ComplaintsforAmerica's Car Mart, Inc.
Used Car Dealers
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a car a 2018 Chevy Malibu with the VIN #***************** and car-mart of Van Buren Arkansas manager **** *******, and Area manager out of Bentonville, Arkansas has been trying to strong arm and forced me to give back my very nice Chevy Malibu with rounded up 77,000 miles, trying to force me to trade it in for something of less value. I’ve made every payment kept full coverage day in and day out. I think they think I am stupid because I may not know the law of these things but I will hire a lawyer if you good people of BBB helps a blue collar worker like me. I have proof from DMV who stamped my bill of sell and the documents they handed me when I tried to go get my car tagged. I need help from you all please. I work at Afco steel/ W&W steel of Van Buren Arkansas and am a Army Veteran I work hard for my money these folks I feel are scamming me please help me get the title I feel they are withholding from me so they can take my car back and resell I have a receipt for every car payment I have proof of everything they’re trying to force me to trade my car in for lesser value. I’ve asked for my down payment and all my money back if they won’t let me keep the 2018 Chevy Malibu since they won’t give me the correct up to date title and told me to trade in nothing on their lot offers what I want with the car I have I have the contract they tried forcing me to trade in for something of value of 19,900 when they financed me $22,246.63 after apr it’s $29,681.05 so after my 12,000 and amount financed it’s $30,881.05 I will be paying them. Please help me I can afford a lawyer. But I work hard and am a veteran please help me find the title to my car I feel America’s Cart-Mart is withholding from me.Business response
08/23/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at *************Customer response
08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
08/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The vehicle has been paid off for 2 yrs and they still cant provide a title. At first it was that they had find it in storage in storage shed and now they ssy that we have to file for a lost title. Purchased from *** * ******* ** in Moberly, MO.
Business response
08/05/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at ************.Initial Complaint
07/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am fed up with car Mart. I purchase a jeep compass back in November and I've had nothing but issues. It redlined on me and I replaced the radiator. When I got the car was told it just needed freon. I've paid over $1,000 just getting the AC unit in it replaced and now the ball joint needs repaired. I took it too then Tuesday and they told me it would take no longer than two days and here it is Friday and they wouldn't even let me speak to the general manager and told me the service manager wouldn't be in until Monday. I'm fed up with thia place. I'm a single mother to three boys and I have to have a way to work.Business response
07/29/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at ************.Initial Complaint
07/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received a car from Car-Mart December 2023. I have never missed a payment and always paid on time. June 2024 the car broke down. I contacted Car-Mart and was given information to get the car diagnosed and possibly repaired. The steps needed to be competed in order to see if the issues are covered in the service contract. I followed the instructions and received an incorrect diagnosis which I bought a part for and paid for the labor of the part being replaced. Car-Mart accommodated me by paying for the Kia dealership to diagnose the car electrical issues. Once the car was diagnosed the repair price was over 5,000. I contacted Car-Mart ( who was suppose to be keeping in contact with me). No could tell me if the issue was covered in the service contract. Once it was was discovered that the issue was a recall the manger I was speaking with advised that I would be contacted back. I was never contacted back. I have received 2 voicemails about how my account is past due. Once I spoke with the manger I was speaking with they completely changed what we spoke about. The manger is under the impression that I was supposed to be getting back in contact with them and that is not what I was told and that I’d not the arrangements that were made.Business response
08/05/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at ************.Initial Complaint
07/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am buying a 2015 Nissan Pathfinder from car mart in Conway Arkansas. It has been in the shop since the end of May 2024 I call and talk to the service manager and every time I talk to him there's something new wrong with my ride that's why it's taking so long for them to fix it it was already supposed to be out of the shop a month ago I paid $135 a week or a car I can't even drive and had problems with it ever since I got it this is the second time it's broke down I can't afford to stop paying the car payment because I would not have nothing to drive whenever I got fixed. They could at least put me in a different vehicle or give me my money back because I was any good customer just getting fet up you're paying for something I can't even drive.Business response
07/19/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at ************.Customer response
07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
They "fixed " my car after being in the shop for 2-3 months at Car-Mart of Marion at **** * ******* **. Got it in October 2023 and they didn't give me a loaner car and still made me make payments 132 a week and still didn't fix my car and it's been 2-3 months and it won't even go over 20mph all that needed to be fixed is rear main seal and head gasket cover and now it won't even run properly and they expect me to be OK with it and said it was fine when they drove it from the shop and also ran all of my gas out and I have pictures of everything before and after it I want a new car or the money back it's not fairBusiness response
07/09/2024
I have forwarded this on to corporate. They will be addressing it as I only manage and have access to the accounts in Illinois.Initial Complaint
