Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 blinds from Select Blinds in the color Tundra, which is cream/ off white according to their customer service representatives. I spoke with them twice. I received my blinds and they are white. Immediately I called was told to send them a picture of the blinds, receipt and boxes that blinds came out. Did that and the receipt clearly shows I ordered tundra the blinds and boxes shows white. I have been getting the run around for 3 weeks. They will only give me a 10% discount if I reorder. Thats IT!!! That is their only resolution. I will Never do business with them again. FRAUD

  

  Business Response

  Date: 06/11/2025

  Hi ******, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#:10480179 for the 2" Routeless Faux Wood Blinds in the color Tundra.
  
  For this issue, we do need to send you a sample of the blinds, in the color "Tundra", to verify the color received. I have placed this order and it should ship out within the next 1-2 business days and arrive within 2-3 days of that. Once received, please compare it to the blinds you have, to see if the color matches. In the event it does not, we will need photos with the sample next to the blinds, showing this difference. In that photo it is important to make sure the light is the same and that the label on the sample is showing/visible. Please either include those in a response to this complaint or you can email them to me directly at *********************************************************************************************************
  
  Additionally, I do want to advise that the color listed on the box or packaging may differ, as our production team will sometimes have different names internally, than what is shown on the site. That being said, the color is not incorrect, just a difference in names.  
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:06/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 7 custom blinds from Select Blinds, 5 of which were motorized. I received the blinds on 5/15/2025. Four of the motorized blinds worked perfectly but the kitchen window blind would not charge and still does not work. I called Select Blinds and was forced to commute through email and chat as they will not speak to customers on the phone unless they are ordering product. I filed a warranty claim and sent three videos of the blind not working. It is now 06/08/2025, I received an email indicating they are rejecting my claim because they havent heard from me, I completed a customer service survey yesterday evening and left an unsatisfactory customer service review, I believe this is why they rejected the claim. The product did not function from the very first day I received the blind. I will have to order all new blinds from another company to get all blinds in my open floor plan to match, because they were custom *********** attached are of the kitchen window in the up position because the motor will not charge, two other photos are of the working blinds.

  

  Business Response

  Date: 06/11/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#: ********, as well as the videos and photos you provided. 
  
  After review of the videos you sent in, I have processed a remake for your Classic Roman ****** (30 1/2" x 35") for Room: Kitchen. At this time, the estimated shipping date for this remake is 6/25/25 and once it is ready to ship, you will receive an email with the tracking information. 
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:06/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2025 M05 25 15:49:51 UTC, Andrealiquidart ************************* wrote:Our order(Order #: ********) was received with too many mounting brackets and not enough handles. Please send two additional handles.The bathroom/north blind creeps up when fully extending the top up and bottom down simultaneously.Please advise, thanks ---------- Forwarded message ---------From: ****** LiquidArt <*************************>Date: Tue, May 27, 2025 at 8:03AM Subject: Re: Select Blinds - Re: missing handles, blind creeping up To: Select Blinds <*************************************************************>The customer service needs to be much better. I'm pretty sure I was very clear what is needed. TWO *********** what do I do with one blind that is moving up when fully extended - in other words; the shade does not stay fully open when fully extended from top to bottom.Thank you ******

  

  Business Response

  Date: 06/11/2025

  Hi JB, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#: ******** and want to apologize for the missing Cordless Lift Handles, from your order. I have processed a parts order, to have the missing handles sent to you. 
  
  Please allow 2-3 business days for processing and 3-5 business days for shipping. 
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with this company has been a hassle. I had a pair of blinds that were being shipped from ***** and ***** never delivered them. They held them for days and while I was trying to figure out where they were being held, I called Select Blinds to help. Someone finally told me where the blinds were located, and that I could pick them up. I went to the ***** facility and they told me that they told the shipper days ago they were going to ship them back. I now do not know where the blinds are and no one in customer service can tell me when they will be redelivered back to me or if they are sending me new ones. Everyone in customer service keeps telling me they will email me back, which they don't, and that they have "escalated my request". No one has emailed me back and calling them proves to be no help. My order was well over $1.5k so you would think they would be inclined to be more helpful. I am disappointed in their lack of communication and resolution. At this point I guess I will keep calling them to see where my blinds are and when I will receive them since requesting a refund has also been "escalated" but no response has been sent to me. Nonetheless, I will not be buying from this company again.

