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ComplaintsforMcLarty Daniel Chrysler Dodge Jeep RAM FIAT of Springdale
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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought a vehicle on July 11, 2023 and it has been in their shop 5 times from July 11 to Aug 15 with issues. Sat. Aug 12, the vehicle would not start and had to have vehicle towed to the dealership. On Monday, I was contacted by the dealership wanting to know why my vehicle`was there and I stated because it wouldn't start and I had to have it towed. I was informed that the vehicle started with no problem. Being that I have had so many issues with the vehicle, I wanted to see about getting into another vehicle that was dependable and wasn't in the shop every week. I was told they could get me into another vehicle and my husband stated that we wanted our payments to stay close to what they currently were on the vehicle that we recently purchased. We were told that they could do that we just need to register the vehicle that was having issues. So that was done and went back to dealership and our payments went up over $200! Told them that was to much so they came back a little later with a reduced payment of $49 but would have to put down $4000! Instead of them reducing their price of the replacement vehicle and giving me more for the vehicle we purchased - they were giving me $8000 less and then carrying the difference over to the new vehicle which is what made my payments go up they hit my credit 4 times which made my interest rate go up! So I told them I would go with the first deal and was told that one no longer existed!!!! I spent literally from 8:30am to 6:30pm dealing with them and still go nothing accomplished and still have NO car to drive! They never would have a loaner for us to driver while ours was at their dealership! Every deal that they had, I was the one paying the price! I was just wanting them to at least meet me half way! I was so disgusted and tired of arguing with them that I said if I have to keep the vehicle with the problems, the least that you could do is pay my sales tax and they even wouldn't do that! They did absolutely NOTHING!Business response
09/15/2023
We have had a very hard time getting parts to repair vehicles. So many supply chain issue. We have finally received the parts to repair the Jeep the work has been completed and the customers have picked the jeep up. While we had their Jeep in service the customers did have a loaner to drive.
Best regards
*****
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Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.