07/09/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I paid for my car in full on 4-1-24. Due to an accident. I decided to keep the vehicle because it was totaled. My insurance company paid off the vehicle and sent me the remaining. On 7/8/24, I called and requested my title when they opened at 9am. I was told to pick up my title from the office manager **** at the ****** location. I arrived at the dealership at 5:30pm. I was told by **** that they don’t have my title or know where it is because they sent it off to insurance. I asked why wasn’t I called or emailed or contacted in anyways and they said their phone systems were down. I had this same issue with the title when attempting to renew my registration last year June 2023. It’s now July 2024 and I can’t renew my registration nor do I have proof of ownership because the dealer has misplaced my title.Business response
07/09/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at *************Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a 2014 Chevy Cruze lt we have went through 3 motors 1 ecu 2 evaps it had been in shop for over 55 percent of the time in 3 years so. This need to be made right . As they wouldn't let us trade it after the first time it tore up. It is a lemon and they need to make. It up at America's car Mart in *********** ******* and corporate must agree with them because they will not return emails or calls . After thee puvy shows they have it under contract from purchasing at first till the time u have it paid off and this time waiting 7 months to get the car back it blown again after 4 monthsBusiness response
07/08/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at *************Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
There has been an ongoing problem between myself and America's Car-Mart at **** ******* *** *** ** ****** ***** *L, specifically the Assistant Manager *****. This employee is engaging in tactics of harassment as a form to collect a debt and creating an environment that would not allow me to satisfy the debt. Some of the actions are questionable and infringe upon areas of the Fair Debt Collection Act. The latest actions are now out of spite after previously begining a process of legal action against this company. Now to remove me as a customer ***** is making efforts to make the loan and debt unpayable. Her actions and lies have resulted in actions including filing bankruptcy and seeking an arbitrary resolution. The company of America's Car-Mart is allowing these behaviors to continue and after more than $7,000 has been paid into a loan I want to satisfy, ***** acting as a representative of the named company is creating an environment where debt cannot be settled. A representative at the companies Carrollton, GA location told me that there are other options available and that *****'s actions are not in line with the companies policies. Upon speaking with the corporate office I was told that I could not speak with the area manager and the store manager is out of town in a meeting. A case has been opened into *****'s actions, the internal case number is *****. Again these actions and behaviors are being investigated internally and no wrong doing will be found on ***** or Carmarts part as previously no wrong doing was admitted after previous complaints. Actions and behaviors by ***** has resulted in expenses beyond those of the loan being incurred, which ***** again tried to do today and sarcasticlly said you can use the money you were going to pay today to Uber back home after making false statements to lure me into the Carrollton location almost 40 miles from my home. A similar experience occurred in December and resulted in a $157 transportation fee home after this companies actions.Customer response
06/11/2024
On, June 11, 2024, I received a phone call from a close friend stating that representatives of Car-Mart of Phenix City had contacted her on her cell phone around 6:15 p.m. Eastern Time and stated that the caller tried to gain personnel information about my by falsifying that I was trying to obtain a new loan through the company. This act is very questionable under the Fair Debt Collection act and continues to show with the illegal activities taking place with the collection efforts of this company and its bullying tactics.Business response
07/08/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at *************Initial Complaint
07/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I purchased a car in March 21, 2024 and 2 weeks later had issues (I.e. check engine lights constantly popping on, Anti brake system went out, headlights and interior flickering on and off) I followed steps to report issues under limited warranty I continued to have same issues and I paid $500 to replace brakes to later learn that issue was more extensive. They now have vehicle and have been working on issues for past month and each week I call to get an update they give me another day as car has had to be towed to another shop and staff has yet to give me a estimated finish date. I have had to use alternate ways for transportation which is expensive with expectation of continuing to pay car note for a car that can not be driven and have asked for them to allow me to obtain another car and they refuse and state I must wait on this car to be repaired which could take another month! The unprofessionalism and danger of selling cars that could have resulted in a serious accident is not good business! Again I was willing to trade for another car but not given this opportunity to resolve this issue.Business response
07/18/2024
Dear Sir or Madam:
Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.
Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.
If you have any questions or concerns, please do not hesitate to contact us at ************.Customer response
07/24/2024
Complaint: ********
I am rejecting this response because: due to Car Mart NOT contacting me as stated in the response. No one from Car Mart has reached out to me to discuss my complaint as of today. Therefore I feel their response was just protocol to close out this complaint. This company is not willing to make any efforts to resolve this matter.
Sincerely,
****** *****
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Contact Information
Customer Complaints Summary
237 total complaints in the last 3 years.
120 complaints closed in the last 12 months.