Business ProfileforFurnishings 4 Less

On 8 February 2022 I placed an order in the amount of $2,358.99 for a Ridgemont Cherry Bedroom Set and King Bamboo Mattress for Ms. ******** *******. The order number on file is #*****. Upon delivery of the bedroom set from Furishings4Less there were damages made to the walls, a subpar bedroom set setup, and a broken mirror. F4L told me that they would refund me for the broken mirror and setup fee but I was only refunded for the setup fee in the amount of $149.00 and inquired about receiving a replacement mirror. I am active duty military so shortly after I reported these issues to F4L I deployed and wasn’t in contact with F4L which explains the gaps in email traffic attached but I did tell them to contact Ms. ******* directly to settle the case. Upon my redeployment it was discovered that there had been no action to get a replacement mirror sent to Ms. *******. I have spoken with multiple representatives, sent follow up emails, and still have not received assistance to resolve this issue with a replacement mirror as this is what the company committed to me that I would receive and have not. The last I was told is that the pictures were received and my email so they can get the replacement mirror shipped and yet I still have not received any correspondence from F4L. I’ve tried calling again last month and also sent another follow up email this month and still no response.