ComplaintsforeCRATER.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered toys November 21, 2021 Have not received and get no response from eCrater when I email twice. Thank you These are Christmas present for grandson.Business response
12/21/2021
The merchant provided tracking number which indicates delivery on 12/21/2021:
https://t.17track.net/en#nums=LY938237350CN
Initial Complaint
12/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On Nov 28,2021, I ordered a ************************* Men's Football jersey from eCRATER online for $64.97 using my **** credit card. I received an email from eCRATER on Dec 1, 2021 stating that my order had been shipped (order #******* Carrier EMS tracking #LY94504501CN) It has now been 2 and a half weeks and I still have not received my order. After numerous attempts to track the order or contact EMS and eCRATER, I keep running into obstacles; ie, there is no record of that tracking number on file. Can you please investigate this matter or give me instructions on how I should proceed. Thank you.Business response
12/26/2021
The merchant added tracking number on 12/20/2021 showing that the order is currently in transit:
https://t.17track.net/en#nums=AS756270507CN
Customer response
12/26/2021
BBB,
Please be advised that I also filed a complaint with PayPal regarding this matter. The PayPal people were able to get a refund. The total amount was put back on my card. The eCRATER company are scam artists. Thank you for your assistance in this matter.
Sincerely,
*******************
Business response
12/27/2021
There is nothing further to add. The tracking number submitted in our first response indicates that the order is in transit. There order is shipping from oversees and it takes more time to be delivered than domestic packages.Customer response
12/29/2021
I do not accept this response. I believe that they are scam artist. I HAVE NOTHING ELSE TO SAY.
Thank you BBB
*******************Initial Complaint
12/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a jersey on 11/24/21. Order # *******. Used Paypal and the status says it has been shipped, but I have never received a tracking number from the seller or the jersey.Seller is ADAFHH.Business response
12/16/2021
The merchant added tracking number on 11/25/2021. The tracking info was also mailed to you to *************** on the same date.
It shows that the order is currently in transit.
USPS
tracking #: 420402999374869903507787095787
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=420402999374869903507787095787
Initial Complaint
12/05/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I Paid $30 USD FOR A TEE SHIRT AND I DIDNT EVEN GET A TRACKING NUMBER IM ****** OFF AND I THINK ITS A SCAMBusiness response
12/14/2021
The order is currently showing as refunded. You should see the funds back to the original funding source within 1-2 business days. We apologize for your bad shopping experience with this merchant.Initial Complaint
12/05/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a hockey jersey on November 6, 2021 and never received it. I payed $99.99 through PayPal. I just want my money refunded. I cannot find any contact information and after reading complaints I should not have used this vendor. I just want my money back at this point. I hope you are able to help. Thank you.Business response
12/10/2021
We are not able to find order your name or under the email address you provided. Could you please let us know what your Ecrater order number is? You can find the order number in the order notification email you received from Ecrater.
Initial Complaint
11/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I went online to eCRATER.com to order a Braves jersey on 10/29/21 and as of today 11/23/21, I still have not received the product or my money back after I requested a refund. This site is a fraud and scam acct out stealing consumer money.Business response
11/25/2021
Could you please let us know what your order number is. We searched by your name and email and were not able to locate such order.Initial Complaint
11/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
ordered 2 bottles of ********* syrup on ****. Have not recieved the orderInitial Complaint
11/22/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 3 BinaxNow covid home tests on October 22, 2021. I paid for the tests, sales tax and shipping. I got an email stating that the tests were shipped. When I went to the **** website, I learned that the shipping label was created but never used. I have tried to contact the buyer several times. Here's information from the confirmation email: Order No: ******* Order Date: 2021-10-22/10:04:13 Ship to:************************* ****************************************************************************** ************************** Seller: covidhealth BinaxNow Antigen test - COVID TEST: 3 x $34.95 = $104.85 Sales Tax: $7.34 Shipping: $9.00 (Regular **-Mainland)Total: $121.19 Payment via: PayPal Express Checkout Product URL:https://www.ecrater.com/p/39598403Business response
11/25/2021
We are sorry for your bad shopping experience with this seller. It looks like the merchant refunded the order on 11/16/2021.Initial Complaint
11/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased item from ecrater. Paid for item. Shipping label created but never used to send/deliver item.Business response
11/25/2021
It looks like the merchant shipped the product on 11/19/2021. The tracking number is:
https://t.17track.net/en#nums=LY932725354CN
The package is currently in transit.
Initial Complaint
10/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
October 18th 26.15$ USD FOR TEE SHIRT NO TRACKING INFO OR ORDER CONFIRMATION SENT NO CONTACT INFO AVAILABLE NOT ABLE TO MAKE A CONSUMER ACCOUNT TO TRACK MY ORDERS NO RECEIPT SENT EITHER WANT REFUND OR ITEMBusiness response
11/15/2021
Hello,
We apologize for missing this complaint.
It looks like the product has been delivered to the buyer address on
11/08/2021. Below is the tracking number which was added by the merchant:
USPS: 420457829374810914200000256863
https://tools.usps.com/go/TrackConfirmAction ?
qtc_tLabels1=420457829374810914200000256863
And here is the BBB complaint:
***************************
eCRATER.com
********************************************************************************************************************************************************************************************************************************************************
RE: Complaint ID # ********
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Customer Complaints Summary
91 total complaints in the last 3 years.
24 complaints closed in the last 12 months.