ComplaintsforSelect Blinds

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Filed a warranty claim 6/13/2024 for parts have been told numerous times it was shipped also have been told numerous times it has not shipped. After a dozen phone calls and emails still no warranty parts. Going on 8 weeks now have been told ************************************** 24 to 48 hours with no calls back. My last call to them was 8/2/2024 spoke with ****** (that's the name he gave me) told me someone will get back ***** hours. So, seeing now that getting it repaired under warranty is not going to happen feel a refund is in order. Thank you, ***************************,

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/26/24 I placed an order for 3 blinds from Select Blinds for $828.02. When choosing my order, it says right on the screen, will ship in 5 business days. This was a Friday when I purchased these. After I purchased these, I reviewed the email that was sent to me over the weekend. It now says they will ship on Aug 9th. I would have NEVER ordered these knowing they would change the shipping date to Aug 9th. I immediately called them Monday morning, 7/29/24 and upon checking their website, the status was still "order received" and was not in production. I asked if they were in production yet and they confirmed they were not. I then asked where the blinds were shipping from and they said "******". Even though their address is listed as Arizona. So, I knew there was no possibility to ever get to me on the dates I needed them, which were Aug 9th. (the day they were not set to ship). I have screen shots of the order not being in production on 7/29 and this morning on 7/30. I spoke to ******* who said she was getting a hold of production to cancel the order and to allow 24 hours. I waiting the 24 hours and now ****** said they were in production. I have a screen shot from this morning showing they were not. They refuse to stop the order even though they are falsely advertising their ship date and updating that date AFTER someone makes the purchase. They are also misleading by advertising they are out of ******* yet shipping from ******. I am asking for them to cancel, which they refuse to do. I am requesting a refund and do not want the blinds to be shipped to me, to be received a month after I need them! I just saw all of the other complaints on here for the same reason. Someone has to stop their false advertising! It's unethical.

  

  Business response

  08/01/2024

  Hello *****,

  Can you please email me the pictures you have at **************************************** so we can discuss our options. I see the ************* blinds were shipped out 7/30/2024, and the Woven Wood Shades are estimated to ship out by tomorrow. 
  
  Thank you! 
  *****, SelectBlinds Brand Ambassador 

• Initial Complaint

  07/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The blinds are awful quality letting in more light than my curtains that were 1/4th the price. When I made a complaint to request a refund the ONLY option was to try to get me to buy a NEW set with no refund option. The price is outrageous considering the awful quality. I wanted a refund and was essentially told to either buy a ANOTHER one or leave.

  

  Business response

  08/01/2024

  Hello ******, 
  
  I am very sorry for the issues you have experienced. What I can do for you is provide partial store credit to reorder a product that fits your needs. I would like to make things right for you, so please let me know your thoughts on the resolution. 
  
  If you have any questions, please email me at **************************************** so we can discuss our options. 
  
  Thank you! 
  
  *****, SelectBlinds Brand Ambassador 

  Customer response

  08/01/2024

  I do not want your product anymore. It allows more light in than my 30$ curtains did. For the price this product is way out of line. I do not want store credit for something that is not a quality product nor do I want to take the time again to install a new one for the chance it lets in the same amount of light. I would like a refund. I tried uploading an image of the light bleeding through but it wont work. 

  

  Business response

  08/09/2024

  Hello ******,

  I have gone ahead and processed a $206.45 refund back to you. Please feel free to email me at **************************************** if you have any other questions.

   

  **********;

• Initial Complaint

  07/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On June 10, 2024, I placed an order for four motorized ***** shades. Instead of the four motorized shades I had anticipated, I found only one motorized shade included in the package. To my dismay, the other three shades were non-motorized, and to make matters worse, one of those non-motorized shades was not even the correct size for my window. This mix-up left me feeling not only disappointed but also perplexed by the lack of attention to detail in processing my order. In an effort to resolve the issue, I reached out to customer service, hoping for a swift resolution to this inconvenient situation. However, my experience only grew more tedious as I dedicated over four hours to navigating through lengthy hold times, being transferred between different representatives, and explaining my predicament repeatedly in hopes of finding a solution. Despite my persistence, I was met with vague responses and assurances that the issue would be rectified soon, but with no concrete timeline or resolution in sight. The lack of effective communication and resolution from the customer service team has left me feeling unheard and frustrated, as I now find myself with a partial order that does not meet my needs, alongside the daunting prospect of having to continue this exhausting cycle of follow-up calls and emails in hopes of finally receiving the shades I originally ordered. The entire ordeal has not only tested my patience but has also cast a shadow on my shopping experience, making me reconsider my future purchases from this company.

  

  Business response

  07/24/2024

  Hello ******,

   

  I noticed on your order that only 1 was made motorized, did you not get a confirmation email? Do you happen to have proof that when you placed the order it showed all of them as motorized.

   

  Please let me know the answers to the questions above so that I can look into this.