  

  Business Response

  Date: 06/11/2025

  Hi Yohatzi, 
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order. I was able to review your Order#: ******** and the shipping details for each of the items on your order. 
  
  At this time, I am showing that all items on your order, have been delivered. These include the items from your original order, placed on 5/12/25 and I have included the ***** Tracking numbers, below, for reference. 
  
  Additionally, I do show that 2 of the shades on your order for Room: Kitchen | Sink Right and Room: Dining Room have remakes that have been submitted and are still in production. As soon as they have shipped, you will receive an additional email with the tracking information for them, included. 
  
  ***** Tracking Numbers
  -447742879765
  -447742879125
  -881402693529
  -881378313878
  -440513811063
  -288747659640
  
  We appreciate your patience and assistance with this process. Have a wonderful day! 
  
  Thank you. 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Honeycomb Blind with remote in October of 2025. The blind was excellent until the battery was no longer working in the remote. I have attempted to get a representative to resolve this issue repeatedely. I worked with ********** the 1st time via phone and never was able to charge the blind with the cord provided. I asked for a new cord. I never received one. I asked a friend to help, we finally used her cord and the blind recharged correctly. I attempted to pair the blind to the remote using the video provided. I understand the P2 process. I reached out last week and finally got a text tonight. They are reviewing my order 40 minutes later, no response. When I charged the unit I had to duct tape the cord to the wall abovel to get a connection. Might the motor be angled up higher then I can reach? I am looking for solutions but am unable to get any type of assistance from Select Blinds. I would hire someone to repair it but I am told no one is available. They were available to install but NOT to repair.

  

  Business Response

  Date: 06/05/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds order. I was able to review your Order#: *******, regarding your cellular shade. I am sorry you are experiencing this issue with the remote and motor.
  
  To best assist in seeing what may be causing this issue and the steps to correct it, we will need a video of the issue. Please attach this video in a response to this complaint, for us to review. If the video will not attach or is too large, you are also able to email it directly to me at ********************************************************************************************************* 
  
  I appreciate your patience and assistance with this process.
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 8 shades from this company in May 2025, disregarding the general cheapness of the product, one of our shades broke within a month of having it. I tried using the support chat, I tried emailing, I finally got through to someone using their text messaging and it literally took the support agent about 2-3 days between each reply. When I expressed my disappointment, he ghosted me and never replied to the texts again. When I tried to call the number on their website, it said the call cannot be completed as dialed. So now its June and my issue has not been resolved. Never in my life have I experienced such terrible customer service and bad business practices. The agent said his name was *******.

  

  Business Response

  Date: 06/04/2025

  Hi ******, 
  
  Thank you for reaching out and providing this feedback not just on your recent SelectBlinds order, but with our **************** team. I can assure you this is being reviewed and addressed. 
  
  I was able to review your order#: ******** and do see a remake has been submitted for this issue. The current estimated shipping date for this remake is 6/18/25 and once it is ready to be shipped, you will receive an additional email with the shipment information. 
  
  I appreciate your patience and assistance with this process! Have a great day! 
  
  ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/04/2025

  Yes you finally replied to my messages shortly after I filed this complaint. But I did not approve that solution, you just immediately started the process of shipping a replacement after TWELVE days of ignoring me. My dissatisfaction goes so far beyond a replacement at this point. I also previously expressed that all of the blinds are of trashy quality anyways and that complaint was ignored. I specifically asked for a refund or credit, and that was ignored. 

  

  Business Response

  Date: 06/05/2025

  Hi ******, 
  
  Thank you for your response. I apologize for that misunderstanding. At the time this BBB Complaint was received, I show that the remake had already been submitted and provided the details for that. 
  
  After further review of all communication with our **************** team, I do show your request for a refund. For the one affected shade, I can assist with this process, but I would also like to clarify if your request is for the entire order to be refunded as well? If so, we will need a video showing the defect/issue with each shade, so that we can submit that request. Please provide a video for each affected shade and specify which shade the video is for. If those are unable to be attached in a response to this claim, you are welcome to email them to me directly at ********************************************************************************************************* 
  
  I appreciate your patience and assistance with this process.
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not recieved my blinds and ***** never recieved them eigher.Its been about one month since I ordered them.

  

  Business Response

  Date: 06/05/2025

  Hi *******, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds order. I was able to review your Order#: ********, partnering with my production team to see what may be causing the delay in shipping for your order. At this time, it appears the order was lost in transit and unable to complete delivery. Additionally, as this product is no longer available, so I am unable to submit a remake for you. 
  
