Complaints

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  delta mechanical installed a new hot water tank for me (i hired *********** in april 2023 and when they took out the old one they cut the overflow line and never capped it. in july 2024 my neighbors hot water tank went bad and it overflowed into my unit from that uncapped line. i did not know where the leak was coming from so i called a plumber and he saw the water coming from that pipe and capped it and said they should not have left an open line. i do have a receipt from the plumber stating this.

  

  Business response

  08/09/2024

  Hello,

  The customer's original T&P was run incorrectly and not per code. A T&P should never be tied into another t&p for this exact reason. When the line was abandoned, we were not aware that the line was incorrectly tied into another unit. Additionally, a leaking t&p valve on the neighbors faulty unit was ultimately the the cause. The customer is out of labor warranty and the customer's neighbors unit is not and was never under warranty by Delta Mechanical. 

  Customer response

  08/09/2024

  This is not a warranty issue, when they cut the line during the installation and removal of my old hot water tank they should have capped that and not left it open. This wasn't installation issue.

  

  Business response

  08/09/2024

  The unit next door was improperly plumbed into the abandoned line. This was not done due to Delta. The capping of the line is not necessary provided the plumbing is done correctly. 

  Customer response

  08/17/2024

  I think this is very poor customer service and I would like to make other people aware of this. When they cut that line as plumbers they should never have left that uncapped. They wanted to charge me another $189 to come out and look at it again. This had nothing to do with my warranty it was an installation issue and error on their end.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a toilet from ********** and paid for installation as well as a mandatory delivery fee. Delta Mechanical was assigned to install my toilet. The upstairs toilet was installed on April 30, 2024. After the installation I could hearing water dripping in the ceiling downstairs below the toilet after use. I called Delta Mechanical and 2 technicians came to my home. There was no evidence of water leaking around the toilet but water could be heard dripping in the ceiling. I was was told not to use the toilet but they could not detect the problem unless the ceiling was opened. That night I awoke to the toilet running so I turned off the water to the toilet. After two days of calling and leaving messages, I finally reached Delta Mechanical. Detailed notes are attached regarding my interaction with Delta. I was told to call a leak detection company which I did. The report from All American Plumbing is attached. The report states that a wax ring installed by **********/ Delta Mechanical failed due to improper installation. This resulted in water leak from second floor to first. Immediately I called American Response Team for water restoration services. The bill is attached. Sewer water was sitting in the ceiling for 3 dues due to Delta Mechanical not responding to my messages left with personnel to call me back. After contacting **********, my claim has been with **** *** at ******** ***************** since May 30th. Friday June 28, *** ****** from ****************** who represents Delta Mechanical was assigned to the claim. Friday, July 26, Mr. ****** told me he still could not verify their policy. Enough is enough. I have called and emailed every two days to try to get updates about my claim. Today is July 30th. It has been 3 months since the toilet install. I will not have Delta Mechanical in my home to repair the plumbing. I contracted with ********** and not Delta Mechanical. ********** should be responsible for compensation and repair costs.

  

  Business response

  08/07/2024

  The customer is dealing directly with our branch manager. 

  Customer response

  08/07/2024

  My claim is in the hands of ******** Claims mediator for **********. I was told by **** ***, case manager, on Thursday, August 1, 2024 that Delta Mechanical would get back to her about reimbursement for my claim. I spoke with **** yesterday, August 6th and she had not heard from Delta Mechanical. I am still waiting for news of compensation amount. We are now over 3 months in from the faulty toilet installation.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 2024, I contracted with ********** for the installation of two new toilets in my home. ********** subcontracted the work to Delta Mechanical. This decision has unfortunately led to a series of significant issues and damages in my home.The installer from Delta Mechanical, who arrived to carry out the installation, admitted to having smoked marijuana earlier in the morning. This revelation was deeply concerning and indicative of potential negligence. During the installation process, the installer damaged both new toilets, necessitating the reinstallation of the old ones.Resulting Damages:1.Toilet Reinstallation:The reinstalled old toilets were not properly installed, leading to leaks.These leaks caused substantial water damage to my flooring and one of my doors.2.Flooring Damage:The installer scratched the flooring in several areas, with the damage ranging from small 1-inch scratches to a significant 17-inch scrape and a large 10x10 inch semi-circular scratch.The water leaks from the improperly installed toilets exacerbated the flooring damage, necessitating comprehensive repairs.The installation issues and subsequent damages have caused significant stress and inconvenience. The damage to my flooring has impacted the aesthetic and functional integrity of my home, requiring extensive repairs. Additionally, the persistent leaks have created an environment susceptible to further water damage and potential mold growth.Despite numerous attempts to resolve these issues with Delta Mechanical and *********** the responses have been inadequate. I have been repeatedly ignored and my concerns have not been addressed, leaving me with a damaged home and unresolved issues.The situation has left me dealing with the aftermath of poor installation and lack of accountability from both ********** and Delta Mechanical. The damage to my flooring and bathroom requires urgent attention and repair to restore my home to its original condition.

