Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***** shades and received an email notification from ***** that I was receiving a package from a company "*********************" in *******. I thought someone stole my identity because I never ordered from ***** ******** in *******. notified my bank,credit cards etc. Then I received an update from selectblinds that my order shipped and the tracking number was the same as the package from ****** I did not place any order with ***** and worried about sharing all my information with ******

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds. One came broken and one didnt fit that was my error. I contacted them via their chat and was informed that I needed to file a warranty claim and they would remake and send both out to me free of charge. So I filed the claims. I didnt hear anything so I attempted to contact via chat again and it was hours before I got a response so I gave up and called. I got this lady that was condescending and rude. I asked for a supervisor and was told there isnt one and that one would call me back in 24 to **********************************************************************************************************************************************

  

  Business Response

  Date: 07/10/2025

  Hi *******,
  
  Thank you for reaching out and providing this feedback. In review of your Order#: ******** and the photos you have provided, I would like to apologize for any misunderstanding there may have been. While this is normally not something that would be covered at no charge, I would like to assist with replacing both shades, at no charge.
  
  At this time, to process this request, I just need to have you confirm which shade (size or room name) was received broken as well as which shade is needing to be remade at a different size. Please also provide the new size that it needs to be remade at. If easier, you are also welcome to email me directly at **************************************** and I will be happy to assist.
  
  We appreciate your patience and assistance with this process and hope you have a wonderful day!
  
  - ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 07/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds on 6-28-25 order # ********, they charged my card and since then there is no update, no response, and the delivery date has come and gone. Their customer support phone number will not allow you to connect with a human. This is theft! It needs to stop with these big companies!

  

  Business Response

  Date: 07/10/2025

  Hi ****,
  
  Thank you for reaching out and providing this feedback. In review of your Order#: ********, I show that one of your blinds - Textured Vinyl Vertical Blinds (95" x 94") for Room: Living Room has shipped and is currently showing an expected delivery date of 7/12/25, per ***** tracking #: ************.
  
  As for the other set of blinds - Textured Vinyl Vertical Blinds (71 1/4" x 94"), I show that they are expected to ship out on 7/11/25. Once they are ready to ship, you will receive an email with the tracking information for them.
  
  We appreciate your patience and assistance with this process and hope you have a wonderful day!
  
  - ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered new cellular shades for windows throughout my house to replace similar product that I had ordered from Select Blinds ***** years ago. 15 of the 16 items fit as expected based on the past product. 1 item did not fit properly. I contacted customer service and, after speaking with multiple agents, including a manager, I was told that manufacturing processes had changed and that they would not replace the item with something that would fit properly. Specifics: the item is a cellular blind that is 2 shades on 1 headrail. The original item is "thinner" and mounts flush with the window frame. The replacement item is "thicker" and will not be flush with the window frame. What would work is separating the shades onto 2 headrails. After spending over $3,400 on cellular shades, the customer service response to provide the customer with something that would work, is non existent. Spending the additional money for the "Fit guarantee", that means nothing.

  

  Business Response

  Date: 07/10/2025

  Hi ******,
  
  Thank you for reaching out and providing this feedback. In review of your Order#: ********, I do show the LEVOLOR Light Filtering Cellular Shades, which you ordered as 2 Shades on 1 Headrail. For this and all variations of the shade, we do provide the necessary mounting space and specifications, under the Specification of the product page. I have included that, in an attachment to this response.
  
  At this time, for your request to order 2 separate shades, to replace your current shade, this would need to be done under a 90 Day remake, as the original shade was made as intended and specified. the 90 Day remake would allow for the changes you are requesting and we would be able to apply the original discounts from your order, as well as an additional 10% off, to assist with the pricing of the remake.
  
  We appreciate your patience and assistance with this process and hope you have a wonderful day!
  
