Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Select Blinds has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I ordered 3 blinds on 5/22. Twoout of the three work fine but one does not open from the bottom. I submitted the issue to Select Blinds on 6/23 and was contacted 7/2. I was asked to submit a video which I promptly did and sent to email address requested. I never heard back. I sent another request on 7/22 asking why no one is responding and on 7/23 had a customer service *** starting the conversation all over again. Unfortunately I was busy at work and I have to start at the beginning again and they keep asking for the order number instead of working off notes from the last interaction. Very frustrating and have blinds that dont fully function. This needs to be resolved. Thanks!

  

  Business Response

  Date: 08/15/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to review your order, as well as the video you provided of your shade and would like to assist with submitting a remake, under the warranty. 
  
  For this process, I do need to have you confirm the size of the affected shade, as each shade on the order is a different size. Once we have those details, I will get that processed for you. 
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a set of vertical blinds from Select Blinds- the blinds came in shorter than expected once they were mounted. Yes, we agree- this would be our fault. I began contacting the company immediately - I was unable to connect with anyone the first couple times- finally, I spoke with a man who was hard to understand- but he said he would pass along my issue- which was- can we simply BUY a longer length slat, we don't need to replace the whole blind since it was mounted- and honestly, a few blinds came out through the original install - so they are easy to replace. No word in response. I sent a text, which was recommended on their website- and over night someone replied then stated since I was not responding they were closing the issue..? I sent another text- again it took a while but someone responded - ***** and said they would allow me to repurchase the entire blind with a 10% discount. The service was terrible, the quality is terrible- and now they are forcing me to spend another couple hundred dollars to repurchase the entire blind- instead of simply charging me to replace the slats

  

  Business Response

  Date: 08/15/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to review your order and we would be able to assist with just a parts order for the vanes/slats. For all 26 vanes/slats to be replaced on your shade, it would be a total of $198.43. 
  
  If you would like to proceed with this option, please let us know and we will be more than happy to assist. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 08/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:08/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 12, 2025 Cord broke on the larger shade of this order 49 1/4" w x 63 3/8" h. ***** to submit claim online. Website continues to state "something went wrong....try again later." After several attempts, I tried calling customer service. Unable to speak with someone. Redirected to website. July 22, 2025 I tried instant messaging on their site. No response. Finally, received a response next day. I engaged with information including order number and photo about the issue....no further response from Select Blinds. July 29, 2025 Cord broke on one of the smaller shades of this same order 23 3/4" w x 63 3/8" h. Tried responding via text and email. No response. ***** submitting online. Same message of "something went wrong...try again later." I would like my shades replaced per the warranty. Very disappointed with the lack of response and that these blinds have been a problem. They are "lightly" used.

  

  Business Response

  Date: 08/11/2025

  Hi ****,  
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: *******. I was able to submit a warranty remake for both of the listed shades you advised, that have the broken internal cording. 
  
  I am currently showing an estimated shipping date of 8/15/25 for the remakes and once they have shipped, you will receive an email with the tracking information on it. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defective blind, company unresponsive despite multiple attempts.I placed an order (#********) with SelectBlinds on 7/5/2025 for 25 blinds for nearly $6000 of Roman ****** Shades. One of the shades I received had a defective motor on arrival. It will not power on, despite being charged multiple times, ensuring the battery is seated, and resetting the motor. The unit is completely unresponsive, with no LED light and no signs of life. I have many of these motorized blinds, so Im pretty familiar with them and how they work.I first contacted their customer care support team on 7/22 via email, but received no response. I reached out again on 8/1, yet still no response. I filed a warranty claim on 7/26, and again, no response. The business claims to respond within ***** hours, so nearly three weeks should be ample time for a response. All I want/need is a replacement for this one defective shade. This is my thrid order with this company, and must admit, I'm concerned with their lack of warranty support, especially for something that is clearly defective upon arrival.I would appreciate any guidance or assistance resolving this matter; otherwise, Ill have to file a formal complaint with our state AGs office.

  

  Business Response

  Date: 08/13/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to take a look at the photos you provided and have processed a remake for your Modern ********************** (41 1/4" x 83"). Once the shade is ready to ship, you will receive an email with the tracking information for it. 
  
  We appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2025-06-24 ********# I bought 2-54.5000 - ****** color 106 **** 1- ****-55.0000-45.0000 color 106 4-****-23.5000-58.0000 color 106 the four smaller ones color are darker than the three large ones and on two of my windows I use one large one and two smaller ones on each end and you could see the difference in color.the larger ones are a bit lighter and very noticeable.Just put up three yesterday and one long one will be fine it is all by itself .**** ******** 203-738-+9955

  

  Business Response

  Date: 08/08/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds order#: ********. I am sorry to hear that the color of the shades are not matching one another. 
  
