77 Customer Reviews
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Review from Sh C
1 star07/17/2024
If I could give NEGATIVE stars, I would. They have completely disregarded the need for services to which we are entitled! The *** assured me that it would be taken care of, THERE HAS BEEN NO RESOLUTION!!!!!!!! Except, "corrections needed". How many times do we need to fill out the same corrections before it is accepted? This is HIGHLY unacceptable. Thanks, Acumen, for denying families access to the services they are entitled to. No, it is not just my family, there are MANY other families across ******* that have been denied services AND pay.Review from Mr G
1 star07/13/2024
I found out they got paid $20+ million dollars to do the payroll for ******** Waiver. Yet they have been s******* up everysince January 2024! They have fixed it where the state workers can't contact them by phone if there's a problem.Only by email.They are also able to go in and change their clients time and you can not change your 4 digit pin that helps you clockout only they can.This isn't a good income security to depend on.It was 100% better with Allied.That was a major mistake when they switched to this company. Do not put your trust in them to pay your bills or you'll be messed up! Noone is happy with them not even the case workers! You would think they'd be a honest company and have this stuff down packed with all of the millions they're getting from the government ?? But that's not the case at all.Allied did no***** wrong yet they hoped up and ran to this company for some reason.All I can say is don't depend on your money to be right every 2 weeks like you did with Allied.The state should have put some***** in their contract to guarantee their clients are treated fairly or else the contract is canceled! Whoever ran to this company did not do their homework! ATALL Guess it was a buddy ***** or some*****! It's sad and I feel sorry for the disabled people that can't work or do any***** for themselves! Because this shiesty crooked company do not care! But atleast they have their millions so why would they care.I wouldn't give them 1 star! It's sad these people can't reach anyone..Allied was always reachable.Someone always answered their phone! If you are a company looking for a payroll company. DO NOT HIRE THESE GREEDY CROOKS! I'm taking my grandmother off of this program and putting her on another one ASAP! Don't believe any good reviews about this company because it's not a good company at all! ??????????Review from Brittany G
1 star06/13/2024
Would not Except timesheet could not give me a time when I would get paid even though I submitted my timesheet on June 3, they said cut off was June 1
Acumen Fiscal Agent Response
07/18/2024
Per Alabama ADSS direction, Acumen is no longer able to accept paper timesheets effective June 2, 2024. Our records indicate the matter was resolved on June 12, 2024.Review from Susan C
1 star06/12/2024
This is a untrustworthy company that is hindering the disabled in **. Do not sign up for them to be your FMS as they lie and never answer the phone or reply to emails. Totally handicapping the handicapped! They don't pay on time. They loose invoices and they don't get paid. Regional Centers of Ca should discontinue offering Acumen as a choice.Acumen Fiscal Agent Response
07/18/2024
We appreciate your feedback and apologize for any inconvenience you have experienced. We have recently undergone some internal changes and formed new teams across various departments within Acumen, which may have caused the delays you experienced.When an issue is brought to our attention, it is our goal to promptly rectify a situation and identify a solution. We value our partnership and look forward to maintaining a smooth and positive working relationship with you. Thank you for bringing this to our attention.Review from Dana R
2 stars03/27/2024
This company took over payroll for the Alabama SAIL peogram without having the information needed to do so. I do not know which faults lie with the old company or with Acumen or with the SAIL program itself, but it has been disastrous. To top it all off, making this change 2 weeks before Christmas was just stupid. I don't know whose decision that was, but again, it was really stupid. People needed their paychecks more so than any time of the year. Holiday closings made it even worse trying to get ahold of someone by phone at Acumen. Poor, poor planning and organization with this whole ordeal. The absolute worst thing about it is that surely some of these clients have lost their precious employees because of late or missing payments. These precious employees are so hard to come by to begin with. Acumen has dropped the ball with managing ******* SAIL and has caused some clients to lose their caretakers. Like I said, there is possibly blame to be placed with SAIL and Morning Sun (the old payroll company)...I don't know but I wish I did. I am an employee for a client of SAIL and have been for years. I've been paid by multiple companies now as I believe SAIL takes the lowest bid every couple of years. Acumen has definitely been the worst.Acumen Fiscal Agent Response
05/21/2024
