ComplaintsforSharp Manufacturing and Contracting

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 2022 - Coating back patio. Price $1117.78 I had been promised a warranty. I sent email 8/16/22 with pictures that there were at least 2 dark spots on the faux grout that needed fixing. They responded that they would put in a repair order but it would be at least 4 weeks before they could come out. March 15 2023 I sent another email that I had not been contacted about the repair. I also added that it appears the preparation of the concrete was not done properly. I sent pictures that water is pooling by the foundation instead of flowing away from it. I never had this problem prior to there coating the back patio. The responded the they have put in in for a repair and will contact me with the date and time of arrival. As of today, I still have not been contacted.Today I filed another complaint through their "contact us" on their website.Water sitting for hours against the foundation has to be detrimental. The picture from today shows the standing water since 10am this morning when I washed the patio off with the hose.

  

  Business response

  09/14/2023

  we understand customer has concerns and have a schedule date. we will continue to reach out to customer or customer can reach us at ************ so we can communicate the day and time for warrantee work to take place. 

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Sharp to have our cement patio decking textured and painted in November of 2022. They applied the texturing and painted, leaving quite a mess on our artificial grass and landscape rock which we cleaned up ourselves. After the first few weeks we noticed that when the decking got wet there were multiple bare spots left without paint. We knew we had a 2 year warranty so we called and a man came out and attempted to repaint those areas. This did not solve the situation and now there are more areas without coverage. We called again and the same man came back yesterday, 4/19/2023, was extremely rude and disrespectful and argued with my husband about continuing to touch up the areas versus reapplying the paint correctly. My husband continues to call, leaves messages and has asked to speak with the general manager but has had no luck in connecting. The man that has come out both times says that they will honor the warranty and just keep coming out in their time frame to repaint which obviously isnt the resolution nor what we paid for. We hired Sharp based on their reviews and are extremely disappointed with their quality of workmanship and their customer service responses.

  

  Business response

  05/02/2023

  We have talked with customer and come to a resolution to their concerns 

• Initial Complaint

  03/05/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We hired this company for stamped concrete. Within a few weeks of concrete work completion we noticed they concreted over a hot water tank relief pipe on our patio. I have called (not documented) and sent emails (+15-all documented) since June 14, 2022. Some replies, some promises, some no response. Had General Manager, ****, visit on January 14, 2023. He promised a future call that day or following week for scheduling to fix the issue. Emailed January 26th; response was 'will schedule soon'. It's now March 5, 2023. Almost 9 months with no resolution, no schedule for resolution and unacceptable customer service. In addition, they initially charged sales tax based on ******** tax rates (their office location vs ******* rates where work was completed) and didn't reduce the sales tax rate as legally required (they don't break out materials/labor on invoices). I questioned this multiple times. It was eventually resolved via payment to me for difference once I sent them an email I received from *************** with facts on the taxation laws. Unethical practice that likely goes on unaddressed because most people aren't aware of the law.

  

  Business response

  03/13/2023

  Our records show we have been in contact with customer in as much as there is a scheduled date for a tec to address customers concerns this week that customer was notified of a week ago. 

  Customer response

  03/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I Had Sharp Contracting paint my pool deck on June 1 2022. My wife had picked out the color and when they had come to paint she was not home. They painted the deck and when she got home she told me that was not the color she picked. We did not complain however the painter missed several spots. I called to tell them the mix up and was told the painter was no longer employed with them but would have someone take a look at the job. The woman for Sharp tried to tell me I owed them money which I did not and then noted everything was paid in full.I was told someone would come down but paint would be delivered so I could touch up. When they delivered the paint they sent the paint it was supposed to be and was a yellow cream color not a darker brown. I called again to tell them and the woman the issue and she said well what do you want. I said the matching paint and I will fix the poor job the painter had done. I was told someone would come down and look at it and bring the correct paint. That was 7 months ago I have called and have left many messages that were supposed to be returned. They never have called back,This company should never be used if you cant go and walk in to the company. I am totally not satisfied with Sharp Contracting.

  

  Business response

  01/25/2023

  We have made several calls to customer to help with the concerns, will continue to reach out 

  Customer response

  01/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  12/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sharp contracting cashed our check #**** in the amount of $1,428.69 on July 14 2022 via atm (it has an atm transaction number on the back of the check. On December 28 2022 they deposited the same check. Apparently they had made a copy of the check and deposited the copy. The back of the check is different on the second deposit. Check #**** in the amount of $1,428.69. They refuse to call us back.

  

  Business response

  12/29/2022

  ***** Fargo informed Sharp Contracting  that the check did not clear so we processed the check again.  

• Initial Complaint

  12/05/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I can send you email exchanges and dates. We gave them over $400 deposit to resurface our pool deck, and they said theyd have it done by the end of November. I have the contract in my emails. Now they arent returning my emails, and the receptionist always says the manager is unavailable. They owe us our deposit because they didnt keep up their end of the contract. I called them and emailed them about scheduling, but they still havent. Their reviews are mostly really bad, so it seems like a fraud. Please read yelp reviews. I think any good reviews must be from their own family or friends, because most people have complained and given bad reviews of their communications and work. Please help us resolve this issue with them. We just want our money back, and then walk away. We would like a full refund of the deposit we paid to them. I can upload or email to you our contract/invoice/emails.

