Business ProfileforSouthwest Gastroenterology

This front office staff, does not help and blames the patients. When i arrived yesterday their was an older patient that had fell on her face from her wheelchair in the lobby. The staff cleaned up the blood joked asking each other if they had band aids and proceeded to put 2 band aids on her arm. Mind you she was alone, both arms were bleeding and her forehead was straight bruised from the fall and bleeding. I told the front office staff that she should go to the *** they then talked to each other in Spanish about it. So me being a social worker I went and spoke with the woman herself convinced her to be checked out by the ** and told them to call the ambulance for her and asked if they could get her a **** ice pack for her head.. SMH this already had me riled at the lack of concern for this injured (head) elderly women she was waiting for transportation service and was alone. Then I arrived at 220 apt was 245, couple weeks prior I was told they would verify my new insurance, this was not done so they had me there standing waiting for over and hour so they could "verify" my insurance. In the meantime the lady doing it was rude and not considerate at all, she also used the time to update their address due to that had not been done so they were not showing contracted, this was the biggest part of the delay.. After all this time and it now being 325 (again apt was at 245 and i had been there since 220) i was told my copay would be $150 and I had to pay it up front, the "office manager said this" I asked for the boss she said she was, I asked for the owner of them company and again she said she was.. I don't buy it, there is no empathy, concern, even courtesy or human decency here. The women are very rude and snotty.. Stay away do not go here... also the address listed here on this site is not correct