Reviews

Review Details

• Review fromBYUNG K

  Date: 04/16/2025

  1 star

  BYUNG K

  Date: 04/16/2025

  A fraud when you sign up that I do not complete the last service of a year. Now they demand the last service before canceling.
  

  Ecoshield Pest Solutions

  Date: 04/17/2025

  Hi *****,
  Thank you for sharing your feedback. We understand your concern and want to clarify how our service agreements are structured. When a customer signs up for service, the terms, including the service schedule and duration are clearly outlined and reviewed at the time of enrollment. These agreements are designed to provide year-round protection and typically include a specific number of services to be completed within the year.

  Our records team would be happy to look into your account in more detail to ensure everything is handled properly and to address your specific situation. To help us resolve this matter efficiently, please reach out to us directly at ************************************************ with your account information.

  Were committed to providing a positive experience and appreciate the opportunity to work toward a resolution.

  Best regards,
  Via I.

• Review fromAkshit B

  Date: 04/04/2025

  1 star

  Akshit B

  Date: 04/04/2025

  Horrible Service No Accountability, No Integrity I hired this company for a rodent exclusion service in Jan 2024 and was assured all entry points were sealed. Less than a year later, rodents were backand during the new inspection in March 2025, they found an entry point the original inspector missed. When I asked for it to be covered under warranty, they flatly refused, despite it clearly being their oversight.After I challenged their response, they completely ghosted meno calls, no proposal, no communication. I followed up multiple times, only to be ignored. And instead of resolving the issue or even having a professional conversation, they abruptly messaged me saying they were closing my account because I was being condescending. Really? Thats how they handle legitimate complaints?This company refuses to take responsibility for their mistakes and treats loyal customers with shocking disregard. Ive had to chase them down just to be heardand in the end, they just blame the customer and walk away.If you want a company that values accountability, professionalism, and basic customer service, look elsewhere. These people just take your money, do a sloppy job, and vanish when things go wrong.Avoid at all costs.
  

  Ecoshield Pest Solutions

  Date: 04/07/2025

  Hi ******,

  Thank you for sharing your feedback. We understand how frustrating it can be when expectations around service and communication arent met. Your concerns have been heard, and we want to make sure the right team has the opportunity to review your experience in full.

  For rodent exclusion services, our goal is always to provide thorough work, backed by clearly defined warranty terms which are discussed during the initial inspection and outlined in the service agreement. That said, each structure is unique, and we know issues can sometimes evolve over time. While we cant verify the specific details of this situation in a public forum, we absolutely want to ensure it receives further attention.

  To move toward a resolution, we encourage you to contact us directly at ************************************************ with your name, service address, and a brief summary of your experience. This will allow us to escalate the matter appropriately and follow up with a full review of the account history and next steps.

  Ecoshield remains committed to customer satisfaction, and we appreciate your patience while we work to better understand and address your concerns.

  Best regards,
  Via I.

  

  Ecoshield Pest Solutions

  Date: 04/07/2025

  Hi ******,

  Thank you for sharing your feedback. We understand how frustrating it can be when expectations around service and communication arent met. Your concerns have been heard, and we want to make sure the right team has the opportunity to review your experience in full.

  For rodent exclusion services, our goal is always to provide thorough work, backed by clearly defined warranty terms which are discussed during the initial inspection and outlined in the service agreement. That said, each structure is unique, and we know issues can sometimes evolve over time. While we cant verify the specific details of this situation in a public forum, we absolutely want to ensure it receives further attention.

  To move toward a resolution, we encourage you to contact us directly at ************************************************ with your name, service address, and a brief summary of your experience. This will allow us to escalate the matter appropriately and follow up with a full review of the account history and next steps.

  Ecoshield remains committed to customer satisfaction, and we appreciate your patience while we work to better understand and address your concerns.

  Best regards,
  Via I.