  - ******** SelectBlinds Brand Ambassador 
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered woven shades online from Select Blinds on 6/17/2025. Upon arrival when I finally received them over 2 weeks later, I immediately noticed there were lots of threads coming out. To top it off, the size that was sent to me is incorrect and does not match what I ordered. I proceeded to call Select Blinds right away and sent them the pictures of the defects that they requested. I sent them a picture of the threads, the full width image of the blind with a tape measure, and a zoomed in image of the blind with tape measure showing the incorrect measurement. I understand there is a tolerance and a 1/4" deduction is made but this size discrepancy far exceeds that and their customer service agreed with that. Based on the picture, they agreed the measurement is out of spec. and that they would send them to the production facility for a remake. They indicated that I would hear back in under 24 hours but likely same day once the production facility sees the pictures and starts the remake. However, 5 days later, I still hadn't received a response so I called back and they told me they wanted more pictures. I sent them more pictures and they still have not indicated when I would receive the remake. Long story short, I am getting the runaround when the issue is evident. Not satisfied at all with my experience.

  

  Business Response

  Date: 07/10/2025

  Hi Amrita,
  
  Thank you for reaching out and providing this feedback. In review of your Order#: ********, I show that a remake has been submitted for the affected shade: Elevated Coastal Woven Wood Shades (34 5/8" x 58 1/4"). The current estimated shipping date for this remake is showing 7/24/25 and once it is ready to ship, you will receive an email with the tracking information.
  
  We appreciate your patience and assistance with this process and hope you have a wonderful day!
  
  - ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a blinds with order number: ********. I later received the order and found out that I need a outside ********************* of inside mount. So I later called the business and a representative told me I will need to make a payment around 18 usd for the outside braceletitself, which I did. The bracet packet was lost in maill. So I made several call and filed this ticket ******. I have explcitly told the representative SEVERAL times that I only need FOUR OUTSIDE ************** to be shipped again. In the end one agent told me they have remake a whole new blinds (which I don't need) along with the outside bracelets. I have confirmed several times that it has the outside bracelet. But in the end, I found out they have yet again shipped a new blinds with inside bracelet. This is extremely frustrating. I would need a outside bracelet and some sort of solution to reconcile. I'd also like the business to train their service staff in a proper way.

  

  Business Response

  Date: 07/10/2025

  Hi Yunhe,
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds order and experience with our **************** team.
  
  I want to confirm that we have sent out new Outside Mount brackets as of 7/10. As soon as the tracking number is received from my production team an email will be sent to you, with that information.
  
  We appreciate your patience and assistance with this process. Have a great day!
  
  - ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a bafflingly apathetic and incompetent customer support system. They are laughing in the face of my problem and intentionally giving me the runaround. Mind you, my problem was so small. So easy to fix. At first, I was happy with my order. However when we went to install our ***** shades, we noticed that 6 of our cord tensioners were broken: the s**** hole was missing so it wouldnt s**** into the wall. Okay, no problem, I thought. Ill let the company know and they can send us more. Theyre small plastic pieces, they cant cost more than 30 cents to produce. Shouldnt be a problem. Boy was I mistaken. That was 9 months ago. Ive been emailing their support team for 9 months. Twice, they managed to send a package. Once in January after months of emails. It was the wrong thing. They sent WALL BRACKETs for the tensioners, instead of the actual tensioners. More emails, more months pass. Every single email, theyd switch me to a different person. Each new person would ask me the same questions again. No one would ever provide a response. When they did reply, they told LIES. Finally in May 2025, I called and demanded they send me the cord tensioners. I sent picture and videos. I circled the item we needed in RED. I sent an image of the plastic wall brackets captioned: WE DONT NEED THIS. So imagine my surprise and frustration when I open the package and it was the same clear acrylic wall brackets and not the cord tensioners. For nearly a year we havent been able to close our shades in the living room and master bedroom. Theyre unusable. We are currently disputing this charge with our CC.9 months since I received a defective product. 9 months of repeated begging for replacements. 100s of emails. 9+ customer service representatives. 1 simple request.All the **** involved in this simple request, unable to help:******* *.Eunisse L.****** *.***** *.***** *.******* *.******* *.********* *.*********** *.********* *.

  

  Business Response

  Date: 07/04/2025

  Hi *******, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to review your order, as well as the communication with our **************** team and would like to apologize for the time and inconvenience, this situation has caused. 
  