  

  Business response

  07/08/2024

  The customer has been offered $1500 to resolve the issues related to the flooring. The customer did not have a new toilet installed, therefore there is no warranty on the existing toilet. The existing toilet is the cause of the leak. The fill valve needs to be replaced. Delta does not repair existing toilets. We suggest the customer file a claim with their home owners insurance OR accepts the $1500 and uses the money to fix the alleged damage. 

  Customer response

  07/09/2024

  
  
  
  I am writing to express my disappointment and frustration regarding the recent services provided by your plumber, Josh, on 4/25/24. Unfortunately, the experience has left me with two major concerns that require immediate attention and resolution.
  
  
  Firstly, during the plumbing work, Josh broke two of our toilets due to his lack of knowledge about the new style. As a result, we were forced to reinstall our old toilet, which has been causing a persistent leak ever since. This not only inconveniences us but also poses potential damage to our property and additional repair expenses.
  
  
  Secondly, I was disheartened to discover that Josh also carelessly scratched our two-year-old floors. The scratches are approximately the size of an exchange pizza pan, and they have significantly impacted the aesthetic appeal of our flooring. I believe that such damage could have been easily avoided with proper care and attention during the plumbing work.
  
  
  Given the circumstances, I kindly request that Delta Mechanical takes immediate action to rectify these issues. This could include repairing the leak caused by the improper installation of the old toilet and addressing the scratches on our floors. I hope that your company values customer satisfaction and will take this matter seriously.
  
  
  Additionally, I would like to express our appreciation for the offer of $1500 from Delta Mechanical as compensation for the damages caused. However, upon careful assessment, we believe that this amount is not sufficient to cover the expenses involved in fixing both the flooring and the plumbing needs. We kindly request a reconsideration of the compensation amount to adequately address the damages incurred.
  
  
  I look forward to a prompt response and a resolution to this dispute. Please feel free to contact me at your earliest convenience to discuss the next steps.
  
  
  Kind regards,
  Ginsi Robinson

  

  Business response

  07/10/2024

  The old toilet was reinstalled and the broken toilet was to be returned and replaced with a new one. The customer not providing the new one in a timely matter is not the fault of Delta. Additionally, the fill valve breaking several weeks later is also not the fault of Delta or the technician. $1500 we feel is more than sufficient to fix the alleged damage caused to the floor from the original attempt to install the toilet. Any damage caused by the old toilet, which has no warranty, is not covered or the responsibility of Delta. 

  Customer response

  07/14/2024

  In the videos provided. The fill valve is not broken. No alleged drips, from the back of the toilet, top of the toilet. I’ve been closely monitoring. 
  

  Home Depot Management, Delta Mechanical management were all updated via text regarding the urgency of getting the scratches fixed. Both companies passed blame off to each other. I also updated all parties regarding my retinal detachment surgery that was delayed due to this inconvenience. I’m BLIND in 1 eye. 
  

  Yes we have old toilet. Is the reason for getting new toilets. 
  

  I’ve provided evidence of poor workmanship, damages to my home, delayed surgery, plumber working in OUR HOME intoxicated, negligently scratching our floors, breaking 2 brand new toilets, not securing the reinstall of the old toilet with caulking, Yet Delta  mechanical takes is painting a filtered picture of the incident. This is not fair to a paying customer!  My home was disrupted. Are more videos or pictures needed? Possibly a video of the plumber forcing the new toilet to fit? The bent flange, how did it get bent?? The fill valve. Why isn’t it spraying water out of the tank as it was after seltzer mechanical reinstalled the toilet for the 4th time? How long does 1 toilet install take? Delta plumber was getting calls from his boss, teller him for being at our home for over 4 hrs, and did not complete the job. 
  

   

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 21Jan2024 I went to HomeDepot to buy a hot water heaterI called the ***** number listed in their store for installation and the phone call went to Delta Mechanical, between 1-2 pm MST, the individual I spoke with regarding the Hot Water heater informed me what water heater I was interested in purchasing, I told him I wanted to purchase the ************************************************************************************ a price of $1911he informed me that he had an install availability date for 22Jan2024 between **** pm or 2-4 pm. I informed the member that I would take the **** pm timeframeHe had my phone number and email addressHe informed me that my credit card would not be charged until after the installation was completed and that I would get called 30 minutes before the installation team would arriveOn 22Jan2024, at 3:15 pm, I called the ********** phone line, ************* for Water Heater installation and it took me to their audio response line, then to Delta Mechanical, after 3 attempts to speak with someone regarding my install, I was put on hold several times then dropped from the calls twice, I finally asked to speak with a supervisor named ****. I explained the above situation and was informed there was nothing he could do to get a water heater installed for this afternoon for a zip code of *****. I took the day off for this install and Delta offered to schedule me the next day, but I couldnt be available the next daythey cost me $468, my days pay, for poor customer service. **** was no help.