  For this issue, we do need photos, showing the issue that the shades are having. Please provide a photo showing the shades together, to best see the variation in color. Please attach that either in a response to this complaint, or you can email them directly to me at ********************************************************************************************************* 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from them on May 28, 2025 and I have NOT received my order yet. I keep getting the run around of it being in transit. They say it's two packages in the order, one is at Pilot/Maersk delivery and they will be sending the other. It is now August 3, 2025.

  

  Business Response

  Date: 08/08/2025

  Hi Valencia, 
  
  thank you for reaching out and providing this feedback on your SelectBlinds order#: ********. I am sorry to hear that your blinds were not delivered. Due to this, I have processed a remake for the blinds, to be sent to you at the address on your order, which has also been confirmed on this complaint. 
  
  Once the new order has shipped, you will receive an email with the tracking information. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:07/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Defective Blind No Resolution After Multiple Attempts Complaint Text:On May 29, 2025, I placed an order with SelectBlinds (Order #********) totaling $2,235.87 for several Pacific Serene Woven Wood Shades. The order included 9 items shipped to:Shipping Address:***** ***** *********************************************************************** One of the blinds I received (Product Color: Stormy Sanctuary, Size: 35" W x 58 5/8" H, Quantity: 7) is defective. Specifically, one unit hangs unevenly when pushed up, despite following the installation instructions and all troubleshooting steps.I contacted SelectBlinds three times to resolve this issueon July 8, July 12, and July 21, 2025. They requested videos demonstrating the issue, which I sent multiple times. Despite fulfilling all of their requests and proving that the blind is faulty, they have failed to provide a resolution.This defective blind was sold to me as part of a larger order and is covered under their "3-************ Warranty." I also purchased the Click2Fit No-Drill Blinds upgrade and the Fit Guarantee. The company has shown no willingness to take responsibility or offer a replacement or refund.Bottom line: I was sold a defective product and have been given the runaround for nearly a month. I am now formally requesting that SelectBlinds either: Provide a replacement blind of the same model and specifications, OR Issue a full refund, including the cost of the Fit Guarantee, since the defect makes the product unusable.Relevant Order Details: Order #: ******** Date Placed: 5/29/2025 Total: $2,235.87 Defective Item: Pacific Serene Woven Wood Shade Stormy Sanctuary, 35" W x 58 5/8" H Quantity of this item: 7 (one defective)Thank you for assisting in resolving this matter fairly.

  

  Business Response

  Date: 07/31/2025

  Hi *****,
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I am sorry to hear that one of the shades is not level, when fully raise.
  
  I was able to review the videos you provided, showing this issue, to our **************** Team. In the videos, I do show that the shades are being pulled in an outward motion when being lowered, as opposed to a downward motion. Doing so can affect the tension and function of the shades. That being said, I would like to process a remake as a courtesy, for this issue.
  
  The remake is currently showing an estimated shipping date of 8/14/25. Once the remake is ready to ship, you will receive and email with the tracking information on it. Once the new shade has been received, please ensure that it is only being lowered, in a downward motion.
  
  We appreciate your patience and assistance with this process. Have a great day!
  
  
  ******** SelectBlinds Brand Ambassador

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traditional Light Filtering Dual Shade Traditional Light Filtering Dual ShadeBeigeProduct Color: Beige _Size: 26 3/4" W x 36" H __Features: Mount Type - Inside | Lift Styles - Continuous Cord Loop | Lift Location - Left *************************** Blinds | Cassette with Fabric Insert - Cassette Insert The product was not beige, it was *** ***** yellow color. Called, chat emailed, Send photos twice, was told to hang them send photos, done ,4 phone calls numerous emails, they route calls to centers that cant understand English or speak very well, they will not transfer to a supervisor stating a call back within 48 hours that doesn't happen. This has been going on for over 2 months.

  

  Business Response

  Date: 07/30/2025

  Hi ******,
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: ********. I was able to review the photo you provided for your Traditional Light Filtering Dual Shade, in the color Beige. As there are many factors that can affect the color of the shade in your home, we offer free samples, for you to see which would be best. I do not show that that was done for this order and we would need to verify the color of the shade.
  
