Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 04/11/2025 for a single blackout roller shade. After the shade arrived I discovered that the shade was 1.5 inches more narrow than I had specified in my order. I contacted customer service and they directed me to several drop-down tabs within a drop-down tab which detail several deductions that occur during the manufacturing process. The customer service representative stated that I would have qualified for assistance if I had purchased the 'fit guarantee' at checkout. Without the 'fit guarantee' I must purchase a separate set of blinds for the same price as the original. I asked the representative why the fitment and measurement process is complicated by making hidden deductions to the customers specifications but did not receive a reply. These additional specifications are only visible after scrolling past the 'add to cart' button, after I had already completed my measurements and order information. I cannot think of any valid reason why crucial design and product specifications are intentionally hidden until the very end of the ordering process, in a way the customer would be highly unlikely to check, other than to intentionally mislead the customer. A reasonable person would measure their window, decide on a desired curtain width, and order that width with the understanding that, like every other set of blinds on earth, the mounting brackets would add additional width to the side of the blinds. The small fee for 'fit guarantee' is clearly just a way for the representatives to further push the blame to the customers for not paying for an additional service buried under several other upcharges such as multiple warranties and shipping protection. I have no interest in owning any of Select Blinds products and am only interested in a refund of my relatively small purchase.

  

  Business Response

  Date: 04/25/2025

  Hi ******, 
  
  Thank you for reaching out and providing your honest feedback on your recent SelectBlinds Order. I have reviewed your Order#: ******** and do show that you purchased the Select Blackout Roller Shades. These shades will receive a 1/8" deduction on the headrail, as well as a 1 1/4" deduction (+/- 1/8" variance) on the fabric, to ensure proper function. These items are listed in the Specifications section of the product page on our website. 
  
  While the items you have listed would not qualify for a refund, as a courtesy, I have processed a refund for your order. The amount of $135.66 has been processed back to the original payment method. Please allow up to 5 business days, for the refund to fully process and reflect on your side. 
  
  Have a great day!  
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 04/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a No Drill Cellular Shade from Select Blinds on 4/6/2025, Order#********, Qty 1. I was planning on ordering 4 blinds but decided to order 1 so I could see the quality of their product before risking the larger purchase and I'm glad I did. When the product arrived, I prepared to install it and a small plastic piece went flying across the kitchen floor. It was obviously a part of the lever mechanism that enables the no drill feature on the header. I took pictures of 2 different views of the broken piece and put a pen in the picture to give an idea of the size. The pictures clearly show the part and the break line. I really don't know what the function of the part is but if it is part of the mechanism, I surmise if it wasn't a required design feature they would not have included it in the design. Although I did manage to install the blind using the defective header, I think I should get a non-defective header as that is what I paid for. I called SB customer service and sent the pictures. They said they would get back to me. I had a reply and it looked like they were going to ship me a replacement header with a non-defective mechanism. However, I got another email yesterday requesting more pictures! I really don't know what others pictures I could send as I sent 2 different views and there is nothing left to show. I replied to that email and now they are apparently ghosting me and I've heard nothing after sending 2 additional emails to them. They are acting like I'm trying to scam them. I'm not. In fact, the blind itself that attaches to the header is fine and I only need the defective header replaced. Having 2 headers but only one blind would not be any benefit for me. I just want to get a non defective header that I paid for! It seems like the job of their customer service is not to resolve quality issues but to wear you down so you eventually give up. I'm lodging this complaint because I want to close this issue.

  

  Business Response

  Date: 04/21/2025

  Hi ****, 
  
  Thank you for reaching out and providing your feedback on your recent SelectBlinds Order#: ********. I have reviewed the order, as well as the photos provided and would like to assist with this issue. 
  
  In regards to the photos provided, I do show the broken piece you reference, in your complaint. While I can see that is a broken piece, we require a photo of the full headrail, to see where it came from both for quality control and to see if it is something that can be replaced with parts, or if a full remake is needed. This is to help ensure the fastest process for you. 
  