• Review fromKathy R

  Date: 04/03/2025

  1 star

  Kathy R

  Date: 04/03/2025

  Do not do business with this company. Should they knock on your door with an unbelievable offer, please run the other way. I live in a gated community, and a canvasser knocked on my door on Ap 1. He told me he was working at a neighbors and could do a treatment for me today. I told him I wasnt interested because I already have a service that I have used for 7 years. He insisted at just looking around the house and I told him ok. Frankly, I was busy at the time, and annoyed as our neighborhood does not allow soliciting. He finds a few areas & said he was going to offer me a deal for a **** 45, which is $1.45. I thought it was just a sales gimmick to get new customers, so I agreed. He said I would pay 1.45 for each treatment for a year and $250. should I cancel before that time. At the time, silly me believed him. I thought ok, Ill just cancel my other service. At no time when I spoke to customer service to start the account, did they say my service was actually $145. We get a call from the gate shortly after he leaves to let the tech into the community. Another false statement by the sales agent. I was told the tech was at a neighbors and would be over shortly. Not true. Why lie about that?I check my email shortly after that and see I have already been charged $145. Not $1.45. I immediately contacted the sales *** and he apologized and said he misspoke. In his mind saying a **** 45 meant $145. Now Ive been around the block far too many times to believe that. I feel I was misled and scammed frankly.Chance, the **** agreed to cancel the service and reverse charges. I got a notice that the service was cancelled but have yet to get confirmation the charge was reversed. I was told in a text to call customer service which I did. After an hour of talking to multiple people, and also having no one answer the call, I gave up on that. I have sent ***eated emails to the ************* and only get a generic ***ly. Its been two days and I cant get an answer.
  

  Ecoshield Pest Solutions

  Date: 04/07/2025

  Hi *****,

  Thank you for taking the time to share your experience. Were truly sorry to hear about the frustration youve encountered and understand how important clarity and communication are, especially when it comes to starting any service in your home.

  Regarding the details of your interaction, we want to be clear that all of our agreements are designed to be transparent, with the full scope of service and associated costs reviewed and signed at the time of enrollment. Our representatives are expected to thoroughly explain the terms before initiating anything, and any questions are always encouraged during that process.

  For the fastest resolution, we encourage you to reach out directly to our feedback team at ************************************************* Please include your name, service address, and any supporting details so we can promptly assist you in reviewing the account and follow up regarding the billing concern.

  Ecoshield is committed to customer satisfaction, and we appreciate the opportunity to make this right. We hope to connect with you soon and work toward a resolution.

  Best regards,
  Via I.

• Review fromTom S

  Date: 04/01/2025

  1 star

  Tom S

  Date: 04/01/2025

  Totally unethical company. Sales person promises a trial service, then you get charged a $200 termination fee if you cancel service. **************** is voicemail h*** Do not use them. Tell the friendly salesperson to pound sand.Caveat emptor
  

  Ecoshield Pest Solutions

  Date: 04/03/2025

  Hi ***,

  We appreciate your feedback and understand your concerns. Our goal is to ensure that all service agreements are clearly communicated at the time of signup. We strive to provide a high level of customer support and want to address any issues youve encountered.

  If youd like us to review your account and discuss a resolution, please reach out to us at ************************************************* We appreciate the opportunity to assist you.
  

  Best,

  Via I.

• Review fromZachary K

  Date: 03/28/2025

  1 star

  Zachary K

  Date: 03/28/2025

  Awful experience. Trying to cancel a "contract" with them is actually impossible. Despite tryinig to charge a diabolical fee of $160 to cancel when I MOVED to an apartment where I can't have their service anymore even if I wanted. Talking to customer service is the biggest waste of time, as you cannot talk to anyone helpful. Ringing for over 30 minutes straight (and counting) when trying to talk to someone who actually has the power to cancel or remove the charge. One of the worst customer service experiences I've ever had the displeasure of enduring. If only we could control the pest called Eco Shield...
  

  Ecoshield Pest Solutions

  Date: 04/02/2025

  Hi *******,

  We understand that moving can present challenges when it comes to service agreements, and wed like the opportunity to review your situation further. Our goal is to provide clear communication regarding contract terms, and we want to ensure that your concerns are addressed appropriately.

  Please reach out to our Customer Feedback Team at ************************************************* and wed be happy to discuss your account and explore possible solutions. We appreciate your feedback and the opportunity to assist.

  Best,

  Via I.

• Review fromP.J. M

  Date: 02/18/2025

  1 star

  P.J. M

  Date: 02/18/2025

  In my experience with EcoShield I always ask myself would you do it again? Most definitely NOT! They cant follow instructions and dont understand what good customer service is!They even had the notes in their system and didnt follow them or care to check.I will look for another pest control service who understands about listening to customers and what they would like for their service. In my opinion this company is sub-par! ****
  

  Ecoshield Pest Solutions

  Date: 02/20/2025

  Hi ****,

  We appreciate you taking the time to share your feedback. Our goal is always to provide thorough and attentive service, and we take customer concerns seriously. Wed like the opportunity to learn more about your experience and work toward a resolution. Please reach out to our team at ************************************************ so we can address your concerns directly.
  We value your input and hope to have the chance to improve your experience.

