ComplaintsforRideNow Powersports

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  5/22/24 purchase date ****** I was told by the salesman *******, that all motorcycles are inspected, and they make sure everything is working as expected before selling any used vehicle to customers On 5/22/24, I drove off with the vehicle, got to end of parking lot, and the engine light came on. I took the slingshot back the same day. They told me they would need one day to fox the issue. They had the car two days and when it was delivered, the car was having issues shifting gears and the front fenders was loose and not bolted down. This could be a dangerous issue. I spoke with the Sales Manager *****, and the Service Manager Red. They apologized for the issue, which was the second time, I had to bring something to their attention, that should have been caught before they put a slingshot on the lot for sale! At this point, I ask to speak with the General Manager *****************, he said they will make it right, if not I could get a refund and apply to a new slingshot. At this point, they replaced radiator, the console for shifting, USB port, speaker, and bolted the fender down. Because of all these problems for a slingshot that was still at the dealer, that I paid cash for and could not drive. I ask to meet *** in person to discuss my concern, he told me to talk with is sales manager, so I guess he was too busy to meet with me. The dealer decided they would only give me ****** for the slingshot. Keep in mind I was told I could get refund and all of the issues mentioned above for the inconvenience I experienced, because of Ridenow Powersports not making sure all its slingshot should be fully inspected before selling to consumers. On 6/18/24, finally got the chance to drive the slingshot, and now I discovered its leaking oil!!! I want people to be aware of this dealer practice. This is not what I EXPECTED from a dealer ship, who boast about excellent customer service.

  Business response

  06/27/2024

  We appreciate the opportunity to provide additional information related to this matter. There are reconditioning and inspection protocols that our staff completed for all used vehicles prior to making available for resale. Unfortunately, with used vehicles, it is difficult to know the full service history or speculate when a part will ultimately fail. Our staff has addressed and resolve each issue that ******************** has brought to our attention. We did discuss the option of trading up to a brand new machine, but an agreed upon price could not be reached. ******************** has chosen to keep his current vehicle and would like the opportunity to evaluate any further concerns that he may have. 

  Customer response

  06/27/2024

  The general manager said if I wanted to trade the slingshot in for another vehicle, they would do that, however, when working with the sales manager he offered me ***** less that what I paid for the unit a few days earlier. Also the mention the slingshot spent more time at the shop than in my possession. I express my concerns to the dealer that I was not comfortable with keeping this vehicle. since this was the 3rd time I had issues. I understand the nature of buying a use vehicle, and there may be things that need to be fix, but this were major issues on 'DAY ONE'.  I was extremely  patient and fair in giving them the opportunity to resolve issues. However, having these many issues with something so soon should not be the norm. And in my mind, this should have been caught during their inspection, but somehow was missed. And as fate would have it, I now found out the slingshot is leaking oil. which was why I wanted to get another slingshot and apply what I paid to newer unit and I would pay the difference. In addition, the communication is horrible. I have been hung up on several times (probably not on purpose) I would leave a message for someone to call me back, and no luck. I always have to reach back out to them. However, I am sure if I was a customer that wanted to spend money, they will make sure they call a customer back. but in this situation, they already have the money, so I guess ensuring they reach out to me is not that important. For example the picked up the slingshot on 6/21/24, and I have not heard back from them on if the oil issue has been resolved or when it will be resolved ... this is the service I have experienced since I brought the slingshot from Powersports, and they claim customer service is important to them, what part

   

  Business response

  07/09/2024

  It is our understanding that this issue has been resolved directly with the customer. 

• Initial Complaint

  05/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 13, 2024, my 19 year old son brought his motorcycle that he had purchased by a private seller to Ride Now Peoria to be looked at to make sure it was in good condition as he was a new rider and wanted to be sure it was safe to ride on the highway. He was told that it was not in need of repair and in less than 2 months later, his chain popped off while he was riding on the highway. Luckily he was able to get to the side of the road and was not injured. Another rider saw him and reattached it so that he could slowly ride to the nearest bike mechanic while he rode with him. For a novice rider, I felt that him bringing his bike to be inspected by Ride Now would ensure that his bike was safe. As a parent I am extremely disappointed by the staff that did a poor inspection and charged him for it when his bike was in fact not safe and the chain should have been replaced sooner. He spent additional money at the repair shop in ******* that replaced his chain. I am requesting that my son get a refund from Ride Now as they did not do their job and sent a novice rider out on an unsafe bike. I am attaching the receipt from the other mechanic that replaced his chain.