  I would like to assist with ordering the replacement tensioners for your shades. I understand you have requested just the tensioners by themselves, however they come installed with new chains and clutches. There is not an option just for the tensioner. 
  
  That being said, I do need you to provide the width, height and location (right/left) for each shade that is needing this. If easier, you can provide the room name, as it is listed on your order, so that we can ensure the chain included, is the correct size. Once I have this information, I will get that parts order placed for you. 
  
  Please include the details, requested above, in a response to this complaint. 
  
  Thank you and have a great day! 
  
  - ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:07/01/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds they were not made in a timely manner. I had many interactions w customer service and am totally dissatisfied with the service. I could not talk to a human and when I did I was treated rudely. I cancelled my order and the blinds were still shipped. I do not want hi deal w this company nor its products. I spoke to a supervisor today and she would not help nor did she care

  

  Business Response

  Date: 07/02/2025

  Hi ********, 
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: ********. I do see that your order was placed online on 6/8/25 and at that time a confirmation email was sent, which advised the estimated shipping date would be 6/26/25. The items in your order shipped on 6/25/25, via Pilot (Pilot Tracking #: 400942838). 
  
  While we are not able to cancel orders once they have begun production, I would like to offer Store Credit for your order, in the amount paid of $587.65. Store Credit can be used for any future purchase, either online or over the phone with one of our Design Consultants. Please let me know if I am ok to process this Store Credit to you SelectBlinds account, or if you have any questions, before doing so. 
  
  We appreciate your patience and understanding through this process. 
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds on May 29th and was told they would be delivered by June 19th. I checked on June 10th and it said my delivery date changed to June 30th. I checked a few days later and my delivery date changed to mid-July.. I reached out to customer service about why the date change and they told my my material was out of stock and they recommended I pick a new color. i also noticed my original color was no longer being offered. So i ordered new samples and after 7 days, i received my samples. I picked a new color and got excited for the new color. I reached out 2 days after receiving the samples to notify them of the new color("Pale Smoke") and they would reach out to the production team to verify the change. I reached out a day later to confirm the change and a new ship date and they tell me the original color is now in stock. and they started making my order. Now keep in mind my order status still shows "order Placed" At this point I was furious after getting excited for the new color and actually hoping to order more blinds in the new color I picked. I am furious at this company that they have no desire to please the customer.. At this point I can't tell if I am getting scammed or not. My credit card was charged for the full amount over a month ago... and thinking about disputing the charge. At this point I don't know what to do.

  

  Business Response

  Date: 07/02/2025

  Hi *******, 
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: ********. I was  able to review your order and do show that there was a backorder on the fabric you selected -  "Serena ******* for the Casual Light Filtering Roller Shades - which did cause a delay in the shipping date. When a backorder occurs, there may be the option to change fabrics, depending on production status and availability and does require production approval. It appears at the time the request to change fabrics was made, the original fabric was available and not able to be adjusted. 
  
  I can confirm that production has since completed and the items in your order have shipped. You will have received an additional email with the tracking information, and I have included the tracking numbers below as well. 
  
  UPS Tracking #'s
  - 1Z0130XY0442653003
  - 1Z0130XY0442002019
  - 1Z0130XY0441902389
  - 1Z0130XY0440767797
  
  We appreciate your patience and understanding through this process. 
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 
  

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 blinds on may 11, order #********, purchase price $108.99 which was billed to my credit card. There tracking showed no movement after 3 weeks. Expected shipping date was may 22. Had no response to repeated text messages. Finally reached someone by phone which in my opinion was a call center in *****, and was told I would be contacted by e-mail within 24 to 48 hrs. Received a text 4 days later (June 12) with apologies and excuses and was told my blinds would ship by June 16. Sent a text to them *************) on June 24 asking where my blinds are with no response. Recent tracking still says order placed which it said on may 11.

  

  Business Response

  Date: 06/27/2025

  Hi David, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: 10533539. I was able to confirm with our Production Team and can confirm that the items in your order have shipped and are expected to arrive on 6/28/25, per FedEx Tracking #: 447742883275. 
  
  We appreciate your patience and understanding through this process. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23518641, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  David Dux