  Customer Feedback Team

• Review fromIsaiah C

  Date: 02/06/2025

  1 star

  Isaiah C

  Date: 02/06/2025

  I have never used this service, but one of the employees was driving behind my friend and me on our way back to *******, ** from a protest in *******, **. This was my first time driving in these mountain passes and it was snowing and we were on a relatively steep decline considering the combination of heavy snowfall and it being about 8 pm. The speed limit was 55 and we were doing between 40 and 45, we had already slid once so we wanted to be cautious and stay in the lane next to the mountain. this driver rode way too close behind us for at least two miles and they kept flashing their high beams at **. I was not about to speed up and risk our lives on this unfamiliar terrain. eventually, he moved into the other lane and went around us. I have not stopped being mad and this all happened last night. Would never use this company.
  

  Ecoshield Pest Solutions

  Date: 02/07/2025

  Hi ******,

  Thank you for bringing this to our attention. ********** on and off the roadis something we take very seriously. We expect our team members to drive responsibly at all times, and we appreciate you sharing your experience. While we understand your frustration, wed like to look into this further. If youre willing, please reach out to us at ************************************************ with any additional details, such as the time and location, so we can address this appropriately.

  We appreciate your time and hope you stay safe on the road.

  Customer Feedback Team

• Review fromBiljana B

  Date: 02/05/2025

  1 star

  Biljana B

  Date: 02/05/2025

  ************ is a Fraud, scammer. I don't understand how they are allowed to continue to scam people, ************ needs to be shut down. They need to be reported to the government. They should not be allowed to have fake good reviews. Read all the bad reviews the good ones are fake just like the company is.
  

  Ecoshield Pest Solutions

  Date: 02/06/2025

  Hi,

  We take all customer feedback seriously and are committed to providing professional and effective pest control services. If you have had an experience that youd like us to look into, we encourage you to reach out to our team at ************************************************ so we can address any concerns directly.

  Our goal is always to ensure our customers are informed and satisfied with their service, and were happy to assist with any questions or clarifications. We look forward to hearing from you.

  Customer Feedback Team

• Review fromTracey O

  Date: 02/04/2025

  1 star

  Tracey O

  Date: 02/04/2025

  2/4/25 Sales person came up to my door today (after standing outside the screen door while I was on a work call and listening to the call) stating he was servicing my neighbors house as well as others in surrounding area. Also note that we have a no solicitation sign on our door. Did not see a company vehicle nor have I ever seen a EcoShield vehicle servicing the neighborhood. Young man was talking real charmingly with compliments. Would not listen to me stating I was not interested, which was said more than once. Kept trying to give me a deal by lowering price and adding more treatments in. Then wanted all my personal information which I refused to give and tried to get into my backyard to look around. This was in *****, **. I did give my first name and he obviously has our address. Sure hoping I do not get charged for a service I did not agree to.
  

  Ecoshield Pest Solutions

  Date: 02/05/2025

  Hi ******,

  Thank you for bringing this to our attention. We take customer interactions seriously and want to ensure that all experiences with our team are professional and respectful. Our representatives are trained to provide information about our services while respecting homeowners decisions, and we appreciate your feedback on this matter.

  If you have any concerns regarding an account or unauthorized service, please reach out to our team at ************************************************* and we would be happy to assist you. Your experience is important to us, and we want to ensure any concerns are properly addressed.

  Best,
  Customer Feedback Team

• Review fromcatherine h

  Date: 01/22/2025

  1 star

  catherine h

  Date: 01/22/2025

  Salesman came into my house, I was uncomfortable-told him I wasnt going to sign anything. Months later, bills started coming. Called and said I never signed up for service3 months of bills piled up ($600), they sent me to collections (!!!)I asked to see any contract I supposedly signed knowing I kicked guy out of my house. SALES PERSON FORGED A FAKE SIGNATURE ON *********** one in local *********** office seems that bothered when I called Absolutely IRATE. TOTAL FRAUD.
  

  Ecoshield Pest Solutions

  Date: 01/23/2025

  Hi *********,

  Thank you for sharing your experience. We are committed to delivering the highest standard of service, and its important to us that your pest concerns are fully resolved. Our 100% Service Guarantee means you are entitled to free touch-up visits if youre not completely satisfied. Please email us at ************************************************ so we can set up a touch-up visit and address your concerns directly. 

  
  Customer Feedback Team