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Find a Location

Luminous Energy has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLuminous Energy

    Solar Energy Products

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers solar energy services.

    Business Details

    Location of This Business
    14415 W McDowell Rd Ste D-A06, Goodyear, AZ 85395-2521
    BBB File Opened:
    9/24/2021
    Years in Business:
    4
    Business Started:
    3/31/2020
    Business Incorporated:
    3/31/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Arroyo Enterprise Group LLC
    Business Management
    • Mr. Aldo E Arroyo, CEO
    • Ms. Paola Arroyo, Member
    • Miss Esmeralda Rosario, Executive Director
    Contact Information

    Principal

    • Mr. Aldo E Arroyo, CEO
    • Ms. Paola Arroyo, Member
    • Miss Esmeralda Rosario, Executive Director

    Customer Contact

    • Mr. Aldo E Arroyo, CEO
    • Miss Esmeralda Rosario, Executive Director
    Additional Contact Information

    Email Addresses

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We purchased solar from this company and I have been trying to get ahold of them for roughly 3 months. Now when I go online I see their website has been taken down and no one answers the mobile numbers I have for ************ Arroyo. In the past 10 months since purchasing solar, we have saved little to no money year over year. I have spoke to *** Services USA, which has been very helpful, and they are trying to figure out why the system is not saving us money. I am concerned we are stuck with a $75K system that is not doing what we were told it would do. I am simply looking for some guidance on how to go about this situation. Thanks in advance.

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samantha J

    1 star

    09/26/2023

    Bunch of scam artists who say they own the install company when it comes to solar but they actually don't. After talking to many people in the industry Mr. **** is known to be a con artist. Extreamly inflated prices to pay the middle man. Sadly many have fallen for his schemes.

    Luminous Energy Response

    11/10/2023

    We are writing to dispute a review that was posted on your website regarding our company. At Luminous Energy, we strive to provide excellent customer service and ensure that our customers are satisfied with the products and services they receive. The review left by ****************** via BBB, is far from an honest and true testimonial about a valid experience with our company. We have reason to believe that this review was written by a competitor in an attempt to sabotage our companys image. The review we see today on Luminous Energys page on BBB was originally left by a *****************************, however, it was quickly modified to display the name ******************, after only 1 day of being published.After extensive research on who ***************************** was, we soon found that ************************ is by no means a client of Luminous, but rather a competitor. ***************************** is Co-Owner and Chief Operating Officer for ****** Energy, a solar company out of **** **, and in no way affiliated to Luminous Energy and certainly not a customer. These acts are committed by organizations that have to employ and rely on malicious acts to attempt to obtain a competitive advantage against Luminous. These actions taken against Luminous go completely against the community guidelines that BBB holds. We would greatly appreciate it if you took the necessary steps to remove this review from your website. We understand the importance of giving customers honest feedback, and we want to ensure that only valid reviews are available on your website.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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