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Business Profile

Used Car Dealers

America's Car Mart, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for America's Car Mart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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America's Car Mart, Inc. has 121 locations, listed below.

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    Customer Complaints Summary

    • 324 total complaints in the last 3 years.
    • 134 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The salesman assured me that if any issues arose after purchase, I could take the car to a mechanic, bring back a diagnosis, and Car-Mart would fix the problem. Trusting his word, I moved forward with the purchase. Unfortunately, after following his exact instructions, I was told by your service manager that the issue was not covered under my service contract. I clearly explained the situation, but still received no help. Shortly after that unresolved situation, the car began overheating. I took it to a mechanic, who informed me that the water pump was damaged and advised I return it to Car-Mart. I called and reported the issue, only to again be told the issue was not covered. After more calls and further explanation, I was finally told I could bring the vehicle to your location and it would be repaired at a shop of your choosing. However, because my car was undrivable, I needed a tow—which I was told I'd be responsible to pay for. I was also told I could not know where my car was being taken due to company policy. That raised major concerns for me. When the car was returned, I was told the water pump had been fixed. But the rattling noise remained, and your service department dismissed it as "brake noise"—even though a previous mechanic had already diagnosed the issue as a faulty wheel assembly. About a month later, the vehicle started smoking on the highway and overheating again. After another trip to the mechanic, I was informed that whoever worked on the vehicle at Car-Mart had left the top/seal off the coolant reservoir, which caused coolant to spill out and damage the vehicle. I also found out there was now an oil leak under the car—something that wasn't present before it was in Car-Mart's possession. After informing Car-Mart again and providing another diagnostic, I was once again told the repair would not be covered and that I had exceeded the 24,000-mile warranty.

      Business Response

      Date: 04/24/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

    • Initial Complaint

      Date:04/08/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      11/08/2024 I purchased a 2016 Chevrolet Spark from America's Car Mart. I have been trying every since to get them to give me the paperwork so I can get a tag for the vehicle, they keep coming up with excuses as to why I can not get the paperwork. So I stopped making payments. I told them numerous times when I got the paperwork for a tag I would make payments in full. Well, on 04/08/2025, they sent someone to repossess my vehicle. How can they take a vehicle away without refunding at least part of what I have paid when the only reason I stopped making payments is because they would not give me any paperwork so I could get a tag and legally drive my car?

      Business Response

      Date: 04/08/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

      Customer Answer

      Date: 04/09/2025


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      ******* *****

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/19 I financed a 2015 jeep cherokee. I was told multiple times this vehicle was thoroughly serviced and didn't have any issues and that as long as I kept up with maintenance it would be a good vehicle. On 3/21 the engine light came on and the vehicle started running hot. So I parked it putt coolant in it and it was ok the reat of the evening on 3/24 I saw a noticeable leak on the car. I called in and asked if they could look at it they said ok. I took it in around noon I was told it would be done before I had to pick my children up from. Shocker!!! It was never looked at. I continue to drive the bare minimum and sleep at work so I don't do anything harmful to the motor. I called the following Monday to see when it could be serviced he said not until Thursday. By this time the car was running hot less than 5 miles with a coolant constantly being put in it so I parked it and continue to sleep at work. I crawled uner the vehicle to see if i could spot the issuse and there was silicone all over the radiator like its was attemptedtoo be fixed.. I finally explained to them I can't continue to be on foot. They worked me in to see the mechanic and put in a new radiator I drove it home every was fine for a full day them thenext it drove for 20 miles. I stopped put in gas and was ready to leave and tried starting the car and it would not start. I was able to take it to a local Mechanic he found coolant on the oil dip stick , white smoke comming from the tail pipe. They told me I couldn't get a different vehicle that the would just fix the issue. We'll the issue is a blown head gasket! I don't have faith that the service guys will fix it the proper way. This vehicle didn't even get me to the first car payment before showing issues 3-5 days before there was a major issue

      Business Response

      Date: 04/11/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

    • Initial Complaint

      Date:03/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Three weeks ago NYS DMV sent a request to send my information over with lean information. After the request was sent I called America CarMart in Cotton Dale Alabama. They confirmed that they received the request. After not hearing anything for two weeks I called America CarMart and was told by the office manager that nothing was sent by NYS DMV. NYS DMV sent another request and CarMart stated that they received the second request and keeps telling me that they emailed the paperwork. NYS DMV still hasn't Three weeks ago NYS DMV sent a request to send my information over with lean information. After the request was sent I called America CarMart in Cotton Dale Alabama. They confirmed that they received the request. After not hearing anything for two weeks I called America CarMart and was told by the office manager that nothing was sent by NYS DMV. NYS DMV sent another request and CarMart stated that they received the second request and keeps telling me that they emailed the paperwork. NYS DMV still hasn't received anything and now when I call the manager is busy. Maybe I need to be late in a car payment just so I can talk to the manager.

