn't have time to go into it all, so she informed him that I would explain the situation when they arrived. They used this interaction as an excuse to refuse coming to do the install. At no time did anyone inform us ahead of time about any limitations or requirements for installation, and each installer gave WIDELY different restrictions for why they couldn't complete installation. It's no wonder why they have a 1.1 rating with BBB.

Hi Jon, we're sorry to hear that you had a negative experience with your delivery. We have passed your feedback on to our Final Mile Services management team, so they will look into this further.

Absolutely terrible delivery. 3rd time they did not want to do their job and no delivery. Full of excuses. Disappointed and disgusted. Lazy workers

Hi Mary, we're sorry to hear this. We have passed your message on to our Final Mile Services management team, so they will look into this further.

We had a couch scheduled to be delivered on 11/21 between 12:00 pm and 4:00 pm. When the delivery window was missed without a phone call or any sort of correspondence, we called JB Hunt’s customer service call center and the rep tried to contact the local warehouse facility but could not reach anyone and said that the truck may be running late. At 6:00 pm when the delivery still had not arrived we called back and we’re told the same thing. The next morning we called again and the rep still could not reach anyone at the local facility. A few hours later we called again and were told there was an error and the system and our delivery was scheduled but not put on a truck. I understand tech issues happen but expected them to resolve the problem delivering the couch that day however, we were told the delivery could not be made until 10 days later. This is unacceptable.

Hi Meagan, we're very sorry to hear that you had a negative experience with your delivery. We have shared your review with our Final Mile Services management team, so they will look into this and have someone contact you as soon as possible.

JB Hunt delivered a professional fridge and damaged my flooring.after seeing it happen they said they would make a claim although he would not take pictures and later said it never happened and tried to say it was already there. He yelled at me and was very disrespectful while I was on speaker phone which the company I purchased the fridge from. He would not let me call his company to rectify the issue and left. I will never use JB Hunt again and am very disappointed in their dishonesty and the way they treat people. I’ve heard similar stories from other people and will not use them again or any company who works with them. I’ve tried many times to rectify this issue with them and athough they say they will look Into resolving things they will not as it’s all about saving money for them and telling customers their case is closed

Hi Devin, we are sorry to hear that you had a negative experience. We have shared your review with our Final Mile Services management team, so they will look into this further.