Acumen has attempted to contact the reviewer but was unable to connect. Unfortunately, we are unable to address the particular concerns as all payments for this individual have been made timely. We invite the reviewer to contact us to let us know how we can assist in resolving the issues presented. We welcome your feedback and the opportunity to provide you help with your concerns.Review from Jennifer R
1 star03/27/2024
I have a son that gets help through Personal Choices and he really doesn't get many hrs but since this company has taken over its been nothing but problems. I cant afford to lose his caregiver. I also don't understand the clocking in at the physical address and clocking out at the physical address. It has caused huge problems for us.Acumen Fiscal Agent Response
05/21/2024
****************, We do see that all time sheets we have received have been paid. Please do let us know more about your experience so we can ensure your issues are addressed fully. Also note, your employees can use the mobile app to clock in and clock out of their shifts. The location does not affect the ability to clock in or out. More information can be found at www.acumenfiscalagent.com/state/alabama.Review from Windy D
1 star03/08/2024
Absolute most incompetent company I've ever encountered. Their excuse for not paying thousands of employees and causing car repos, cancellations of insurance, utilities cut off, etc is that they have so much to do. Well someone with a brain should of have said hey we cant take yall on as clients bc we **** at our jobs. They are arrogant and rude that's if you can get someone to answer or return a call. I've also heard that the *** is not only pompous and kind of dumb he also side steps all payment issues when addressed and does nothing to rectify. They ahave lawsuits out the ****. So an explanation as to why they are still in business would be great. I am still owed payment and it's been over a month. I've spoken to a "manager" who hung on me bc I asked him if he got his paycheck even tho hes not doing his job. Needless to say I'm sure their employees still getting paid even tho they fail to do theirs.Acumen Fiscal Agent Response
05/07/2024
All shifts submitted for payment have been processed and paid at this time. Please find our payroll schedule at www.acumenfiscalagent.com/states/alabama as the pay dates differ from the prior company. If there are any shifts that you feel are unpaid you will need to submit those to Acumen for payment. Thank you.Review from DENISE M
1 star03/05/2024
I too am a participant of Alabama personal choices program. Since they took over, none of my workers pay deposits have been correct. They are missing hours and per ADSS my worker got an increase in wage of 77 cents as of Jan 20, and still waiting for back pay. I have called messaged, written ADSS and personal choices manager, also called ********* They say they are working on it. Acumen is the worst I've seen.Acumen Fiscal Agent Response
05/07/2024
Thank you for your feedback. At this time all shifts submitted for payment have been addressed. Please note we can only pay what is authorized by ADSS. If you feel there are shifts that remain unpaid, please submit them for payment. Paid shifts are shown in your online portal. Please contact us if you have any further questions at ************.Review from Mary S
1 star03/04/2024
They are paying me 24 hrs for two weeks work when I turn in a time sheet for 80 hoursAcumen Fiscal Agent Response
05/07/2024
Thank you for using electronic means of time submission. We do see that you submitted shifts in January, then amended those shifts which resulted in an overpayment. When the revision was sent, the time was adjusted, which also allowed us to process the additional time submitted. All shifts that have been provided to Acumen have been paid at this time. If you feel that you are missing any further payments, please review your paid shifts in DCI and let us know what shifts remain unpaid by submitting them for payment. Our **************** team is happy to assist at ************.Review from Cora F
1 star02/28/2024
Our employee was not paid on 2/23. I've called and left messages, sent emails through the contact us form, and left my number in line to have someone call me back. I hope this company doesn't wonder why they have 1 star overall rating. I've never seen customer service this bad/delayed. Maybe this will get someone's attention because nothing else seems to.Acumen Fiscal Agent Response
05/07/2024
Thank you for your inquiry. The employee was paid on March 8th. Please ensure that timesheets are sent to Payroll-***************************** or faxed to ************ by the payroll due date. You can find the payroll schedule on our website, at www.acumenfiscalagent.com/state/alabama. We highly encourage time submission by electronic means in the future. We invite you to check out our training page for resources on how to get started. Materials can be found on our website at www.acumenfiscalagent.com/state/alabama and choose ADSS ************************* and Recordings.
Customer Review Rating
1.12/5stars
Average of 77 Customer Reviews
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