Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Had GM Contracting, LLC paint the exterior of my house. They used a lower grade of paint than I asked them to use without me knowing ahead of time. I only realized it when they left the unused paint which was basically colored water. When I confronted this with them, they told me the paint was a premium paint. I had told them I wanted ****************************** paint which was a SUPERIOR (more expensive) paint. I never received a receipt which I requested several times breaking down the paint price. They did not power wash the house before painting and painted over all the dirt on the house, which makes for a "rough" texture. When I had them return to show them touch-up areas (which were extensive) the first few spots I tried to show them, they denied the paint was covering the spots and when showing them the 2 different overlapping, I was told "You can't expect it to be perfect". Yes I did expect it to be perfect for a $4500 price tag using lower grade paint I didn't approve of. I never got through the list of touch **** because they wouldn't admit wrong doing and I figured they wouldn't make it right with that response. I believe I was overcharged, lied to about the paint. I would like to be refunded for all paint expenses and amount to purchase **** ******* EVERLAST to repaint.
Business response
05/20/2022
Hello *************************,Im writing on behalf of *************************** Complaint.We at GM Contracting LLC,Have went above and beyond to satisfy ***************** she is very unrealistic and unreliable weve been it at her home three different times to correct her complaints witch are very minor the last time we where there she refused to let us take care of anything she was complaining about. Im very sorry to have such a complaint against my company as Ive been doing this for over 30 years and never had to deal with anything like this.Once again weve tried to help ***************** but she will not comply!!!Customer response
05/20/2022
For one thing...THEY SPELLED MY NAME WRONG!! When they come to my house they send THE OLD MAN Who claims he knows what he is doing..HE DOESN'T. I initially dealt with ****** and assumed that's who was going to do the work. I PAID $4500 to have a HORRIBLE paint job done on my house. THEY USED A CHEAPER PAINT THAN WHAT I REQUESTED THEY USE and then they tried to pass it off as a higher quality of paint...it wasn't. I had to rebuy paint and pay again to have my house painted correctly....THAT OLD MAN IS NOT A PAINTER. THEY LIED...CHEATED ME... STOLE MY $4500 AND DID A UNQUALIFIED PAINT JOB.
THEY DID NOT TRY TO SATISFY ME...****** WOULD NOT COME OUT HERE TO SEE THE HORRIBLE PAINT JOB ON THE HOUSE.
THEY ARE NOT TELLING THE TRUTH...
Business response
10/27/2022
Customer response
10/27/2022
I do not accept their response.Business response
11/16/2022
Hi ******,Im writing you to say that weve tried to come back to take care of the complaints that this customer has had. Unfortunately she will not allow us to do so. So Ive been this business long enough to know that some people are just looking for something for nothing, Im very sorry to say.Customer response
11/16/2022
You sent an old man who couldnt see and a young boy who couldnt operate a paint sprayer to paint my houseI was never made aware that **************** who gave me the original estimate was not going to be the one doing the work. A cheaper paint was used than I requested and I NEVER EVER received a receipt although I requested it numerous times.
I had the hire REAL painters to repaint my housethats how bad it was! When the old man came to look at the repairs I wanted repainted, he looked at a few and told me I couldnt expect it to be perfect!!
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.