Business ProfileforMy First Piano, LLC

I purchased a new ****** B3 piano(serial #********** from My first piano which was delivered on 3/4/2023. Three weeks later it began a clicking/crackling noise when I used the pedal. I reported this to the technician who came to my house on 4/42023 for the free tuning. He came twice within the next week but couldn't fix it. He said to give it a few months and it would probably settle in. On May 15 they sent an older technician out. He said that it was normal piano noise. I let it go. On August 28, I got an email from My First Piano requesting a review. I replied that my piano still had a crackling problem. No Response. In October I reported the problem. On Oct 28 they emailed back that there was nothing wrong with my piano. I called another piano dealer and got the name of another technician not associated with My First Piano. He came out at my expense($350) and couldn't fix the noise which he verified as 'not a normal piano sound'. On Dec 6, I emailed *********************** (My first Piano's owner) and told him about the new report. He said he would replace my piano. I tried out another piano. It sounded okay in the store(so did the first piano) but it was rather dirty. He said it had been on the floor a while and he'd have it detailed. The replacement piano(serial #********** was delivered on Dec 28. (It was still dirty) When I played it, the pedal made a clacking noise. I also found out from the serial number that the replacement is 4 years old. During the next week I called(3 times) and emailed(3 times) My First Piano. they have never responded. I even went to the store but the owner wasn't in. I told the sales rep to have **** call me--I needed this piano fixed. He has never responded. I've reported this problem to the ****** company in **********. It has Case #********. I would like My First Piano to contact me and arrange a time to come out and fix this piano or replace it with a new one or give me my money back.