Business ProfileforMark McLarty Toyota

Went ******** grocery to pic up a few things placed bags in the trunk before headed to my appointment I have scheduled Jan. 24, 2024 at 1:00p.m. with Mark McCarty Toyota in NLR for an oil change. I pulled in and was greeted by the service man. Told him I have a appointment for a oil change he check my mileage and then asked if I wanted to get my tires rotated. I asked how much would that be, he gave me a price I then stated that was too expensive and declined. I told him, just want a oil change and he says OK. As I get out of the car I grabbed my phone charger and purse. He asked if I would leave or wait and I said I was going to wait in the waiting area. Couple of hours goes by and I am thinking why so long for this scheduled oil change. Finally my car arrived in the garage, I noticed a woman driving it, I later found out she was the technician that did the oil change. She gave the paperwork and keys to the Service man he let me know my car ready I went to pay for service and left the dealership and head home. I get home pop the trunk to grab my grocery and freaked out because I noticed that the things and grocery bags has been disarranged. I have quite a bit of personal items and heirloom in my trunk that I had planned on transporting earlier that week. I emotionally broke down and felt violated. I called 911 as I drove back to McLarty Toyota to talk to the Manager. The manager ***** ***** was who i spoke with, she said she would look at the video and then told me that the tech should not have been in my trunk if I came for an oil change. I had a bag of old coins and some were missing from the bag. Gifts are broken and damaged my groceries were scattered and out of the bags. McLarty Toyota never help me with the situation but did call to confirm she did go in my trunk to check tire spare pressure. I then told them that my paperwork says she did not check tire spare. In fact I declined any tired service. They felt like their tech did nothing wrong.