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Customer Review Ratings
Average of 73 Customer Reviews
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Review fromRecarlo K
Date: 02/17/2023
1 starThis place let a guy use my name and social and collect funds for a few years under their company and nothing was done about it. Taxes was taking out that I have not paid and they have not helped me or even acted like they care. Everyone I speak to say the same thing they working on it. Its going on a year and still nothing. I told them it was fraud and they still have not done anything about it. And Im not the only one they let this guy do this to.
Acumen Fiscal Agent
Date: 02/21/2023
Hello ************,Acumen operates as a third-party payer 'Fiscal Intermediary' under IRS Section ****. Since we are not your employer, any issues or questions related to wages submitted and paid by your employer must be directed to them.In regard to your fraud complaint against other individuals, we encourage you to contact the ******************************** their office is open Monday through Friday from 8:30 a.m. to 5:00 p.m. at ************************ , or email *********************************Review fromShawn S
Date: 01/25/2023
1 starAcume really deserve zero star. I have never seen anything like this company. No integrity no compassion for clients. **************** very rude. But they get it from poor upper management. Been with over twenty years absolutely horrible! Still haven't fix the glitch in their systems or sent my new Fobs.Acumen Fiscal Agent
Date: 01/30/2023
We are saddened to hear that you are not pleased with the service you have received. Please know that your feedback has been escalated to executive management. I also see that your FOBs are being sent today. Please contact your agent directly if you need further assistance.Review fromHailey S.
Date: 12/28/2022
1 starThis company is terrible. My case manager refuses to fix my pay issues, and I am struggling to pay my bills because of it. She refuses to return calls and emails. She also wont give me her supervisors number. These people expect employees to just work for free. They do not know how to communicate, and I would never recommend working for them.Acumen Fiscal Agent
Date: 01/30/2023
Hi ******,State case managers are not our employees, so we do not have any control over their responsiveness. The reason you did not receive the pay you were expecting was due to additional tax withholdings you elected on your W4. I see in your account notes that you employer's Acumen agent has been in contact with you and helped you to correct this issue.Hailey S.
Date: 01/30/2023
I find it funny you say this when yall split my pay in 2 and were taxing both checks, yall were taking $150 from me when you were only supposed to take $75.. but of course you left that part out. Even the women who helped me figure out what was going on said she doesnt understand why my pay wasnt being given in one check.
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