  Business response

  06/04/2024

  We appreciate the opportunity to respond to this complaint related to a service inspection. In reviewing our technician records, this vehicle was inspected and oil change performed. There were no signs of a major issue suggesting the chain needed to be replaced due to wear and tear. The chain was lubed and adjusted as needed. The bike was inspected 45 days prior to the chain failure. We have no way of knowing what occurred with vehicle after it left our service department. This event is also not uncommon with chain driven motorcycles. 

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Recieved a letter from Bank that I had a GAP insurance refund owed to me Ive submitted the paperwork and drove to ****** and called numerous times and just get the run around. and its been five months

  Business response

  03/20/2024

  We appreciate the opportunity to respond to your inquiry. To better resolve your issue, could you please provide some additional details related to your purchase. If you could provide the year, make, model and last 6 digits of the vin, this will help us locate your specific vehicle record. 

• Initial Complaint

  03/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Friday, February 23rd, 2024 I had my motorcycle ******* MT03) delivered to Ridenow Chandler from **** Powersports in **** due to a service technician at **** informing me that there was some front break damage which I wasn't aware of. I only took my vehicle to **** for an oil replacement, they did not touch any other components of the bike. **** had told me that a front brake caliper had been installed incorrectly, leading to the extensive brake damage. I had it delivered to Ridenow because they were the last and only place I had ever taken my bike for repairs because it's a 2023 model and I have a scheduled maintenance contract with them.After speaking with a service technician at Ridenow, I was informed that they assessed for the same damage, however the repairs wouldn't be at the cost of Ridenow even though they caused the damage through incorrect installment of the front brake caliper from when they last repaired my vehicle in December. The amounts come to about $750.I attempted to resolve the matter in person and spoke with *************** manager ****. I left after **** stated he would call me after reviewing the case later that day on Tuesday, February 27th. **** then sent me a text on that same date and offered to pay half of the parts order deposit of $500, so a refund of $250. I had then left a voice-mail for **** with a counter offer the same night. Since this time, I had attempted to follow up with **** twice via voice-mail and twice via text, with no response. I still believe this matter to be at the fault of Ridenow service technicians, but they refuse to honor their contractual agreement that we have while my bike still sits in their repair bay.

  Business response

  03/11/2024

  ************************ purchased a new ****** MT03 on May 12, 2023 at which time he purchased a maintenance package that covers regularly scheduled oil changes and tune-*** as described in his owners manual. ************************ brought in his vehicle for the units first oil change on May 30th, 2023 having 603 miles at which time the technician visually inspected the front and rear brake pads, lines and fluids. No recommendations were made for any necessary repairs. On November 9th, 2023, ************************ brought in his vehicle for the units second oil change having ***** miles. *** brakes were again visually inspected and it was notated that the front brake caliper was missing the rubber grommet. This was replaced and the vehicle had a test ride to ensure functioning properly. February 21st, 2024, ************************ brought his vehicle in after taking it to another dealership having ***** miles. *** customer stated that the unaffiliated dealership found extensive brake damage. Our service technician completed an inspection of the vehicle and determined that the brakes may have been changed between the last service in November to this current issue in February. *** observation that the brake pads appeared to be new and not showing 5k worth of wear. *** rear tire was also flat. Our dealership provided the customer with a repair estimate and offered a discount as goodwill. 

• Initial Complaint

  02/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business is a scam, they lie about doing hard credit checks and will mess up your credit for nothing. They dont disclose important information.

  Business response

  02/26/2024

  We appreciate the opportunity to review your specific concern. In order to do so, we would need to know the specific location you were working with. Also, were you physically at the store location or working with a salesman online? 

  Customer response

  02/26/2024

  This was the Chandler, ** location in person, salesmen ****** and then ********************** pressured me and made it seem necessary to apply for the DigniFi credit card thing. He further lied about it saying it would not be a hard check on my credit and wouldnt effect it at all, after I did it and realized it was a hard check we reported this to the financing manager and then ****** came back and apologized saying he wasnt aware it would be a hard check, that doesnt solve that I now have that on my credit history for 2 years when I didnt even want to do it in the first place. He took advantage of me not knowing about the loan application process in general and further wasted my time.

  Business response

  03/04/2024

  Thank you for the additional details related to this issue. 

  In an attempt to be more transparent with our customers seeking financing, we have utilized lending sources where the customer applies directly with the financial institution so that they are fully aware of the terms and conditions surrounding their application. Dignifi is one of these lending sources. It requires the customer to initiate the application process. Dignifi provides all disclosures and notices directly to the individual through their personal cell phone. 