  I understand that you have mounted the shade with 3M tape, making it difficult to uninstall the shade, for a photo. Due to this, I have submitted a remake for the shade, as a courtesy. I understand the full shade did not need to be replaced, but when a No-Drill Headrail needs to be remade, it required a full shade remake. 
  
  The estimated shipping date for the replacement is 4/25/25 and you will receive an email with the tracking information, once it is ready to ship. In regards to the original shade and headrail, there is no need to return it. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:04/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with my recent order placed on March 13th. I ordered three zebra blinds in the Krisp Khakhi color and three remote controls. However, the experience Ive had has been highly disappointing and unacceptable.1. Incorrect Color Received:The blinds I received are Clay ****** not the Krisp Khakhi I originally selected. The change was made without sending any confirmation. I never received any communication or confirmation regarding a change to my order. The order still shows the Krispy khaki in the order history 2. Missing Items:I ordered three remote controls, but only one was included in the shipment. And chargers are missing 3. Delayed Shipment:The order was placed on March 13th, yet it only arrived around April 11th, nearly a month later. There was no clear communication or update on the delay.

  

  Business Response

  Date: 04/17/2025

  Hi ****, 
  
  Thank you for reaching out and providing your feedback on your SelectBlinds Order#: ********.Upon review of your order, I do show that you had originally placed the order for all 3 Traditional Room Darkening Dual Shade in the color "Crisp Khaki" and one 16-channel remote, for each of the 3 shades. I then show that we received a call from you on 3/15/25 we received a call from you, where you requested to change the color for all 3 shades to "Clay ****** due to the back order on the color "Crisp Khaki". On that same call, you requested to remove 2 of the 3 16-channel remotes, since it was confirmed that you would be able to operate all 3 shades, using one remote.  
  
  In regards to the shipping date, we do try to best advise the shipping and production dates, by providing ESD or Estimated Shipping Dates on the email communications. However these can sometimes change, due to production and shipping delays. 
  
  At this time, as all of the changes made to you order were per your request on 3/15/25, a refund would not be available. If you are interested in a different color or product, we can assist with a reorder, under our 90 Day Policy. This would allow you to remake these shades with a different color or features, or even choose new products and we would apply the original discounts, plus an extra 10% off the price of that reorder. If you would like to proceed with that option, please reach out to us at ************. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 
  

• Initial Complaint

  Date:04/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to a part of Order #: ******** that was placed on 3/19/2025. The product in question is Luxe Modern Light Filtering Cellulars in French Beret color that cost me $252.50 (including sales tax). I had ordered this exact same model and exact same color in 2023 (Order #: *******) so expected the same colored product to arrive when I ordered it again. Instead I received a lower quality product in a completely different color (purple instead of French Beret, which is a dark blue color). The color I received does not remotely match the website pictures of the French Beret color. This is false advertising. *** filed a warranty claim and it was rejected. *** reached out to the brand ambassador and it was again rejected.

  

  Business Response

  Date: 04/16/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. As discussed, store credit in the amount of $252.51 (the amount paid for the newest shade), has been applied to your SelectBlinds account and is available for use. This credit can be used either online or over the phone with one of our Design Consultants,  for any future order. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is an inch and a half gap when I pull the shade down. I ordered two of the same shade for a room with two windows. One shade is fine, the other, pictured, does not close evenly. I have adjusted the screws as they suggested, and sent in three claims with videos and photos. I filed two Warranty claims last year May 28 was approved June 21 was rejected. Its rustic Americana ***** shades 35 x 39 inside Mount, cordless, soft fold, 6 inch valance, standard liner, white, no spacer. All I want is a shade that works. I am happy to send them back the faulty shade so they can see it is not straight.

  

  Business Response

  Date: 04/16/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your Rustic ********************** for Order#: *******. After review of your order, I do show the issue with the unevenness, when raised or lowered. Due to this, a remake has been submitted, for the affected shade. 
  