      Business Response

      Date: 04/11/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

    • Initial Complaint

      Date:03/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 5,2025 i voluntarily surrendered my vehicle and keys to ****** ********. She tried talkin me into keeping the vehicle even after they told me in February they could not help me with any arrangements etc going forward and even after telling her multiple times my health was declining and i had lost my job and was having to move home to Georgia to have family help me with my kids. On March 15,2025 at 2:54pm CST i got a call from ***** at Carmart stating she was calling ro see when i could make my payment. I told her my vehicle was sitting in their lot since the 5th and she stated there was no notes or anything put in that i surrendered my vehicle but she would put the notes in for me. I called the GM on March 17,2025 to ask why ****** did not do her job and she had a rude tone and said notes were on there so i explained the notes were put in by ***** after she called me and she seemed like she had a attitude saying "Well the notes in there now so." I got a letter March 24,2025 saying i broke my agreement and they are selling the car around April 4,2025 or later. Customer service told me it would be auctioned but that is not what the document says.

      Business Response

      Date: 04/04/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

      Customer Answer

      Date: 04/04/2025


      Complaint: ********

      I am rejecting this response because: I have told yall i wanted something in writing and have been refused. You all tried to force me to keep a car after yall caused me to decide to give it back in the 1st place saying yall could not help any further which if it was true then why would you keep trying to make me keep the car or get it back and set me up for failure. Yall are refusing to communicate with the BBB which is MY RIGHT and now is legally violating my rights. If cooperation does not happen with the BBB i will get an attorney.

      Sincerely,

      ********* ********

      Business Response

      Date: 04/23/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car from the Benton, Il location on 10/26/24 and it has an 18 month, or 18,000 mile warranty on it. The car has had the transmission replaced (in the shop for 2.5 months). I replaced the starter and battery. Now the used transmission that they put in is out. This is the same one they just put in in October. I have asked to return the car, trade the vehicle--they have said no each time. We paid $15,000 for the car. We are making payments for a car that we don't even physically have.

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my taxes done at the Cape Girardeau, MO location. I received the check and did a mobile deposit on 2/26/25. They cashed it and cleared it and then did a check reversal. ******* - who issued the check said they cannot due anything until the funds have been returned.

      Business Response

      Date: 03/17/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 25, 2025, I purchased a vehicle from Car Mart with a $2,000 down payment, financing $19,367.25, for a total sales price of $28,198.90. Within two days, the vehicle began misfiring—an issue that was concealed prior to purchase, likely by clearing the diagnostic trouble codes. Though the dealership agreed to repair it at no cost, the sales manager’s condescending attitude and dismissive behavior made the process unnecessarily difficult. Instead of acknowledging their responsibility, he acted as though fixing the issue was a personal favor. After the repair, the check engine light came on again, revealing a more serious problem. The dealership now requires the vehicle for one to two days, which is unacceptable so soon after purchase. Additionally, I was subjected to high-pressure sales tactics and predatory financing. Despite expressing discomfort with the payment structure, I was pressured into signing, and at one point, sales staff physically obstructed my exit when I hesitated. When I later voiced concerns to the store manager, she laughed and dismissed them, stating they “didn’t need my sale” because they had sold 50-55 cars that month. Given these issues, my first preference is to be removed from the loan and refunded my $2,000 down payment, as I no longer feel comfortable doing business with this dealership. If cancellation is not possible, I request a fair resolution of the financing agreement and full, proper repairs at no cost. I was also required to sign a litigation waiver, preventing me from taking legal action, which further suggests the dealership is aware of its unethical practices and actively avoiding accountability. I urge the Better Business Bureau to investigate this dealership to prevent others from experiencing similar mistreatment. Please let me know if additional information is required. Thank you for your time.

      Business Response

      Date: 03/24/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

    • Initial Complaint

      Date:03/04/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i financed a car from americas car mart in august of 2023. every february or march they charge a seasonal payment. its very unfair considering im already paying 414 a month. especially since im a single mom and its very hard to make that payment. i have spoke with other buy here pay here and they dont charge a seasonal payment.

      Business Response

      Date: 03/24/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

    • Initial Complaint

      Date:02/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Américas car mart re opened an account which has negative information listed that is not accurate. They violated contract terms asking that this information be deleted from my credit report

      Business Response

      Date: 03/24/2025

      Dear Sir or Madam:
      Thank you for taking the time to help our customer address any concern that they may have. Due to Federal and State Privacy Policy we are not able to communicate with any party about a particular account without expressed consent by the customer.

      Our policy is to deliver the best possible customer service to our valued customers. This is accomplished through building individual relationships with each of our customers. We will be contacting our customer to address his/her concerns directly.

      If you have any questions or concerns, please do not hesitate to contact us at *************

      Customer Answer

      Date: 03/24/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    America's Car Mart, Inc. is NOT a BBB Accredited Business.

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