   

  Customer response

  03/19/2024

  It did not and the salesman pressured me to just quickly fill it all out, I multiple times questioned wether or not it would be a hard pull on my credit and he kept pushing and reassuring me it wouldnt, and he wouldnt let me continue to a loan application without doing this application which turned out to be for a credit line I had no interest in using, they never once asked if I needed to purchase gear using it or needed it for a down payment. I already had my own gear and money for a down payment but they didnt even ask, just made me fully apply for this, then further lied and didnt even submit my loan application after I tried to call them out and he admitted he lied about the hard credit pull.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  **** the manager at *****, ** negotiated a deal with me and took my money then did not comply with any of the terms. He never followed-up with me until I demanded a refund, but has only made excuses and keeps delaying processing a refund. I have not received the merchandise or a refund.I had to chase them around for two weeks to get any information at all. Every day they gave me a different excuse. When I demanded a REFUND, they kept giving me the run around and delaying. I never received the bike. They are not issuing a refund.I cannot find any way to engage in their corporate headquarters. So, I am reporting them wherever I can hoping to resolve this issue. I just want my money back.

  Business response

  02/26/2024

  We appreciate the opportunity to provide additional details related to Mr. ************ complaint. It is our understanding that a purchase agreement was made on or about February 7th, at which time Mr. ********** paid for the vehicle in full. We sent him the necessary documents to sign prior to delivering the vehicle to him. Mr. ********** signed and returned the purchase documents and we were in the process of scheduling his delivery on February 22nd. Mr. ********** called our dealership wanting to cancel the sale. Our sales team submitted a request to our accounting office and that request was completed on February 23rd. When Mr. ********** will see this credit applied to his credit card account can depending on the financial institutions system processing. We would recommend that he reach out to his credit card customer service for further status updates. 

  Customer response

  02/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Blaze Riverstone
  
   
  

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  False Advertising and Unsafe Motorcycle Hello On 12 December 2023 I purchased a Used Kawasaki which had 185 miles (which was described as near new condition). I did not purchase additional warranty because I was told the bike may be under or may not be under factory warranty. Still to this day I have no idea on warranty. No one will tell me.When looking at this motorcycle I did see it advertised on the Ride Now Powersports website and shown at the ******** ** store. I called the store and asked it the bike was in good condition and ready to go.I was told it was serviced and ready to go and the sales price was ******* which I found out was a LIE and actually was *******. There was what I considered false advertising with a (DEALER ASSEMBLY/SETUP Fee of ******) added to my bill.Upon starting to ride the motorcycle I started to hear a squealing / whistle noise coming from the motorcycle now this motorcycle has just over 300 miles on it and to me is sound like some kind of failure about to happen. On 30 December 2023 I contacted by ****** and **** in service. I sent the first video of the noise at that point.January **** **** reached out to me that he had that the noise is a FRONT BRAKE ISSUE in which was repaired but the noise returned. Explaining my concerns for unsafe noise which could be drive train that could lock up at any moment. I was told they need to determine what the cause is, and it may not be a faulty motorcycle. So, you recognize that there is a sound coming from my motorcycle that is not normal and may be unsafe, but you are now telling me that RideNow Powersports of ****** ** is not willing to fix this safety issue. So, you are not willing to contact Kawasaki Motorcycles to find a fix and not wanting to help with an unsafe motorcycle RideNow Powersports of ******. So, you are just going to ignore me and the safety issue?As of Thursday January 11th, ****, no one has contacted me I am not using the motorcycle because of the safety issues.

  Business response

  01/31/2024

  This is a duplicate complaint submission that ****************** has already filed a with the ******* Attorney General that our office is already working to resolve. We would like to focus our responses to that one complaint at this time. If ****************** has further questions or concerns, we recommend that he amend his complaint or submit further inquiry requests via the ************************* so that we can address them all at one time. 

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Went into RIde now exiticed happy to purchase to our side by side on 10/7/23 and our representive told us we had to break in the belt. Once we had the vehicled home and had ran it only a short while it went into something called limp mode and returned it and was told this was our fault the and the belt needed to be replaced and charged for it. Which made no since with all the warranties and relunctaly paid.After it was fixed we brought home and took it out again with our friend who talked us into getting out to new river and in within and hour went it limp mode again and we had to return to to the shop and it has been there ever since. I have called for the updates little communication from Ride Now. From what they tell me I'm a special case i don't feel I have been considered that. Due the fact I bought a brand new car and I haven't even been able to drive it. I have reached out to BRP as well and they have given us case numers saying this is a special case and I believe this is there special case not mine at this time they still waiting for parts they are back order I don't even know if this will fix the problem because at this point they dont now what the problem is. . BRP case numbers #********-new/ 03302739-older.This is now going on 3 months I would like the new car off of the floor with all of the modifications that I have paid for cash/debit so I can start making memories. So far I have missed my ridding with my friends mom, a dune trip, my wedding and a new years trip that I cannot get back. I would like to also nbe reimbursemed for the belt that I was charged in the begining. I have all purchase all possible extended warrenties and still have no car. I have attached a bill of sale.

