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Business Profile

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Tanga.com

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Recently, BBB has received complaints for this company that allege refund, sales, delivery, product, and customer service issues. Complainants allege that this business sells a variety of products on their website at discounted prices. Customers report that the company guarantees that they will receive their item in a timely manner, however, the business may not deliver when or as promised. Other consumers report difficulty reaching the company when problems arise with the products they have purchased. In addition, when complainants request a refund, their refund request may be denied. At this time, Tanga.com is responding to some, but not all, BBB complaints.

Complaints

This profile includes complaints for Tanga.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tanga.com has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Tanga.com

      2487 S Gilbert Rd Ste 106-485 Gilbert, AZ 85295-2831

    • Tanga.com

      1321 N. Alma School Rd 250 Chandler, AZ 85224

    • Tanga.com

      3884 South River Rd Bldg B Ste 3 St George, UT 84790

    • Tanga.com

      1108 E South Union Ave Midvale, UT 84047-2904

    • Tanga.com

      470 Country Ln Unit 2 Santa Clara, UT 84765

    Customer Complaints Summary

    • 26 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw that my order wasn't going to arrive in time in LESS THAN 5 MINUTES after placing it, so I clicked the link on THEIR website that says "modify/cancel order" and sent an email stating I would like it cancelled, as that is what THEIR link prompts you to do. I was told that they won't cancel my order, that again I cancelled LESS THAN FIVE MINUTES after placing because my "order has already been sent to the vendor." I do not believe for a second that my order has already shipped and I went through their protocol to cancel LESS THAN FIVE MINUTES after placing the order.

    • Initial Complaint

      Date:03/04/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day,I purchased items from Tanga January 10, 2015 (Friday pm). As soon as I ordered, I realized I reversed the first 2 numbers on the address. I immediately went to the Tanga site and tried to find their phone number to inform them of the error (my doing). There was no number, only online form (leaving message). They did not respond until Monday pm. By this time, the order was printed and set up for shipping. They said if I didn't receive order, the items would be returned to ***** or **** and refunded to me. The items did not come. I was informed to contact ***** or ****. I did that. The delivery companies said since I was not the company, I could not file a claim with them. I was able to contact one of the companies (the patio set) as I saw a paper with their name on it. I contacted them and THEY got ahold of ***** and found the delivery was missing. The patio company re-sent the set and I received. I have asked Tanga to supply me with the companies I bought from on their site (they are a warehouse hosting products to sell for companies) but they will not answer me and ignore my requests. I cannot get ahold of anyone there to help me. So I did get the patio furniture and the ******/grater items only. I am not asking for a return/refund for those items. At this point, it is March 4 and the website says "In-Transit" still. The items are not in transit but are missing or delivered to the wrong address. Had Tanga had a phone number to call right after I realized the 2 backwards numbers, they could have corrected this right away.I just realized I put my other address on the first page. But the actual address that the items should have been sent to is: *************************************. (I put 2508 which is not even existing anywhere). ***** should have sent items back to warehouse (from what Darrian at Tanga told me). The website still says "In Transit." They are now not responding to me. I am asking for a refund of $292.49 for items not received

    • Initial Complaint

      Date:02/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      BBB took a complaint over the phone. Below is voice to text voicemail description


      Hi, this is **** I. *****, phone number ************. I have a complaint against Tanga. I had purchased a *****************, and when opened, nothing worked, and there was a fire in there that said customer service. And when I called that, they said they were Kenmore customer service and they would help me. And when I told them I had purchased it from *****, they said ***** was not authorized to sell their product, *****************. That is my complaint, and I would appreciate having the monies that I had put out sent back to me, which should be about $39.40. Thank you, and the complaint number is ********. Thank you. I gotta get myself together.

    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a j7+ iRobot Roomba on 9/6/24 and received an j5+ iRobot Roomba - returned the product to the company and they have yet to make it right. Tanga is using DECEPTIVE TRADE PRACTICES AND BAIT AND SWITCH TACTICS

    • Initial Complaint

      Date:04/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Office software from this company and it said "digital delivery" To me that meant that they would send the software to me digitally and I could download onto my computer. As it turned out they delivered the software digitally but I cannot download it onto my computer without putting all of my work on the web. That is 100% unacceptable. I IMMEDIATELY asked for a refund. When I asked for a refund, AFTER 3 DAYS they said they do not give refunds, however, there is a page that states that you may ask for a refund. They are liars and thieves.

    • Initial Complaint

      Date:01/16/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 sets of flameless candles that they were advertising as a special price. 2 weeks after the order was placed and they had received my money, I had not heard a peep from Tanga and my order was still saying processing but when checking with the company that the payment went through, I was being told that I should have already received my items. I finally sent an email stating I wanted a refund, Then I had to go to AmazonPay and file a report of them failing to send my items. After I filed the complaint, Tanga suddenly sends me a message saying my order had been cancelled and I would be receiving a full refund. This was my first time dealing with this company and I can honestly say there will never be a second time, They advertise a price lower than they want to sell the items for and then don't follow through, that is a bad business practice.

    • Initial Complaint

      Date:12/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought air pods for my daughter they arrived the left pod did not work. I notify Tanga they sent me a return label. I return the merchandise with return label with **** I request a refund they request tracking number which I gave. It has been over a month since I sent merchandise back. There is no number to reach out to them and very difficult to send an email. I sent 2 emails requesting my refund. Tanga took my money which is fraud. I will not recommend them to nobody. This fraudulent to withhold my money.

    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a specific color pattern for pants and they sent a different selection albeit acknowledging the colors received are different from the orders photos. I waited a few days for a response thinking they would send the new ones as I returned the wrong items they sent. Instead, several days later, I get a *** label to print out to return the item to get refunded in five days after they get them back without any exchange option. I sent photos to them with all the info they requested.

    • Initial Complaint

      Date:12/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spent over $47.21 on a few items and have not received them. I also Contacted Tanga 4 times via email and have not received an email explaining why nor a phone call. This is clearly unacceptable, especially after reading multiple reviews and countless people are saying the same.

    • Initial Complaint

      Date:12/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB We are the seller of Tanga.com. We started to operate on the platform in September, and the payment time we agreed with the platform was to pay ** seven days after our goods were delivered to the buyer. On September 18, the platform suddenly closed our seller account without any notice. Our total sales on tanga.com was $8,954.00, but the platform only paid us $711.15 on September 13. After closing our account, there was still $8,177.00 left in our account that we have not paid to us. We have been operating on this platform in compliance with various regulations of the platform. After receiving the order, we sent our goods to the buyer as soon as possible, and the buyer could receive our goods within the prescribed time. The payment was also accepted by tanga.com, but Tanga.com closed our account unreasonably and violently, and the balance of our account was not returned to us. Our company kindly requests BBB to help me solve this problem and ask Tanga.com to return the withheld $8,177.00 to us. We always believe in the business environment of ***************** and hope BBB can solve this problem for us, thank you!Best Regards!

    Tanga.com is NOT a BBB Accredited Business.

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