  Due to the above items, I have processed a refund in the amount of $77.21, for the full order, back to the original payment method. Please allow up to 5 business days, for that to fully process. 
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blinds were shipped with two blinds taped together with the one being longer than the other. The longer blind inside was cracked. This was for a shore condo so it wasn't installed until we started to get the condo ready for the summer. There was no visible damage that would indicate that the blinds inside would be broken.Select blind says under their warranty they will replace their blinds under warranty regardless of the issue if the blinds are under warranty. They have rejected my claim. And looking at reviews online it seems to be common practice to reject any warranty claim.

  

  Business Response

  Date: 06/03/2025

  Hi *******,  
  
  Thank for reaching out and providing this feedback on your SelectBlinds order and experience with our **************** team. 
  
  I was able to review your order, as well as the photos you provided and have processed a remake, for the damaged blind on your order. The current estimated shipping date for the remakes if 6/10/25 and once they have shipped, you will receive an email with the tracking information on it. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:05/31/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Date: April 21, 2025 Order Number: ******** Total Order mount (including sales tax) $767.51 Package ID (shipped via FedEx): ****** Partial Delivery: May 05, 2025 Issue: Ordered blinds for sliding glass door, only the slats for the blinds were delivered. I contacted customer service on May 05 to report the issue. Since then there have been multiple email exchanges, and six different customer service representatives and a Brand Ambassador involved, all committing that the balance of the order has been shipped and that a tracking number is forthcoming. As of May 31, no tracking number has been forwarded and the balance of the order has not been received. I cannot hang blinds without the header and other required hardware. I want a full credit back to my credit card. I do not want a store credit as I do not trust this company to get an order right, and I still need to cover that sliding glass door. I have uploaded a Word document, detailing the phone call and email exchanges with this company.

  

  Business Response

  Date: 06/03/2025

  Hi *****  
  
  Thank you for your email and for providing that information, regarding your experience with SelectBlinds. I want to apologize for the issues you have experienced up to this point, as that is not what we aim for, with any experience our customers may have. 
  
  I have processed a full refund of $767.51, which has been applied to the original payment method for your order. Please allow up to 5 business days for that process to complete. 
  
  In regards to the parts you have received, so far, there is no need to return them as you are welcome to dispose of them. 
  
  I appreciate your patience and assistance with this process and hope you have a great day! 
  
  Thank you and have a great day! 
  
  – Brendon, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 06/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, I placed an order for 2 classic cordless woven wood shades in ********--loved & paid $200. April 2025, one of the blinds broke. I contacted Select Blinds customer service chat,sent a pic, issued a replacement. Color of the replacement shade is nowhere even close to the one I originally ordered.Contacted again--asked me to remove the shade and lay it next to the old one. A ticket was created on my behalf and the facility addressed my order concerns, explaining that the reason for the discrepancy in the name is that we cannot guarantee color matching across different batches. However, if I examine the material they are indeed the same. Thank you! NO, absolutely not thank you. I responded to the email and did not receive any correspondence back. Again, I called and received a new representative and spoke to them and sent pictures of what I am dealing with. Again, I received an email saying the production facility is requesting my assistance in locating the dye lot number on the remake that I received. I took the picture and sent them, even stating that the dye lot numbers on both shades match, but there is obviously a huge discrepancy. I have yet to hear anything back and its been days.May 12th-customer service representative emailed me let me know that they were currently awaiting a response from the production facility. May 15th-another email again asking me to check the dye lot color of both of my products and provide the dye lot number of my original purchase and the new item I received; I did. May 16th received an email saying thank you for your clarification on this matter and once again they have reached out to the production facility. Follow up emails on May 19th, 20th, 22nd-no response.May 27th called; asked for the resolution I would like. Told them since they cannot guarantee me an exact color match, if they would be willing to send me 2 blinds to guarantee matching--said 48 hours I'd have a response--May 31st, nothing.

  

  Business Response

  Date: 06/03/2025

  Hi ****,  
  
  Thank for reaching out and providing this feedback on your SelectBlinds order and experience with our **************** team. 
  
  I was able to review your order, as well as the photos you provided and have processed remakes for both of the shades on your order, to ensure that that are matching from the same dye lot. The current estimated shipping date for the remakes is 6/13/25 and once they have shipped, you will receive an email with the tracking information on it. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 06/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********