  

  Business response

  01/23/2024

  We apologize for the inconvenience this may have caused you. 

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Delta Mechanical to install two (2) tankless water heaters at ************* for $8,500. Delta Mechanical opened the permit to install the two (2) tankless water heaters, provided the labor and materials to install, completed the installation, but DID NOT conduct an inspection with the **************** to close the permit and did not install the tankless water heaters according to code. After waiting a year for Delta Mechanical to conduct the inspection, fix any work not conducted to code, and close the permit, they refused to do so and we had to hire another plumbing contractor to re-open the permit, conduct the inspection, fix corrections from the inspection, and close the permit. Details follow;-Original Transaction Date: 26 Jan 2022.-Amount Paid to Delta Mechanical to conduct the work: $8,500 -Business committed to opening the permit, conducting the work according to published building/plumbing code, closing the permit. They did not finish the last two items.-We asked Delta Mechanical repeatedly to conduct an inspection, fix any corrections, and close the permit. Since they refused to do so we had to pay another plumbing contractor to do this work. The replacement plumbing contractor charged us a total of $3,410 to do this work. Delta Mechanical has refused to provide any reimbursement for this work. We are asking Delta Mechanical to reimburse a total of $5,000. $3,410 in direct costs for hiring a replacement plumbing contactor and another $1,590 for the risk and effort we incurred to correct the issue.-Delta Mechanical has not attempted to resolve this issue.-Please see attached Delta Mechanical Invoice *******, Roto Rooter Invoice 564-358190, and Roto Rooter Invoice 564-358402

  

  Business response

  11/18/2023

  It is the homeowners responsibility to close out a permit. All permit details and instructions are sent to the homeowner on how to schedule the inspection. The letter sent also details that failure to complete the permit in the allotted time may result in additional fees that the homeowner is responsible for. This information is sent via email and **** to the homeowner directly. We apologize for the inconvenience. 

  Customer response

  11/19/2023

  Delta Mechanical is clearly attempting to obfuscate the fact that they did not perform their original work to published code.  They were given an opportunity to correct their work according to the inspection conducted and they refused.  If they had conducted an inspection with the ****************, instead of attempting to burden the owner with their responsibilities, this would not be an issue. 

  

  Business response

  11/20/2023

  The purpose of closing out a permit within the allotted time is to address code deficiencies, at no charge. Once a permit is administratively closed by the city, the installation is then removed from the contractor and the burden is placed on the homeowner. The documents sent to every homeowners specifically mention that all cost incurred due to not closing out the permit in the allotted time, will be the responsibility of the homeowner. The homeowner chose to ignore the permitting process. Delta sends reminders via email and **** to the homeowner to get the inspection completed. Again, the documents also state all cost would be assumed by the homeowner if ignored. This is because codes change and if a permit is pulled in one year and not closed out for several years, codes may change. This is standard industry guidelines. We apologize for the inconvenience.

  Customer response

  11/24/2023

  Delta Mechanical is clearly trying to absolve themselves of any responsibility to correct their original work that was not installed to code.  As a plumbing subcontractor their level of knowledge of construction permits, inspections, and plumbing code exceeds that of their customers and they are clearly trying to take advantage of customer ignorance of such matters.  Our position stands that Delta Mechanical was in a position of superior knowledge and competence in this matter and, instead of using that knowledge and competence to conduct a plumbing inspection with the ****************, make any corrections to the installation, and close the permit which would be in the best interests of all parties, they attempting to exploit the homeowner's lack of knowledge and abandon any responsible or ethical behavior in their work or conduct.

