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          Vivid Racing has 1 locations, listed below.

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            Business ProfileVivid Racing

            Car Racing Equipment

            Current Alerts For This Business

            Pattern of Complaint:
            BBB is evaluating a pattern of complaints before issuing a rating.

            Contact Information

            1429 W Scott Ave

            Gilbert, AZ 85233-3046

            Visit Website
            (480) 966-3040

            Customer Reviews

            1.26/5

            Average of 107 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            319 complaints closed in last 3 years

            68 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers automotive high performance parts and services.

            Business Details

            Location of This Business
            1429 W Scott Ave, Gilbert, AZ 85233-3046
            BBB File Opened:
            2/24/2004
            Years in Business:
            23
            Business Started:
            1/5/2001
            Business Started Locally:
            1/5/2001
            Business Incorporated:
            1/1/2003
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Vivid Distributing, LLC
            Additional Contact Information

            Fax Numbers

            • (480) 966-0806
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            319 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/04/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I ordered a hood from them on April 11 2024 for $1379.16 and was *** it will have to be fabricated I had no problem with that communication has been slim I was initially told it was estimated to ship on 31 of May I verified this multiple time with them and know I am being told estimated to ship by June 28 2024 when I ask all they do is send me the same email stating Hello ******,Thank you for reaching out in regard to your order with us. Your order has been processed and it is estimated to ship by June 28, 2024. We apologize if it will take longer than you expected for your order to ship. Our manufacturer is currently experiencing some production and delivery delays due to lack of manpower. The tracking number will be provided once your order is already shipped. Once we get the tracking information, we will be glad to email you right away. Please give us a call if you need anything between now and when you hear back from us. Thank you and have a wonderful day! I don't know what to believe anymore I want more information on this order like has it even been made yet if I new this is what was going to happen I would of never ordered
            Read More
            Read 318 More Complaints

            Customer Reviews

            107 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jeramiha E

            06/01/2024

            Absolute horseshit company. They have taillights I ordered two months ago listed as in stock. An still they are telling me the item won't ship until the end of July because of production issues. So I told them I want to cancel my order. It's been two weeks, no refund no update on the order. Nothing just keep getting told to be patient. The item was listed as in stock when I ordered two months ago. An now it's in stock with companies that would actually ship my order. However vivid refuses to refund me my money, even though its been almost two weeks since the order was supposedly canceled. They have no idea what they are doing an more than likely just scam potential customers as their business practices.... Easy money when you rob people online. Over 20 emails with customer service an I still have no idea what's happening withy order two months after it was made. DO NOT GIVE THESE THIEVES YOUR MONEY... They will lie cheat and tell you anything to delay them actually having to do anything. Absolutely worthless company

            Vivid Racing Response

            06/04/2024

            We sincerely apologize for the experience with your taillights. Inaccurate stock info and delays are unacceptable. To make things right, we'll prioritize processing your refund immediately.
            Read 106 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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            BBB Reports On

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