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Business ProfileforVolt Energy LLC
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
2 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 2200 E Williams Field Rd, Gilbert, AZ 85295-0761
- BBB File Opened:
- 1/28/2019
- Years in Business:
- 6
- Business Started:
- 6/1/2018
- Business Incorporated:
- 8/23/2018
- Accredited Since:
- 1/30/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Austin R Spilsbury, Member
- Mr. Morgan L Bell, Member
- Ms. Heather N Bell, Member
- Contact Information
Principal
- Mr. Austin R Spilsbury, Member
Customer Contact
- Mr. Austin R Spilsbury, Member
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Nycoal D
04/27/2023
Volt Energy LLC Response
04/28/2023
The solar system that was installed is producing according to warranties and expectations, but that warranty does not cover the electrical usage patterns of the home, only the production of the system.
Financing options that are used assume that the customer uses any incentives they receive towards the financing to keep the payment lower, this customer did not apply the incentives towards the financing, so their payment increased to reflect the full balance. We encouraged them to contact the finance company to apply the incentives they received towards the balance to bring the payments down to the expected level again, but this was over a year ago and we haven't heard from them since.
We have gone above and beyond what our service agreement states with this customer. We have come out of pocket for additional equipment on their home at no cost to them, and in good faith in trying to help resolve their concerns, we have sent out cash rebates, and we have even given them credit to add more panels through ********************* We connected them with the installation team with that credit last year and haven't heard anything about the situation since so we assumed that the matter was resolved. It sounds like maybe it wasn't though? We will follow up with ***************** to see where this was left off on that side.
We are very sorry this customer feels that we have been "Ghosting" them, but the conversations that were had last year were left off in a professional and action itemed manner that had the customer and ***************** taking it from there to add more panels to their home.
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