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Find a Location

Desert Valley Realty Investments and Property Management has 1 locations, listed below.

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    Business ProfileforDesert Valley Realty Investments and Property Management

    Property Management

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers property management services.

    Business Details

    Location of This Business
    11115 E Tumbleweed Ave, Mesa, AZ 85212-8560
    BBB File Opened:
    11/15/2012
    Years in Business:
    12
    Business Started:
    4/30/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Ms. Jackie Bertolo, Agent/Owner
    Contact Information

    Principal

    • Mr. Orlando Bertolo, Broker/Owner

    Customer Contact

    • Mr. Orlando Bertolo, Broker/Owner
    • Ms. Jackie Bertolo, Agent/Owner
    Additional Contact Information

    Fax Numbers

    • (480) 371-1149
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/08/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I rented a home through Desert Valley Realty and Property Management from January 2021- December 15, 2021. When I got to the home it smelt like urine, there was a cracked window, broken door hinge, the dining room light was sitting on the floor, majority of the outlets did not work, molding around the garage door was hanging off. They fixed a few minor things. They did not fix the window. During a storm the cracked part of the window fell in. at the end of the lease they gave me my 30 notice that they were not renewing the lease. I moved out accordingly, even 2 weeks before the lease was up. It is now Feb 8, I still have not gotten back my security deposit or a list of itemized fixes. They had 14 days to do so pursuant to ARS 33-1321(D)). When I contacted them today they sent me what looks like a bunch of FAKE made up invoices, receipts that do not make sense, and they are spewing a bunch of nonsense via email. They are rude, and unprofessional. They are sending me photos that are OLD of "damages" these photos do not even pertain to me as they are not even from when I was in the home. I have a video time and date stamped upon my move out, however they are still trying to give me the run around, make fraudulent claims, fake invoices and not return my security deposit. I now come to find out they are out of business, which makes sense now. They have terrible reviews, horrible customer service, and I would not recommend them to my worst enemy.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kimberly L

    1 star

    06/05/2023

    I spoke with ****** from Desert Valley Realty Regarding thier rental located ***********************************,I I went through the channels to rent the home , I made Over the amount needed by at **** to qualify for the home and she claims I didnt submit my bank statements properly , I faxed and Sent them through email, the house was for 1695,to qualify for the house was ****, My Proven Income=is ******* a month . ****** was Redlining and Gaslighting.I have No criminal record, ****** would not answer my calls after I submitted my Az ID, I would leave messages and ****** or any other team member would return my calls, I had a my supervisor whom is white woman call for the same house and she stated it was available after she told me they went with another applicant because they couldnt read my bank statements, I faxed ****** my face sheet to my statements and the activity of *********** from my Job and my 2 business 1 month **** in deposits 2nd month ****, and she she still rejected my application based on she claims she couldnt see where I had income , its my Human Right to live where ever I can afford. Being Prejudice is a crime and A inconvience

    Desert Valley Realty Investments and Property Management Response

    06/06/2023

    ******** is frustrated because, after two weeks of trying to qualify her for this home, we just could not verify the information she was sending over and could not approve her application based on our requirements. We need to see 3 times the rent amount in VERIFIABLE income and did not. ******** sent over many, many documents that we couldn't put together to prove her income. There were a total of 38 different emails that started May 20th and went until June 2nd from her, with "pieces" of bank statements but we just couldn't make out what she was sending. When I say pieces, I mean parts of a piece of paper, rather than the entire piece of paper. We went back and forth on what was required but she would just send the same things over and over again. I will happily attach what she was sending and a screenshot showing the continual efforts we made trying to get what we needed from ******** if you allow me to.

    In addition, we cannot stop processing other applications and make that clear when someone applies. That is also below in the response. We had a qualified applicant and offered the property to that person. We refunded ********'s application fee because we felt we just couldn't properly process ********'s application with what she was sending us - again this was after two weeks from when she first inquired about the property. To say we didn't try is absolutely false and to even bring up someone's color is ridiculous! The woman the property was offered to has the same exact demographics as ******** and to say we told her "white" friend that the property was still available? Please tell me how we know what color people are when they inquire about a property. That is just ridiculous!

    Until a lease is finalized with a deposit, the property will stay listed - that is our policy. And, anyone can view any property until then. We copy and paste the response for each property so every single person inquiring gets the same information.

    This is the response that was sent to ******** - the same response that is sent to anyone who inquires about this property:

    Desert Valley Realty & Prop Magmnt <***********************> Sat, May 20, 7:26?AM


    to ********


    Thank you for your inquiry for 11633 W **************************************************


    This home can be viewed by using the key in the lockbox located on the front door - lockbox code is 1870. Please be sure to return the key to the box and turn the numbers off of the code when you leave. If you have concerns after viewing please address them BEFORE applying.
    To apply visit our website at ****************************************************** fill out the online application. You can also upload your proof of income and driver's licenses there.
    The $50 (non-refundable) application fee can be paid via Cash App or Venmo.  Both links to remit the application fee are at the bottom of the application page.
    PLEASE READ THE ENTIRE LIST OF REQUIREMENTS BELOW:

     ** $50 APP FEE WILL NOT BE REFUNDED ONCE APP IS PROCESSED **  ONLY DVR APPS WILL BE PROCESSED ** NO ZILLOW APPS ACCEPTED

    Here are the move-in requirements:
    1. You must view the home to be approved. Or you can have someone view the property on your behalf. 

    2. Move-in costs include an ******* deposit equal to one months rent to hold the home. This may be used as your security deposit at move-in. WE DO NOT HOLD PROPERTIES WITHOUT THE ******* DEPOSIT.

    3. A $300 cleaning fee that cleans the house when you leave (does not include carpets).

    4.  $250.00 pet deposit for one dog.  No cats accepted.  Restricted breeds, per the homeowners insurance, are not allowed.

    5. The first month is pro-rated to the day you move in.

    6. There is a non-refundable $50 application fee and a one-time $150 lease processing fee when your lease is written.

    7. All homes will have a $35 administration fee added to the monthly rent and city rental tax, if applicable.

    8. The lease start or move in date must be within 2 weeks of writing the lease unless specific arrangements have been agreed upon by both parties. The ******* deposit to hold the home and take it off the market is due within 24 hours of writing the lease.


    BEFORE YOU APPLY PLEASE READ: We do not require a credit check for this home. However, we do background checks (criminal), rental history, verify employment/proof of income, and verify all other information given on your application, including past/present bankruptcies, past/present judgments, and pet information. Our minimum income requirement is 3x the rent in NET income PER FAMILY UNIT. Rent on this home is $1795.00 per month - minimum current net income (take home - in print and verifiable) must be $5385.00 per month. 

    Many times, there will be more than one applicant on a property.
    All applicants that meet the above requirements are sent on to the owner for final approval and the owner makes the ultimate decision on applicants.  Only one application can occupy the property, we may possibly have another property that could fit your needs.


    We always appreciate feedback after viewing any of our properties and if you have any problems viewing the property PLEASE let us know.

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