Business ProfileforKingman Regional Medical Center

I took my 76 y/o father to **************** for right ear and face pain x 3 days. The ** looked into his ears and told him he had compacted wax and couldnt see the ear drum. He asked him if he had a cough, runny nose, sore throat, chills, fever in which he answered no to. (Other than his usual chronic cough from COPD) He then looked into his mouth and told him he had exudate in his throat and that he had strep throat (excuse me? Are you serious?) he then told him he had an upper respiratory infection and he could not flush his ears bc it would burst his ear drums that there was fluid behind his ear drums. Needless to say my father refused the strep test deeming it unnecessary and just asked for some antibiotic ear drops. The ** told him no because he cant see his ear drum due to the wax and to take over the counter ibuprofen, Tylenol, and ear wax thinning drops. First of all how typical is it for a 76 y/o man with no fever, sore throat, runny nose, etc. to have strep throat? And if he cant see the ear drum due to wax how is he determining he has an upper respiratory infection or that the ear drum will perforate? So now my father is going to have a pay his ******** premium for a visit that he got nothing out of and a diagnosis that is not evidence based. This was our first and last visit to KRMC. How disappointing.

Hello *****************************, we're sorry to learn your family was disappointed with the care you received. We'd like to get more information about your visit to address your concerns. Please contact our patient advocate at **************.