  The estimated shipping date for the shade is 4/28/25 and once the shade is ready to ship, you will receive an email with the tracking information. 
  
  In regards to the original shade, there is no need to send it back. Please continue to use it, if you are able to and once the new one arrives, please dispose of or donate the original shade to a charity of your choice. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******** placed 03/09/2025 was received 03/18/2025 After installing this shade I noticed the center rail sitting at a tilted angle front to back when this "top down" shade is lowered. This is unlike the three other top down shades I have from the same company on which the center rails sit level front to back when lowered. I also have three "top down" shades from a different company whose center rails sit level front to back when lowered from the top down.I complained to Select Blinds via their website and I was responded to via text message as follows: "I understand, and I sincerely apologize for the inconvenience. However I have received feedback from the production facility. You might observe that the middle rail tilts or leans a bit towards or away from the room. This is a characteristic of the production process due to its straightforward design. If you wish to proceed with the remake, please be aware that it may arrive in a similar manner and will incur an additional cost." This same text message was received again when I responded to it indicating that it may be a bot responding.I have stated that this is unacceptable and that I want a refund but have not heard back.

  

  Business Response

  Date: 04/08/2025

  Hi *****, 
  
  Thank you for reaching out and providing this information, regarding your recent SelectBlinds order.
  
  I have reviewed your order and show that after further review of your shades a remake was needed and has been submitted, under the warranty. This has gone into production and is estimated to ship on 4/9/25. Once the shade has shipped, you will receive an email with the tracking information, to reference. 
  
  We appreciate your patience and assistance with this process. Have a great day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:04/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/10/2025 placed an order for a blind, 10416071.3/19/25 was advised via email that the order shipped via Pilot Freight tracking number 387207665.3/26/25 was the scheduled delivery date. Emailed carrier (aka Maersk) and was advised that even though they said they picked it up they hadn't received it. Called Select Blinds who said it had been picked up. Verified with Pilot/****** it had not been. Neither Select ********** had advised me of this. Since then I have had multiple exchanges with Select regarding the location of my blind, received two promises of information, and have received nothing. I leave on April 9 and cannot receive a shipment for three weeks after that date. I told this to Select and still have received nothing.

  

  Business Response

  Date: 04/08/2025

  Hi *****, 
  
  Thank you for reaching out and providing this information, regarding your recent SelectBlinds order.
  
  I have reviewed your order and show that the shipment with Maersk was cancelled as of 3/28/25, as the shade was not picked up by the carrier. We have confirmed with our production team that due to this, the order will need to be remade. 
  
  We do understand that you will not be able to receive any items for 3 weeks, starting on 4/9/25. That being said, when you are ready to have the remake submitted, please reach out to me directly at **************************************** and I will be more than happy to assist in submitting and expediting the remake of your order. 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 04/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against Select Blinds regarding Order #********, placed on February 17, 2025. The order included five Cordless Light Filtering Cellular Shades in the color Greige, with specific measurements: three at 18 1/8 W x 72 H and two others with slightly different dimensions, all for inside mount and cordless lift style. The total paid was $440.99 When I received the blinds, I was extremely disappointed by the quality and appearance. Most concerning was the fact that the blindsthough all ordered in the exact same colordid not match each other. The variation in shade between the blinds was highly noticeable and unacceptable, especially for a custom order meant to match within a single room. This was not a subjective dislike of colorit was a manufacturing inconsistency between units sold as the same ********** addition to the mismatched color, the blinds felt cheaply made, and the functionality was poor. Several of the cordless mechanisms were stiff and unreliable, making the blinds difficult to raise and lower. This further added to the frustration of what should have been a simple, straightforward upgrade to my space.Immediately after receiving the blinds, I contacted Select Blinds customer care team to request a resolution. I provided photos, a full explanation of the inconsistencies, and expressed that the blinds were not made correctly according to my order. explicitly states that defects in material or workmanship, or product inconsistencies due to manufacturing error, can be returned no cost to the customer, I was told my order did not qualify for any return Their policy also promises that if something doesnt work properly, it will be covered for up to 90 days after purchasebut this promise was not honored in my case.They refused to take responsibility for manufacturing inconsistencies or quality issues that were clearly not caused by customer error.