  Business response

  01/08/2024

  We are working directly with the manufacturer (BRP) in an effort to try and find a solution with this customer's vehicle. We will absolutely refund our customer on the belt since that did not fix his problem. We trust that the manufacturer will provide us with the best options available. Both our dealership and customer have made contact with BRP, so we hope they will provide insight as quickly as possible. 

  Customer response

  01/09/2024

  I'm rejecting the response due to I have already purchased an extendend warrenty, and credits and money towards parts and accessories do not fix the fact that I have currently been without the vehicle for this amount of time. BRP is trying to make us keep a non-working vehicle which is not the answer. They still do not know what the issue is and I want a new vehicle I do not feel like I should have go through this and at this point I do not want this vehicle back I want a replacement vehicle. I have no idea what else could be wrong with this vehicle. This vehicle should never had these type of issues before even being sold to me. Vehicles are supposed to be inspected prior to going to the customer? How was this missed? Is the inspection not detailed enough? A great learning moment but not at the expense of the buyer. I feel at this point in time for almost $40,000 they should all come up with a plan on getting me a new vehicle no matter what they have to do or who through. From what I'm being told  they are a middle person and BRP are the one's holding them back. Again ,this is their issue not ours. All we want is what we paid for now not three months from now. I have never had the worst experience ever and I am absolutley tired of being told a special case I just want my car or if not my money back and we go our seperate ways ?? 

  Business response

  01/19/2024

  It is our understanding that this issue is now resolved to our customer's satisfaction. 

  Customer response

  01/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have finally gotten my vehicle, same vehicle back in my possesion. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a fourwheeler, they claimed it was brand new and the same day it was broke. The whole thing was beat up. They dont want to help or fix it.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2015 RZR October 28 2023. We took for a test ride the same day while still in ******* and heard an abnormal noise coming from the back. Less than 5 miles on the ride. Mileage will show this. the Next day we found the wheel bearing was bad and wheel moved excessively back and forth. When we returned to ******** we took the unit to a local dealership. They found ******* in repairs needed including a bad left rear wheel carrier bearing that had been bad so long damage to the caliper had occurred and also a broken CV shaft. It had been broken for a long time and not disclosed. I had purchased a warranty at time of sell. Warranty was found to state my unit was a 2017 and sold to me as an extended warranty. RPM warranty Company Would not honor the warranty since my rig is a 2015. They do not cover 2015. Appears dealership forged the date to sell the warranty and not resolve the issue. Will not pay local dealership for ******* in repairs. I have called for over a month and spoke with sales and general managers without resolve. Told the units are checked for damage before sell and it seems unlikely it is damaged. I have proof of issues and video dated the day after sell showing excessive damage and play in wheel bearing.

  Business response

  12/19/2023

  We reached out to the ****************************** for additional details related to your claim. We first wanted to advise that sometimes due to system limitations, the administrator may at times be missing certain models available to be selected at time of purchase. Although it may appear that a 2017 model was chosen, we ensured that this was corrected with the administrator at time of remittance/activation. Your record with Protective does show that you purchased a 2015 model. Additionally, in speaking with the claims department, we were advised that no claim was showing submitted. We do not know what process the dealership in ******** uses to submit claims, but they may want to call and speak with the claims department. They advised that there was no record of a denied claim. If you continue to have claims issues, please reach out to our dealership service department. 

  Customer response

  12/19/2023

  This is not what was explained to me over the past month. The dealership in ******** tried to file a claim and was told the contract would not cover the vehicle because it was older than 6 years. If this was somehow resolved in the past month nobody from Ridenow has attempted to reach out to me. I have been stuck in the middle with one dealership not providing any assistance and another needing answers so that they can press forward wit repairs. I was working with ***************************** who stated he was working on an exception letter but his sales manager **** stated after implying the damage is my fault, that "Typically the warranty wouldn't cover this anyway". ***** stated that he was thinking about having his service manager speak to the service manager of the dealership in my town yet never asked where I even had the unit evaluated. Ridenow is trained well in CYA and fluff. This all was over a week ago. Not a single person from RideNow has attempted to contact me. I have called every time sometimes twice a day after being told they would call me right back. I will be trying to have my dealership re-submit the claim. 

  Business response

  12/19/2023

  It is our understanding that our staff spoke with you today regarding this issue. They will be reaching out to the dealership in ******** to try to help resolve any issues they may have with submitting a claim to Protective. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