  

  Business response

  03/02/2023

  we resolved customers concerns 1/12/2023
  

  
  

  Customer response

  03/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  08/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Sharp Contracting was hired to refinish our pool patio. The job was unsatisfactory and they were called repeatedly to come fix it. After two months of repeated phone calls to Sharp requesting a time when they'd be out to fix our patio, two different men from the company put the first coat down and did not return, giving multiple excuses why they didn't show up. After calling Sharp to inform them their men didn't finish the job, ********************* called ******************* and ********, was accusatory ("what's wrong with your house? Your job is costing me money!") and threatening. After barring any representative from Sharp onto the property, **************** called and was conciliatory, telling **** in a voicemail that "you're not going to get anywhere with anyone else, you have to deal with us." A check into ******************** background revealed he had a Class 6 charge that was downgraded to a misdemeanor related to personal safety some years back. For that reason, we opted not to have him come to our house. The guard at the community gate was informed.A further check of recommendations on various websites such as ******* Yelp, etc., revealed we were far from being the only customers **************** has threatened when their projects with Sharp were unsatisfactory. As we are aware that comments can be both positive and negative for many reasons, we relied heavily upon the BBB for any problems with Sharp that *** have arisen with customers in the past. Sharp Contracting has an 'A' rating from the BBB.All calls to Sharp and interactions, including photos of calls made and received to and from Sharp are extensively documented with date/time/persons/results as are photos from both times the product was put down and the bubbling and crystallization that occurred.

  

  Business response

  08/31/2022

  We have talked with customer on the different ways and option they can chose to allow us to resolve their concerns. 

• Initial Complaint

  07/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We hired Sharp Contracting for concrete stamping overlay/staining/sealing, concrete/pool deck resurfacing and new construction of a swim spa pony wall/pad and surrounding deck. Sharp consistently demanded advance payments, regardless of completion of work and threatened to pull the crews and walk off the job any time we questioned the payment requests. We have currently paid $38,863.72 for $35,524.10 worth of work. We informed them that we will not use them for the remainder of the scope and requested an adjusted accounting to ensure we were paid in full for all services rendered and request a refund for any over payment. Instead, we received a preliminary lien notice with the entire contract value of $46,650.94 indicated, even though $11,126.84 of the work had not been scheduled or completed. Of their total, $1,500.00 was an un-authorized change order added for additional demo and hauling, which they did not discuss with me, nor get approval on. In the time frame that they sent the revised invoice with the additional charge, no demo or hauling had been done. We are requesting assistance in getting a finalized accounting from Sharp and collecting a refund for any amounts over-paid, as well as ensuring they handle any current and future warranty issues.

  

  Business response

  07/22/2022

  This customer has been very deceptive in many different areas of our dealings with him, we are meeting with him to find best way to depart from him and his way of doing business.  

  Customer response

  07/22/2022

  I do not acknowledge or agree that I have at any point been deceptive with Sharp Contracting.  My email correspondence clearly shows that I have paid the progress payments as requested and asked for clarification when I felt I was ahead on payments in relationship to the work completed.  My questions were met with demands and for that reason, we no longer wish to do additional business with Sharp Contracting.  We have an appointment on Monday, 7/25 between 10:30am and noon for a Sharp Contracting representative to go over every line item in the scope on site for us to determine final payment status.  We will send an update after that meeting.

  

  Business response

  08/04/2022

  met with customer and he owes ********************** money. 

  Customer response

  08/06/2022

  A site visit was conducted and the accounting was revised.  Their finalized accounting shows a balance due to Sharp of $847.51, pending the reversal of the $1,500.00 unauthorized credit card payment.  Sharp is being very helpful in resolving the matter and I am satisfied with their efforts.  We are currently confirming the reversal of the $1,500.00.  Once that is confirmed, all matters will have been satisfactorily resolved.