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 9/23/2023, I got a hybrid water heater installed at my property. I previously had a gas water heater and wanted to convert to a full electric one. I spoke to their sales **** several times. I was told that I needed to install an electric line first, so I got that done. Then I was able to place the order for a full electric WH and scheduled the install. One or two days later, I got a call back and was told that according to their permitting ****, the zoning for my zip code does not allow full electric conversion. My only other option was to either get a hybrid, which was ~3x the cost, or stick with gas. I was not happy at all because through all my interactions with the sales team, there was never any mention of zoning that could affect my options. So, I later chose to go with a hybrid anyway because I needed to replace the old WH and I didn't want a gas one. When the city inspector came out to inspect the install work on 10/16, it did not pass. I also learned from speaking with the city inspector that I was likely scammed. He said he's never heard of any restrictions and he's seen MANY people convert to full electric. He even called his **** to confirm that moment. And later in the day, he called to inform me that he also got confirmation from a mgmt in the *************************** that there has never been such restrictions. I immediately called Delta's customer service to inform them of this and that I wanted to get a full electric one like I initially called for. The ** Rep told me I would have to pay for the labor again and I refused because that's an error they made. They forward my case to their supervisor, *****. He never called me. I called & finally spoke with him on 10/23. I requested to see documented proof of this zoning restriction. He said he needed to investigate & gather more info, which is fair. But, it's been 1 month since speaking with ***** and there's still no updates. He also avoids my calls. If this continues, I will seek legal action.

  

  Business response

  11/23/2023

  This is being handled. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Delta mechanical installed a tankless water heater in my house. I had it installed in a crawlspace and they put a ********** outside my back door. I am unable to build a deck due to the size of the vents that could have gone on the other side away from the door. I have called numerous times to have them move the vent because the installer never checked before drilling holes in my house and they refuse to answer. I would like the vent moved. The installer should have checked where we wanted the vents before installing them.

  

  Business response

  09/19/2023

  Hello, the approval of the venting is always discussed with a customer prior to installation. The documents were all signed off as the customer was satisfied and accepted the work, as installed. The Installation Customer Agreement states the installation is agreed to and signed off. We can come back and discuss rerouting the vent but it would be at an additional cost, if possible. 

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Delta Mechanical installed my water heater a couple of years ago. I need to release some pressure from the relief valve and notice corrosion due to a poor installation.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Delta Mechanical installed a new water heater June of 2022. A 6-year limited warranty on tank and parts was issued. The pilot light was not working on 5/6/2023. Upon attempting to relight following instructions it would not relight. Upon calling Delta Mechanical on this Saturday no on answered the phone. Another service was contacted on Sunday and got the pilot light to reignite. There is a malfunction occurring in the switch to ignite the pilot light. Upon calling DM to check and possibly replace the spark igniter, the company told ** the warranty had been nullified because another company had come out to start our pilot light. There is nothing written in the warranty paperwork to state that this was a reason for cancelling the warranty. There is a defect in the igniter as there is a shock that occurs when pushing on the igniter. This is a part that should be covered under the warranty . This company does not want to abide by its warranty.

  

  Business response

  05/16/2023

  The customer needs to call Rheem directly. They are the ones that will send out a company to fulfill the warranty work. If the labor portion is out of warranty, the part will be sent to the customer at no charge and the customer can find a local plumber or use one recommended by Rheem to replace the part. Again, the warranty is NOT through Delta Mechanical, **** The warranty is through RHEEM. The customer can call the number on the tank. They will need the model and serial number off of the decal plate. 

  Customer response

  05/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  03/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a tankless water heater from ********** on January 29, 2023, and on February 8, after the water heater arrived, I called them to schedule an install. ***** from Delta Mechanical Inc. contacted me on that same day, and I told him, in answer to his questions, that I currently had a tankless water heater, that it is located in a closet, and that we were replacing the current heater with a new one. I offered to give him the dimensions of both the old and new heaters, but he said no, that wasn't necessary, and asked me to text a front photo of my old water heater to him. This I did immediately, identifying it with my name under the photo. I heard nothing from *****, so on February 24 I texted him to ask if he had an idea of when they might be able to install my new water heater. I got no reply that time either, and on March 1 I called Delta Mechanical. I told *******, the man who answered the phone, that I had not received satisfactory service from *****, and asked him whether there might be someone else I could work with. He said that ***** was the best man for my job, and connected me with him. He said they would be able to send a technician on March 3. ***** asked me again what kind of job we were doing, and I explained to him again that we were replacing an old tankless water heater with a new one. When the installer arrived this morning, and took a look at the situation, he got this amazed look on his face. In spite of my having told ***** at least four times that we were installing a tankless water heater, and in spite of the photo I had sent to him, he had sent the tech to install one with a tank. Therefore it was not possible to do the work today. I felt all along that ***** was not paying attention to what I told him, and I don't want to see him messing up the work for other customers. I do not believe that I ought to be charged for the trip from Greeley because no work got done; that charge was $200.

  

  Business response

  03/23/2023

  We spoke with the customer and apologized to her for her experience. We stated we would handle everything internally to ensure this does not happen again. I also advised her that she will not be charged a distance trip charge or any kind of charge for her job. This can be closed as resolved. 

  Customer response

  03/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

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