  To best assist with this, we have sent out a sample of the Traditional Light Filtering Dual Shade in the color Beige, to compare with the shade you received. Once you have received the sample, please provide a photo of it next to the shade, so that the lighting is the same and ensuring that the label on the sample is showing. Please include that in a response to this complaint.
  
  Thank you and have a great day!
  
  - ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 07/31/2025

  I do not need a sample of the color blind, it makes no matter to me if it matches or not, I was sent a product depicting a specific color, that is what the package said on arrival. It does me zero good to look at a sample that matches a color that does not match what the website describes. I want a refund and a return label to sent this back, I don't even want an exchange anymore, I will never ever deal with this company again. 

  

  Business Response

  Date: 08/08/2025

  Hi ******, 
  
  Thank you for your response and for this feedback on your order. While the shade was made correctly, as a courtesy I have processed a refund for the Traditional Light Filtering Dual Shade in the amount of $144.86. This has been processed back to the original payment method and can take up to 5 business days. 
  
  Thank you.
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 08/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought a set of cellular blackout shades a little less than 3 years ago in September 2022. A little over a month ago in June 2025 when my wife tried shutting the shade, the string in the bottom became jammed, resulting in the shades crumpling and coming out of the bottom frame. I subsequently contacted customer service via chat on July 9 and was told to e-mail pictures, which I've attached to this complaint, to the customer service e-mail. This e-mail was sent on July 9 and subsequently followed up on July 15 without a response until I finally called on July 21 to speak with someone. They sent the information to the product team to confirm warranty replacement, and never called me back, and therefore had to follow up two more times on the 24th and 28th. I was told that the production team said the pictures are not evidence enough for a replacement warranty and suggested I purposely damaged the shades. Why would I intentionally damage the shades? This isn't about being able to afford, or lack thereof, replacement shades - this is about clearly shady business tactics and assumptions when the pictures I've provided clearly show the string int he shade is broken, and thus resulted in the shades crumpling. I would respectfully like my claim honored and my shades replaced given this poor experience as described above from customer service all the way down to being accused of intentionally damaging the shades.

  

  Business Response

  Date: 07/30/2025

  Hi *****,
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: *******. I want to apologize for any misunderstanding there may have been with the warranty remake, for the replacement shade.
  
  I have submitted a remake for your shade, which is showing an estimated shipping date of 8/5/25. Once the new shade has shipped, you will receive an email with the tracking information on it. Additionally, please keep the broken shade, until the new shade ships, in the event any additional information is needed. If no further information has been requested by us for the broken shade, by time you receive the new shade, you may go ahead and dispose of the old shade.
  
  Thank you and have a great day!
  
  - ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#******* for 15 Blinds and 2 Zebra shades was placed on 9/2/24 for a total of $3,175.48. Once the blinds arrived and were installed, 1 blind was damaged (chipped with color missing), 1 blind would not close the slats correctly, and 3 of the blinds were not even at the bottom. When I contacted customer service, I was directed to provide photos of the blinds with issues. The photos were sent, and I was then told by customer service that I was tilting the ********************** incorrectly by tilting up instead of down. Nowhere in the description of the blind information was it stated that the blinds could not be tilted in the upward position. I had to resubmit the photos with the blinds tilted downward before the warranty request would be reviewed. This was extremely ridiculous. After many weeks and multiple requests for a status update the request was approved on 01/06/25. At the same time the warranty request was originally made, I requested 36" wands due to the fact that I have 10' ceilings and I am 5'3" so it is very difficult for me to change the tilt angle especially when there is furniture in front of the blinds. I was once again asked to provide a photo which I did. I was told that the wands would be shipped to me and I confirmed by email on 1/8/25 that i needed 36" wands for all 15 blinds. I never received the wands and followed up several times. I again contacted customer service 7/1/25 that I never received the wands, I received an email response requesting me to confirm the number of wands needed and that the cost would be $100.78, I confirmed that I would like to go ahead with the order, although again ridiculous that I would be charged for the wands but I need them. I would appreciate receiving the wands. The quality of the blinds is subpar, considering the costs. I have had these same types of blinds in 3 houses that were purchased from **********, and the quality was much better at a lower price. I will not be using or recommending Select Blinds to anyone.

  

  Business Response

  Date: 07/30/2025

  Hi *****,
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: *******. I want to apologize for any misunderstanding there may have been with the order, for the replacement wands.
  
  I have placed the parts order for all 15 of the 36" wands, at no cost, for your blinds. Please allow 1-2 business days for processing and 3-5 business days for shipping.
  
  Thank you and have a great day!
  
  - ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******