• Initial Complaint

  06/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 25 - ****** from Sharp Contracting came to the house, measured and provided an estimate for the patio ******************* work.March 26 - Went to showroom to select the finish (Earth Stone) and left a deposit of $775. A 20% flex rebate was given so they could schedule work to be completed within 4 to 6 weeks of this date, making May 6th as the latest completion date.April 26 - Sent an email to Sharp Contracting asking for an update on scheduling the work since I had not heard anything. No reply to email.April 28 - Called Sharp Contracting to get a status on scheduling the work, recording said they would call back. Waited two days and no one called me back. I didnt leave a message because the recording said it wasnt necessary to do so.May 2 - Called Sharp Contracting and left a message asking for an update on scheduling the work. Waited two days and no one called me back.May 6 - Went to Sharp Contracting showroom to get a status on schedule and complained that no one returned phone calls or replied to email. Was told I would be called and work scheduled next week. On May 9th work was scheduled for that week.May 12 and 13 - Work was started Thursday afternoon and was completed by late afternoon on Friday. This is one week past the 4 to 6 week window that was promised so they did not meet their time deadline.May 16 - Visited the Sharp Contracting showroom and expressed my dissatisfaction with the work. I explained that the colors were significantly darker than the showroom colors we selected, the surface was rough and not smooth, and there were several areas where black splotches of paint were left. I was told someone would get back to me by the end of the week and I have not heard from them. Based on this, I submitted a dispute with my credit card company for the two charges made totaling $2,882.92. This dispute is still in progress as of June 24 June 22, went to the showroom, was told I would be called but no contact as of 6/24

  

  Business response

  06/30/2022

  We currently have a pre lien against home due to non payment , and a work order to address customers concerns in the schedule. customer can call office mon-fri 9-5 to receive date. 

   

  Thank You

  Customer response

  06/30/2022

  I did pay this **** in full on May 13th, the day the work was completed. However, given my dissatisfaction I went to the showroom on May 16, expressed my dissatisfaction and requested someone to come out to view the work and resolve to my satisfaction. After waiting a week after that and getting no response from them I initiated a dispute with my credit card company. They have issued a temporary credit. Sharp Contracting has NOT contacted me from that point. I went to the showroom again last week to restate my dissatisfaction and mentioned I was there on May 16 and was told then I would hear by the end of the week and never did. 

   

  The work was completed one week after the May 6th completion date deadline. I've reached out through email, phone and in person at the showroom and they have never gotten back to me.

  

  Business response

  06/30/2022

  Customer reversed charges " non payment"  which has put a pre lien on his home .  Customer has always been in the que for scheduling to address his warrantee work  due to staffing and supply  issues wait times are longer than normal. 

   

  Thank you 

  Customer response

  07/01/2022

  Sharp Contracting has NOT informed me of any issues with their ability to address my dissatisfaction. Never told me about supply issues or any other issues that prevented them from sending me an email or calling me to let me know of these issues.

  Given they finished outside of the promised deadline by one week and never responded to or acknowledged my dissatisfaction with their work I filed a dispute with my credit card company. The credit card company has my documentation and issued a temporary credit.

   

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  January 5, 2022. Sharp Contracting came out to redo pool deck.There was an Optional French drain on the invoice. $1077.75 The ******* "Coco" and I discussed the French drain and where it should go. I paid Deposit for the work on 10-15-21 of $1752.63 by check #****.On 01-05-22 I paid $7343.02 by check #****.I would owe $500 more once they came to complete the finish painting of the deck in 4-6 weeks.However, when I went out after the deck was cured (mid Jan) I noticed the French Drain was not there and the end of the deck was oddly finished (empty gap) in the walking space. I called January 17th and sent pictures and spoke to the manager "****". **** stated the french drain would go in the gap at the end and to the end of the yard. I informed him that was not the location agreed to with "Coco". After 20 minutes of **** telling me they are professional, long time in community good priced and to "fix" the empty hole would cost me an additional $500. I told him I would fix the hole myself and since the French Drain was Optional and was in fact not provided I would like a refund for the French Drain which he agreed by phone.The paint crew came out and finished and provided me an invoice that the difference would be -$680.14, the difference for the French Drain and that we should be getting a refund. However I waited 3-4 weeks and the refund never came. I called and spoke to a women that typically answered the line and she said **** would get back to me on the refund. I patiently and calmly called every Monday from Feb to April leaving polite messages that I still have no refund. Once in April she answered the phone again and told me they don't have checks there and **** would have to figure out how to refund me and he would call me. Now end of April no call. I just want my refund of the difference of $680.14 for the optional work/product not provided or completed.

  

  Business response

  05/12/2022

  the customer changed the scope of the contract, due to the changes being so small we are happy to adjust. 

  Customer may call our office M-F 9am to 5pm ************ to resolve 

  Sharp Contracting 

   

  Customer response

  06/01/2022

  Requesting to reopen my case/ rebuttal

  Issue still not resolved. 

  On 05/23 I got a hold of **** at Sharp and they said they would refund me $400. 

  I stated the invoice/ receipt said I overpaid by $680.  They asked me to send the receipt.  

  Then I received the email below on ***** (see a few down) that they really don't owe me anything!  

  Then on ***** they sent me an email sayin they owe me $480 not $680.

  I sent them the 2 original signed receipts and the math calculations below to show the 2 original receipts are accurate and they owe $680.  

  I have not heard back from Sharp since *****.

  I checked my back account and no refund into my account yet.

   

  Thank you for your help.

  ***************************

  

  Business response

  06/02/2022

  office has been under staffed and takes longer than usual to respond, office will reach out or feel free to call us 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