4 Customer Reviews
Review from Marisol K.
1 star07/29/2024
They sold me a used vehicles assuring me that before they put it to sell , they check the vehicles A to Z. I had a 2016 truck perfect condition but due to my disability had to get a proper vehicles due to my condition. So that was in Nov. 2023 no need to use ac. The day I got the vehicle driving home check engine turns on, so I call them the next day they check it. It was the something like catilisador, the they orde it, put it the ligh was out, may weather so ac was on in the front working not the back. At the time I though did not know how to turned it on. I have my older parent in ********** went to visit but the back was hot , I thought I dint how to turned it on , so I said when they do the free oil change I'll ask. Finally the oil change day and I ask how'd I need for the back ac work. So after the oil change went home and now my front ac was not working plus the glove compartment fell and all papers , I immediately called findly They forgot to pur the screws back. So I went the next day and told them I wanted to speak to manager because after oil change ac don't work, he said that I have an old car. I said I don't feel safe in this car .they made me pay $1000dls and wanted another $1000 for air compressor plus more money to fix the back ac. And when they checked the back ac they threw all my items back. Anyways other customers were complaining after oil change there ac don't work and they told them same story that it was a used car. Another customer complained on fb the same thing, and a 3rd customer said if I knew that would not bought that s*** with them.Review from Tyler M
1 star04/27/2024
Horrrible company they sell lemons to their customers and they dont want to help the customers they need to get shut down and sued every body at that store our thiefs and scammers look out for this company they are extremely rude and uncaring to other people they are all for themselves
Findlay Motor Company Response
04/29/2024
I spoke to ********************** last week. He cursed and yelled at me for ***** minutes. He accused the dealership of faulty repairs. He stated that his vehilce has a cooling fan failure and that we should have caught the issue befroe we returned his vehicle to him. The problem is that we worked on his door handle. There would have been no reason for us to look at his cooling fan as it has nothing to do with the door handle. We returned ************************** vehicle back to him on 04/17/2024 and we received a call from him on 04/25/2024. That is a little more than 8 days he had the vehicle before it began having issues with its cooling fan. Again the repair we completed was for the drivers side exterior door handle. Since ************************** purchase we have gone out of our way multiple times to take care of him. We have replaced two tires, a tire repair, two oil changes, and 2 vehicle inpections, all at no cost to **********************. ********************** has had a door handle repaired and a battery replaced at our facility at his expense. We have also discounted repairs. We feel like we have gone above and beyond to take care of **********************. It is unfortunate that his vehcile has needed any repairs at all. This is just the unfortunate nature of pre-owned vehilces. Sometimes used vehilces have issues and some less than others. We thouroghly inspect all of our used vehicles before putting them up for sale on our lots and stand behind them after the sale for longer than the law requires. We also go above and beyond and take care of issues that the law does not require.Review from Francis F
1 star01/10/2024
Dented my door **** and tried to conceal it, and lied about services that was on warrantee no good on the part, I informed them not to touch the car, which was Buick, I was taking it to an A/C repair shop for a great deal cheaper, then suddenly it warrantied, they also fixed the dent after a loud encounter in there office, they tried to tell me the photos they take before going into shop didn't come out. I'll never deal with them againReview from Thomas K
1 star12/26/2022
Today one of Findlay salesmen called me about a upcoming event. The problem is after Findlay couldnt fix my suv to my satisfaction I really do not want anything to do with Findlay motors,Chevrolet,or General Motors every again.I have asked other people from Findlay motors to take me off their list to call,and they still do.I feel this is harassment. they did not want to live up their commitment to me when, I owned the suv about my warranty.So I want nothing to do with these companies ever again
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.