Reviews

I am writing to express my disappointment and to clarify my recent experience with CarMart. I initially purchased a 2006 Chrysler Pacifica Limited in a beautiful shade of blue—a car I had dreamed of owning since I first saw it from the CarMart in Clarksville Arkansas. Unfortunately, I discovered it was in need of significant repairs. When I informed the manager that I might have to return the vehicle because I couldn’t afford both the payment and the $5,000 in repairs estimated by my local mechanic, I was encouraged to trade it in for a different vehicle instead. The replacement vehicle, a 2015 GMC Terrain, was also taken to my mechanic for inspection. To my dismay, it had similar issues as the Chrysler. Again, I informed the manager of the situation via email but received no reply or suggestions on how to proceed. Eventually, I returned the GMC Terrain. However, the manager claimed I had not communicated any issues, which I find frustrating and untrue. At no point was I asked to get a second opinion from a different mechanic or given any meaningful solutions to address the concerns with either vehicle. As a result, I feel betrayed by the process and as though my Chrysler Pacifica—a car I truly loved—was taken from me under unfair circumstances. I have dealt with CarMart off and on for many years, and this is the first time I have had such a disappointing experience. While I hope that I may one day purchase another vehicle from you, I feel deeply let down by the handling of this situation. Thank you for taking the time to read this. I hope this feedback can help improve the experience for future customers.

I have had issues with the transmission since I got my car from the one in Siloam Springs. Its an manual transmission. I have had several other mechanics and shops look at it and they have stated that the save cylinder in it needs to be replaced. It has popped out of gear while I have been driving it and the most recent time was while I was driving my 14 year old son to school which could have put his safety at risk. Then when they finally agreed to take to a dealership, it took them a week to even do the bare minimum to it and then when I went to go get it from the dealership(who was extremely nice and helpful) CarMart is refusing to release it to me when they legally can not stop me from taking possession of the car that I am making payments on. They have repeatedly refused to give me any of the paperwork form any maintenance that they have done to my car when they legally have to as it is an Arkansas State law. I have had nothing but issues with them since I had to get the car on an emergency basis due to the one I had sadly breaking down. All I want is to have them be held accountable for their actions and to see them get the due course that they deserve for preying on people who are in need of a car but have no other options but to go to them. If would have known this, I WOULD HAVE NEVER WENT HERE TO DO ANY BUSINESS WITH THEM AND I WILL TELL EVERYONE I KNOW TO BEWARE OF ANY AND ALL CARMART.

The worst car company i dealt with. They didn't give us our inspection paperwork said it passed inspection. The next day the check engine light was on and it definitely didn't pass inspection. They did not follow threw with the warranty either. The transmission started messing up and they said they wouldn't fix it because it was too much and the vehicle was not worth the price. When we only had it for less than 60 days. And then they came and repo it without papers being a month late. I will never refer anyone to them. They are horrible. Their vehicles are trash too.

This store is by far the worst place to get cars. I bought a dodge journey from them and it was making strange noises, so I took it back to carmart to have it checked out and they made it appear that it’ll be done in about two days but they kept on giving me a million excuses about why they haven’t fixed it yet and they had my car for two months which led me to lose my job.

After financing my vehicle for 3 this car mart I WILL NEVER in my entire life go through them again nor will I recommend them to anyone. Repositioning my car for the slightest of things, showing up at my home and place of employment they are absolutely the worst, I’ve been harassed by them the entire time I am awaiting for a callback from corporate

Car Mart in Albertville Alabama doesn't inspect their cars! They put me in 2 in less than a month with no break lights or dim headlights. I want my down payment back of 850.00. they stole from me. They think they can just put me in another crap car! I am a single mother of a special needs child an they still put me in 2 cars that aren't street legal!

My mother had a vehicle in her name and then passed away. I asked if I could take over payments and was told yes all I needed to do was give them a copy of her death certificate, which I provided. And was told once it was paid off they would switch the title into my name. I have been making payments on it for 21 months and all of a sudden it's a "legal" issue and I received a call from the assistant manager they were coming to get the car while I was at work. I spoke to Brian ********* with corporate all he could say was apologies that I was given the incorrect information. I was given the option for Car-Mart to sale it back to me. Which I declined. I paid approximately $9,300 and now it's an issue.

Honestly one of the worst experiences I’ve ever had and I’m still dealing with them. I bought a car obviously for 3x what it’s actually worth. Have had the car a year with no problems and then the motor just completely locks up one day. Then it took me 2 weeks to get them to even look at it because no one listened to a single thing I was saying. The only reason they did listen is because the carmart manager and I have a mutual friend who used to be the Mechanic that would work on their screwed up cars for them. Anyways, they put it in the shop after I made my payment AND payed the $75. I get the car and it has completely new issues, once again after TWO DAYS no one wanted to figure out what the problem was, so I did. I replace tie rods end($300), I bought a new battery ($250) Turns out the motor they put in my car had a weak alternator. The only that has been keeping it going is the new battery I bought. Which has caused my power steering to go crazy because it is electric power steering, which is so very dangerous. I called yesterday and they refused to fix WHAT THEY DID. I’m absolutely appalled and disgusted by this car company and I completely blame myself for even putting my trust in them. It’s absolutely ridiculous and it seems the only resolution is to send the car back. This is at okmulgee, ok car-mart.

I have paid over 1200 dollars in payments in the last month yes I was late but they repossessed this car after they gotten my monies. Also talked to a rep about my financial situation she told me that I had put over 10,000 dollars into a car that was on it a last leg they sold me a car with issues and charged me 15,000 for but I was still making good on paying this car off the tow truck driver told me he had the repo for 12 days and never came by somebody need to look into Car-marts predatory practices.. they pray on poor people with these flooded out high mileage cars

Sold me a vehicle with a Lien. When I refused to pay until they fixed the issue they repossessed my car and tried selling it. I called the State Police who give out used car licenses and Car Mart won’t call them back. I have all the proof of this car showing up as having a lien from the previous owner. I drove this car for 6 months because we were alerted by the State that Ally Financial had reported it still had a lien.