   

  *****

• Initial Complaint

  07/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sent unusable product, wrong size on one item, reordered and won't let me cancel after one day. I should have installed usable one first before reordering as it was mounted crooked on roller. Spent hours trying to call make contact. RIP OFF

  

  Business response

  07/23/2024

  Hello Chip,

   

  I looked at your order and see that you admitted to the inverting the measurements on one of your Shades. We had offered to remake it for you at a discounted rate that you agreed to, but then it looks like you cancelled the remake the next day. Please let me know how we can assist you further, as we have provided our options that you have declined.

   

  Thank you!
  *****, SelectBlinds Brand Ambassador
  
  

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered a set of Blinds that I received in October 2019. Came with a standard 3 year warranty. 3.75 years later One of the blind's cords broke, and is unrepairable. Theses are expensive blinds. I expected MANY years out of them.... not the built in obsolescence to have the blinds break 9 months after the warranty period. By contrast, I have ********* "Everdyday Essentials" blinds in my bathroom. 10 years old and still going strong for $8.50 vs the $80 I paid for Select Blinds product. I really hope that Select Blinds is proud of themselves, knowing that the cheap blinds from ******* have 300% MORE durability than their expensive product. In fairness they offered me 10% off my next order which pales in comparison the 40% I received on my initial order. Still.... $80 blind vs $8.50 blind... and the cheap version outlasts them. They are selling you c*** quality for a premium.

  

  Business response

  07/23/2024

  Hello *****,
  
  I have put in a request for a resolution on one of those Blinds. Once I hear from production, I will update you on my findings.
  
  *****,

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order on June 29th. On July 2nd I received an email that my items are backordered and are not expected to ship until July 29th. I reached out immediately asking for the order to be canceled as they need to be installed in a rental property and the tenant will already be moved in by then. The process of contacting customer service involved calling a number and being sent a text that you respond to. I did not receive a response until July 6th and was told they had reached out to the production company to cancel the order. Today July 8th I receive an email saying the order cannot be canceled.I reach out again and go through the same phone call to text process. It is unacceptable that an order that cannot be shipped for 27 days cannot be canceled. Within an hour I get a response saying the item so no longer backorderd but they cannot provide me with an updated ship date. This makes me incredibly un trusting of the dates I am being, and not being provided. And worried about the overall production if they are claiming parts are not available but when requesting to cancel suddenly they are available. I still lack any set ship date and am just being told they are being produced and I cannot cancel.

  

  Business response

  07/09/2024

  Hello *****,

   

  Do you have an email or any conversation you can send me showing you contacted us to cancel after being told this was on backorder, which would've been on or around July 2? 

  Please email me at **************************************** so we can discuss how I can help make things right.
  
  Thank you!
  *****, SelectBlinds Brand Ambassador
  
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed a sale order with the business on 7/4/24. There was a sale that was supposed to end that day. I rushed my order and did not wait to receive samples. I just checked and the sale is still going on, and is offering a large discount. I would like to receive a refund for the difference in price, as I placed my order off of the incorrect assumption that the sale would end of the date listed on their website. I paid $414.81 and the estimated order total online is currently $376.36.

  

  Business response

  07/09/2024

  Hello *****,

   

  I have gone ahead and processed a $35.54 refund back to the card on file.

  Please email me at **************************************** if you need to discuss any other issues..
  
  Thank you!
  *****, SelectBlinds Brand Ambassador
  
  

  Customer response

  07/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought blinds in early June 2021 with a promised 3 year warranty. They sent the wrong item and it took them over a month to send the correct item, arriving in late July. The item broke in the end of June 2024 (within 3 years of having received the item), and they refuse to honor the 3 year warranty saying it was expired and the warranty does not extend to when we get the correct item. By initially sending the wrong item, they effectively decreased their promised warranty window and refuse to honor it..

  

  Business response

  07/08/2024

  Hello *******,

  Can you please let me know what the order # is? I looked up your info and only saw an order from 2022 for order #*******. Once you can get me this, I can look further into resolving this issue.

  Please email me at **************************************** so we can discuss our options.
  
  Thank you!
  *****, SelectBlinds Brand Ambassador
  

• Initial Complaint

  06/25/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Received 2 blinds from Select Blinds totaling $918.61. When they were received, you could see a white roll at the top and I was not told they would look this way. I called ******** at **************** on 6/7/****** told her about the problem and she said that all of their order phone calls are recorded and that they would go back and listen to my order phone call and if the person from Select Blinds did not mention that the roller would be showing with "white" that they would replace my blinds and send me new blinds with the roller coming down in the opposite direction so only "Mesa Gray" would show. I was happy to hear this as I knew it was never discussed. On 6/10/24 Select Blinds left me a voicemail to send them more pictures which I did. On 6/12/24, Select Blind send me an e-mail saying that it is "normal" to see the roller tube and basically to set lost. While of course it is "normal" to see the roller tube, it is not "Normal" to have ***** white showing thru on your $1,000 blinds, and they have two different ways to roll the blinds....e.g., one where the white shows and one where it does not. Since they did not discuss this with me during my phone recorded order which was handled step-by-step with their ordering "designer," then I need to be sent the shades remade where only the color gray that I ordered will show.

  

  Business response

  07/03/2024

  Hello,

   

  I have put in a message with our production team and am waiting word on the possibility of remakes.

   

  I will contact the customer once I know more.

   

  *****,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