  

  Business Response

  Date: 04/08/2025

  Hi *******, 
  
  Thank you for reaching out and providing this information, regarding your recent SelectBlinds order.
  
  I have reviewed your order and show that we have refunded the amount of $347.64, for the two larger shades (listed below) on your order, back to the original payment method used. These are the two shades that you did advise were the two with function issues, as well as discoloration. The refund was processed on 4/2/25 and can take up to 5 business days to fully process, if it has not already. 
  
  Shades Refunded
  -Cordless Blackout Cellular Shades (43 x 65)
  -Cordless Blackout Cellular Shades (80 x 65)
  
  We appreciate your patience and assistance with this process. Have a great day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 04/08/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  C D'larenti
  
   
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two identical venetian blinds online from ************************** on February 13, 2025. One of these blinds is defective -- the slats do not close properly. The other blind works properly. Venetian blinds should close completely in both directions - with the inside edge of the slats pointing up or pointing down. The defective blind does not close completely with the inside edge of the slats pointing up. I've emailed customer service at ************************** numerous times, complete with videos showing what the problem is. SelectBlinds refuses to acknowledge that this blind is defective. Here's my most recent email to SelectBlinds, which I sent on March 25th; no reply received yet: "Hello again, Jasmine.I haven't heard from Select Blinds yet about how they plan to make good on the defective Levelor blind they sent me. I just sent a complaint to *********** about Select Blinds' poor customer service with a Levelor purchaser.I'm prepared to return both blinds and to instruct my credit card company to stop payment. But first I want to give Select Blinds another chance to rectify this. Please get in touch and let me know. Thank you.****** ******* I want SelectBlinds to repair or replace the defective blind. If they're unwilling or unable to repair or replace, I want to return both blinds for a full refund. One blind without a matching blind is no good to me.

  

  Business Response

  Date: 03/31/2025

  Hi ******, 
  
  Thank you for providing your feedback on your LEVOLOR 2" Wood Blinds. I am sorry to hear that one of the blinds is not closing upward. I have reviewed your order and the video you provided of this and do show the issue when trying to close them in an upward motion, that they will not go. Due to this issue, I have processed a remake for the affected shade at no cost, under the warranty. 
  
  The estimated shipping date for this remake is 4/8/25 and when it is ready to ship, you will receive an email with the tracking information on it. In regards to your original blinds, we do not require those back. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 18th I placed an online order with Select Blinds. I paid $671 for 3 ***** shades for my living room. After placing the order I only received confirmation of the order and no further communication regarding status. Then on March 14th I received *** tracking information from a sender in ** called Cotton Dreams. On March 18th *** delivered the package. I immediately brought the box inside only to find it open and 1 set of shades missing. I immediately called select blinds to inform them of the problem when their customer service associate directed me to call *** to see if they had it. Of course when I called *** directed me back to sender. As of today I am unable to get any resolution. I have 2 shades I cannot hang and have paid almost $250 for a shade I never received. This has been the most frustrating online experience I've had and would not use them again or recommend them to anyone. I want a full refund OR the missing shade. The two shades I did receive are no good without the third.

  

  Business Response

  Date: 03/26/2025

  Hi *****, 
  
  Thank you for providing this feedback on your recent SelectBlinds order. We are sorry to hear that one of the shades was missing, when you received the package. 
  
  I have reviewed your order and do show that a remake for the missing shade has been processed as of 3/26/25, when we spoke with you. The estimated shipping date for the remake is 4/18/25 and once it is ready to ship, you will receive an email with the tracking information on it. 
  
  We appreciate your patience and assistance with this process.
  
  Have a great day! 
  
  -Brendon