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Find a Location

Desert Wind Harley-Davidson has 1 locations, listed below.

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    Business ProfileforDesert Wind Harley-Davidson

    Motorcycle Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    HARLEY-DAVIDSON MOTORCYCLES SALES, PARTS & ACCESSORIES, GENERAL MERCHANDISE, SERVICE, RIDING ACADEMY

    Business Details

    Location of This Business
    922 S country Club Dr, Mesa, AZ 85210
    BBB File Opened:
    3/15/2017
    Years in Business:
    8
    Business Started:
    10/1/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • CPS Mesa LLC
    • CPS MESA, LLC
    • DESERT WIND HARLEY-DAVIDSON
    Additional Contact Information

    Website Addresses

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    We bought two brand new motorcycles/street glides from Desert Wind Harley Davidson in March 2023 while we were visiting ****, *******. Per our agreement during the sale Desert Wind agreed to have our bikes delivered to ** as they did. However, upon receiving our motorcycles at ************************** in May 2023. We noticed that our brand new bike had been rode over 100 miles per motorcycle and our gas indicator light was on. We immediately called Desert Wind to report the miles and ask for an explanation. No one (Desert Wind, ******* ******* nor Haul bike the transport company) can or will explain. Desert Wind initially took responsibility. Stating that they would pay for the bikes to get a full service check plus compensation to us. So we took the bike to ******* ****** to get the service check. When checking in I asked for details of what would the service check ****** The service manager said really nothing we will look at the bike record any exterior damage, and look for leaks.. My reply: well Im concerned about the 500 miles break in period and Im not sure how my bikes was rode. If I get my oil changed what does it ******Service tech reply: We will do a complete check of the bikes.We agreed to do an oil change to get a full check.. however I paid for it . After a couple of weeks I called Desert Wind to ask about the compensation TC of Desert Wind said that ******* ****** charged them $1,300 for the oil change and grips that I had already paid for. TC talked to his ***** at ******* ****** and agreed that I had paid for the service. TC then promise me that he would make things right with us, but only to call us two days later to say that they will not be doing anything and maybe we should file a complaint against Haul Bike in which they hire to transport our bikes.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Frank H

    1 star

    02/22/2023

    Horrible customer service no one can be bothered to call you back when you have issues on something they sold you cant even get in touch with the general manager and Harley ******** corporate wont do anything which Im truly disappointed. !! All I want is what was told to me when I purchased my motorcycle which my wife was with me and took notes on everything that **************** and I discussed and now this dealership will not call me !!!!! The only reason they got 1 star is because that is the lowest rating possible. !!!!!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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